1. Under the leadership of the housekeeping manager, be responsible for the management of the guest room lobby area, be strict with yourself and take the lead in implementing various rules and regulations. 2. Be familiar with the service work of this department, constantly improve their management level, and have a high sense of responsibility for their work. Have a strong sense of promotion and supervise employees. 3. Be fully responsible for the front office work, have professionalism and serious and responsible work attitude, service attitude and quality, care for and safeguard the interests of the hotel, and have good language expression ability and sales promotion ability. 4. Check employees' manners, gfd, keep smiling service and good working conditions, train employees and evaluate them regularly. 5. Responsible for supervising the employees to handle the handover formalities carefully. You must master the daily work of renting, booking and checking out, and accurately check the room status. Handle the bills of disputed guests. 6. Communicate with all departments, participate in the reception of VIP guests, improve the quality of reception service, and strive to maximize the room occupancy rate. 7. Keep close contact with the guests, solicit opinions, understand the situation, give timely feedback, and put forward suggestions for improving the reception work. 8. Coordinate with the computer staff to ensure the normal operation of the computer system, and make relevant reports daily as required and send them to the public security department and computer data input. 9. Handle guest complaints and problems raised by guests. 10. Guide, execute, check and coordinate the tasks assigned by superiors. 1 1. Responsible for the work arrangement, manpower deployment and assessment of the front office staff, ensuring the normal operation of all links and providing quality services to customers.