Hotel Training Report

On X, X, X, I came to the * * Hotel for training. This is the first day of coming to Poly White Rose, and it is also the beginning of setting foot on the job. For * * Hotel, before I came, I only knew it was a five-star hotel.

How excited I was when I first set foot in a five-star hotel. I put on my work clothes and simply visited the hotel. After all, it is a five-star hotel, and the decoration and furnishings inside are so noble and chic. Come to the business center, stand up straight, and listen to the supervisor and the foreman give you the first lesson-gfd. Then, she briefly introduced the rules and regulations of the hotel. After that, it officially entered the hotel training session.

on the first day, I officially entered the floor, and my thinking was blind. The foreman teaches the most basic things, removing the grass and practicing making the bed. At the end of the day, I'm so tired that I just want to lie down and sleep. I will follow the master every day, and every day is busy. Get up at 7: 11 in the morning, have breakfast at 7: 21, have a meeting at 7: 51, then enter the floor and get off work at 4: 31 in the afternoon. After getting familiar with the room situation, the foreman increased the workload. Not only make the bed, but also dust and vacuum, and wash the cups after work every day, so that the work area is hygienic. This is everyone's job, assisting the master to finish the room cleaning. In the first few days, my whole body ached and it was hard, but I kept on. When you are tired, tell yourself that if you can't even eat this bitterness, what should you do if you enter the society in the future? So no matter how hard and tired I am, I will persist. After about a week, the bed-making technology has improved a lot. At the same time, the supervisor will check the improvement of quality and speed. Make a little progress every day and master a little knowledge every day.

I still remember the mood of following the teacher, because the master is basically an old hotel employee, so he is a person with high requirements in both speed and work quality. Give yourself a big smile every morning and tell yourself never to give up easily, and try your best. Even if it is difficult to keep up with the pace, you must give it a try. In this way, the progress of learning from the teacher is quite smooth, and the master is quite satisfied with his performance. Always tell yourself that if you believe you can do it, you must do it. I remember the first master's affirmation, the first foreman's praise, the first supervisor's approval and encouragement … so many firsts made me more confident in my future work. At work, tell yourself that you can't be careless, you must have a sense of responsibility, because work is to bring smiles, love and care to guests and make them feel as warm as home. No matter how unhappy you are, you always keep smiling when facing the guests. Really feel happy because of giving. Warmed people's hearts, and I also gained happiness.

The two-week training is short, but what you have learned is valuable. I also got a better understanding of Bao * * Hotel. The hotel can be said to be quiet in the middle of the noise, which is particularly elegant in the bustling city. When it arrives, it will definitely experience a unique tranquility and warmth. The hotel has executive floors and non-smoking floors. Rooms are elegant in style, spacious and comfortable, and the design of rooms reflects fashion and humanization everywhere. Indoor dark carpet, elegant decorative murals, the whole room is full of strong cultural atmosphere, and all the rooms use standard supporting facilities. The hotel has a number of restaurants with different styles and various types of banquet halls to fully meet the needs of different business activities. Indoor swimming pools, tennis courts, gymnasiums, nightclubs, chess and card rooms, etc. are leisure choices for business people, and they are sent to guests after working hard. I have visited standard rooms and suites, but what impressed me most was the presidential suite, which was luxurious but elegant. At the same time, I also know that * * Hotel can be rated as a five-star hotel, and it is not the external decoration that makes it so popular, but the management and even the waiters here have noble professional ethics. The service here is excellent, winning satisfaction with service and conveying care and warmth with smile.

The purpose of this training is to have a certain perceptual knowledge of the professional knowledge learned and its application in practice, thus helping to combine the theoretical knowledge learned in the guest room with practical experience, laying a good foundation for future study, being more conducive to learning, understanding and mastering the professional foundation and specialized courses, and also laying a foundation for future practice in hotels.

at the same time, this training also has a deeper understanding of the housekeeping department. Guest room is a place for guests to rest, and it is also the main service product provided by the hotel for guests. The place where guests stay in the hotel for the longest time is the guest room, and the income brought by the guest room accounts for more than half of the hotel's operating income. Therefore, it is considered that the status of guest rooms in hotels is quite important, and its functions are mainly reflected in the following three points: First, hotel room income is the main source of hotel income, and guest rooms are the most important products sold by hotels. They are the most stable part of hotel income because of their strong durability and high interest rate. Hotels with guest rooms as their infrastructure can only drive other facilities to give full play to their benefits by maintaining a high housing rate. Secondly, the quality of hotel room service is the main standard of hotel service quality, because the room is the place where guests stay in the hotel for the longest time and require the most services. Guests are most sensitive and impressed by the quality of service. Guests' feelings about service items and service attitudes are the main basis for whether the price is consistent with the value. The effect of housekeeping department on the maintenance of hotel environment and facilities directly affects the service quality and the appearance and image of the hotel. Thirdly, the management of hotel rooms directly affects the operation and management of the whole hotel. The work of rooms creates a good environment and material conditions for the normal operation of other departments of the hotel, and the housekeeping department occupies the vast majority of the total building area and fixed assets of the hotel. Therefore, the management of housekeeping department is directly related to the overall situation of the hotel.

I learned a lot from this training in * * Hotel that is not in the textbook. From a hazy student in school to a "learner" in and out of the workplace, the transformation of the two identities realizes that what we should do now is to be ourselves and pave the way for realizing our dreams in the future. Always remember someone's sentence: everything starts with small things, and maybe one day small things are also an indispensable wonderful thing in life.

under the situation of economic globalization, we should not only learn the theoretical knowledge in textbooks, but also combine theory with practice. We should work hard. Now, at this moment, life is in progress.