judge the size of the fault according to the actual situation and bear the corresponding responsibilities.

if the hotel fails to provide the safety guarantee obligations within the scope, for example, if the customer falls and is injured due to the wet ground, it will be responsible for the personal safety of the customer.

if the consumer is at fault, the responsibility can be appropriately reduced.

Interpretation of the Supreme People's Court on Several Issues Concerning the Application of Laws in the Trial of Personal Injury Compensation Cases

Article 6

If a natural person, legal person or other organization engaged in business activities such as accommodation, catering, entertainment or other social activities fails to fulfill its security obligations within a reasonable range and causes personal injury to others, the people's court shall support it. If damage results from infringement by a third party, the third party who commits the infringement shall be liable for compensation.

if the security obligor is at fault, he shall bear the corresponding supplementary compensation liability within the scope that he can prevent or stop the damage. After assuming the responsibility, the security obligor may claim compensation from a third party. Where the obligee for compensation brings a lawsuit against the security obligor, it shall treat the third party as a co-defendant, unless the third party is uncertain.

article 17

if the victim suffers personal injury, the compensation obligor shall compensate for all expenses incurred for medical treatment and income reduced due to missed work, including medical expenses, lost time, nursing expenses, transportation expenses, accommodation expenses, hospital food subsidies and necessary nutrition expenses.

if the victim is disabled due to injury, the compensation obligor shall also compensate for the necessary expenses incurred due to the increase of daily needs and the income loss caused by the loss of working ability, including disability compensation, disability assistive devices, living expenses of the dependents, and the necessary rehabilitation expenses, nursing expenses and follow-up treatment expenses actually incurred due to rehabilitation nursing and continuing treatment.

if the victim dies, the compensation obligor shall, in addition to the relevant expenses stipulated in the first paragraph of this article according to the rescue and treatment, also compensate the funeral expenses, the living expenses of the dependents, the compensation for death, and other reasonable expenses such as transportation expenses, accommodation expenses and lost time for work incurred by the relatives of the victim in handling funeral matters.

Extended information:

In March p>2115, Uncle Wang in his 61s from Heilongjiang came to Hangzhou to play and stayed in a hotel. On the morning of the third day, Uncle Wang slipped and was injured while washing in the hotel room, and was immediately sent to a hospital in Hangzhou for treatment. He was diagnosed with a lumbar fracture and was hospitalized for more than a month.

during this period, the hotel paid more than 31,111 yuan in medical expenses. In October of the same year, Uncle Wang's injury was identified and was rated as Grade 9 disability.

In February, 2115, Uncle Wang took the hotel to court. He believed that the hotel should be responsible for his safety and demanded that the hotel compensate him for medical expenses, nursing expenses, follow-up medical expenses and other expenses of more than 341,111 yuan.

The hotel agent replied in the trial that the hotel manager only has the obligation of safety guarantee within a reasonable limit, and bears the corresponding fault liability. The hotel has done its best to remind Uncle Wang and ensure his safety, so he should not be liable for compensation. Even if you have to bear the responsibility, you are only willing to bear the corresponding compensation responsibility within 15%.

after hearing, the Xihu court held that according to the relevant provisions of the Tort Liability Law, managers of public places or organizers of mass activities should bear tort liability if they fail to fulfill their security obligations and cause damage to others.

In the hotel room where Uncle Wang lives, the bathroom space is small, and the floor is smooth and ceramic tile, which is easy to slip. However, the hotel did not remind customers to beware of slipping when washing, nor did it provide effective anti-slip measures in the bathroom to avoid accidents. Therefore, the hotel is at fault for the accident.

People's Daily Online-The court awarded 21% responsibility for the hotel accident when the man slipped and fell while washing in the hotel.

People's Daily Online-"Slipping carefully" can't exempt the guest from the responsibility for the hotel accident.