quality education for catering employees. Restaurant staff directly face customer service, and they have many guests every day, and they have all kinds of guests. Although they are very careful in service, sometimes it is inevitable that they will be negligent for a while, causing harm to the guests; Or everything the service personnel do when serving is in line with the regulations, but it still can't satisfy the guests. The restaurant service staff here should take the principle of "customer first" and apologize to the guests for their understanding. As a waiter in a restaurant, we must know the types of customers, so that we can improvise, seize the opportunity, respond freely, conform to their needs and provide the best service. To achieve the above services, you must pay attention to self-cultivation at ordinary times and don't lose your temper casually. Be sure to dress neatly, be dignified in appearance, have a kind attitude, be kind to others, be serious and responsible, cooperate quickly, be honest and not bully, be polite and thoughtful, and let the guests feel that the service they receive is impeccable. The provisions that should be observed are as follows. ● Manners of employees The service staff of the restaurant must be well dressed and dignified when serving, so as to convince customers that the restaurant is heavy on cleaning services. Male waiters must always shave, dress neatly, clean their hands and nails, and pay attention to bad breath and body odor. Female waiters should comb their hair neatly and wear the specified hair cover; No other decorations except wedding rings and watches; Don't use bright nail polish, nails should be trimmed neatly; Wear the specified flat shoes and stockings, leaving a dignified and hygienic impression on the guests. Service personnel should not smoke or chew gum at work. Polite, friendly and helpful attitude and moderate tone of speech can increase the aesthetic feeling of waiters. Restaurant service personnel must be kind when serving, and be very careful when dealing with others. In the event of an accident, we should remember to be patient, resolve any dispute with sincerity, and take the principle of "customer first" as everything. ● The cooperative spirit of employees. The staff of the restaurant must be serious and responsible and cooperate quickly, which will make the work smoother. Waiters should not only be happy to be competent in their own work, but also be able to find and understand the difficulties of colleagues, and immediately know where and how to help colleagues. This spirit of active participation and cooperation is conducive to the smooth progress of the work. ● Honesty and courtesy of employees. Colleagues working in restaurants must respect each other and help each other; Abide by the rules of the restaurant, not greedy for money, not cheating guests, polite and thoughtful. In this way, when serving, we will win the favor of our guests. As long as we pay attention to the cultivation of catering practitioners, the business of restaurants can be better and the purpose of making profits can be achieved. Pay attention to the atmosphere of restaurants and create the fun of eating. Besides tasting the taste of food, there is also enjoying the atmosphere in restaurants. A good atmosphere can not only give people visual enjoyment, but also stimulate people's appetite. There has been such a thing: in a restaurant surrounded by big glass, pedestrians can be seen, about an hour before the store closes, all the other guests have left, and we are lucky to sit at the window. After serving the food, while we were enjoying it happily, maybe the waiter was cleaning up the kitchen. They took out some garbage cans from the alley next to the store and put them on the side of the road just across a glass from us. It is a place to collect garbage at night. For us, it is like putting garbage in front of us. In addition, pedestrians on the road also throw garbage there, giving people a feeling of eating by the garbage bin, and they have no appetite for food. Many restaurants, as soon as closing time, even though there are guests in the store, are careless to buckle their chairs upside down on the table and get ready to clean the floor. What's more, when we started cleaning, we drove the guests away. This kind of practice is extremely disrespectful to the guests. The correct way is to tell the guests to close the store as soon as possible, and then start cleaning after all the guests leave, even if it is a little late, it will only be ten minutes late. As long as you are in business hours, you should serve your guests well. Besides, this is not the time to clean up. For the waiter, the guest is the most important, and we must consider what kind of influence our work will bring to the guest's mood. Instead of doing what you want according to your temper. Besides, after the guests have eaten and finished their coffee, they are busy to tidy up their utensils. It is not good to be too early or too late. It's too early to think that you are driving them away, but too late, others will think that the service in this store is not good. It's been so long since we finished eating, and the service has not kept up. In addition, we must pay attention to the temporary change of business hours. If it is really necessary to change, we must publicize it in advance to avoid trouble. "As long as the closing time of the restaurant is 31 minutes earlier than usual, the guest's protest call will come." When chatting, the person in charge of a large restaurant told me about the trouble caused by the temporary change of business hours. Guests will be disappointed when they think that the hotel is open and come in high spirits, but they see the closed door. If the business hours of restaurants are changed casually, people will feel that they have no credit. Since the business hours have been decided, they should be strictly observed. "There are probably no guests coming today, so close the door!" This idea is wrong. Even if only one guest comes, you should carry on the business and keep your promise. This is the reputation of the business. Sometimes guests just want to enter the store, only to see the notice posted on the door that "all rooms are full today", and they will go back in frustration. When you hear the cheerful voice coming from the restaurant, you will be disappointed to think, "I finally came here, but I was shut out." Sometimes you will suddenly see the notice of "temporary closure today", which is very rude to the guests who have come here for a long time. If it is necessary to suspend business temporarily or charter to others, it should be done in advance.