1, the dishes taste salty or light, some dishes are not fire, maturity is not enough, in this case should take the initiative to apologize to the customer and negotiate with the chef involved, ask the customer to wait, the chef re-processing. If the dish has deterioration phenomenon, should be immediately returned and replaced with the price of the dish and the tribute to the ground similar to other dishes, the customer agreed to do now.

2, some dishes on the table for customers to eat, found that the dishes have foreign objects, such as hair, grass leaves, sticks, etc., which is the chef's carelessness caused by the work, in addition to the parties involved in the staff to deal with, should be the first by the waiter or the leadership of the customer face to face to apologize, and by the manager on duty to agree to re-produce a new dish or return the dish.

3, the kitchen produced dishes in the lack of catty; dish crystals in the main ingredients, ingredients in unreasonable proportions; the overall number of dishes is less than the specification. The waiter should report to the duty manager, and make a statement, the dishes will be re-processed and make up the amount of dishes.

4, some restaurants due to the weak technical force of the chef, often frying the dishes difficult to meet the requirements, crude dishes make it difficult for customers to accept. For example, should be wide juice, bright gravy "slippery simmered", "soft simmered" dishes, do too few lei juice, appear dry; Lee gravy lee juice "stir-fried dishes", and do a soupy, no look; and even some of the dishes that color white not white, mixed dark unclean; taste of the crisp not crisp, fatigue collapse and so on.　　

5

The above problems are all negligence, when the dining customer found the problem and expressed dissatisfaction, must be highly valued. As a leader should do is:

To patiently listen to the customer to you to recount the original cause of dissatisfaction, especially for the specific matter of the food problem;

To look out for the interests of the customer, to express apology, be sure to make the action and language;

To objectively affirm the truth and expressed to give a certain amount of help and solution;

Less talk about their own defense View and explain the reason why the problem occurs;

When it is necessary to solve the problem should be decisive, immediate implementation, as soon as possible to get the customer's understanding and eliminate dissatisfaction. Depending on the situation, for customers dissatisfied with the dishes and the situation is true, should be replaced, refunded dishes or the use of discounts to deal with the proper solution.