how should catering enterprises do their own special services? What are the skills? Let's join the Xiangxi tribe Hunan cuisine to see what the catering service skills should be.

1. Special catering service-warm, friendly and polite

A warm and friendly welcome speech will make the guests relax and enjoy themselves in the restaurant. The warm seeing off guests will make them grateful, leave a good impression and make them want to come again.

an excellent waiter should be sensitive to the needs of the guests, not just when ordering or serving, but always pay attention to the needs of the guests during the whole catering process. Guests generally don't come to restaurants and just chat with waiters, especially in business meals, where guests just talk to their friends. Polite service enables guests to go smoothly in unpredictable social activities, and polite behavior will create a comfortable atmosphere, which will also infect guests and let them know what kind of service they should have.

2. Special catering service-consistent

People have different reasons for eating in restaurants for the first time. But there is only one reason for them to visit again: they like this restaurant, they like the dishes and varieties here, and they like the service and dining environment here. Adhering to the nine basic principles of characteristic catering service in catering industry will make guests come back here for dinner again, and consistently providing high-quality dishes and high-quality services is the only way to prosper business. The unstable service mode will not attract customers again. A poor service, even if it is not the fault of the waiter, such as: the food that the guest wants may have just been sold out, or because of the refrigerator or air conditioning equipment (failure, etc. will affect the guests who have eaten again).

The rest of the factors that affect the guests' coming again are word of mouth. The key to lasting prosperity is to provide special catering services for every guest every day, week and month.

Third, special catering service-comprehensive knowledge

Guests often ask about the knowledge about recipes and drinks. Therefore, the waiter should fully understand the knowledge of the menu (the production and ingredients, taste and cooking process of the dishes on the menu, and some common sense of drinks and beverages). The waiter can help the guests to order food and drinks from the menu and wine list. The waiter can accurately tell today's special dishes and other dishes that are not listed in the menu, so as to help the guests quickly understand the situation, get familiar with the restaurant and make a decision to eat here. If the guests are not familiar with this place, and the waiter can't help them understand the dishes in the restaurant quickly, the guests generally won't eat here.

An excellent waiter must not only know how to answer the guest's questions, but also be able to guess what the guest really wants to know. For example, when a guest asks about the taste and preparation of "boiled fish". If the answer is cooked with fish and vegetables, peppers, and fish, it is literally possible, but it is far from enthusiastic, because he did not tell the guest that he really wanted to know the taste and preparation of the dish. Such as spicy food and pepper, because some guests are not suitable for eating spicy food.

Fourth, special catering service-effective communication

Communication means transmitting information when necessary. When introducing the menu, the waiter can introduce the special dishes that have not been added on the menu, or recommend other dishes or drinks according to the taste of the guests, which is to provide quality service to the guests. An experienced waiter can understand what the guest wants to know and provide information to the guest in an unobtrusive way, instead of offering the guest dishes or drinks he doesn't want in a flamboyant or tough tone. Some guests like humor very much, while others keep their distance. Excellent waiters will adjust their communication and communication with guests according to the occasion and appropriate time. In a restaurant, due to the constraints of conditions, the type of restaurant often determines a way of communication between waiters and guests. Excellent catering waiters are always observing the dining table and knowing what the guests need from the dining table. For example, if the guest turns his head around, the waiter will immediately go to the front and ask the guest what he needs.

5. Special catering service-fast service

An excellent waiter should be able to consider and meet the needs of the guests in advance, that is, to provide the drinks or dishes ordered by the guests without knowing them. After the guests sit down and order, they should order drinks or dishes at an appropriate time. Tableware should be placed before the guests need it. Never let the guests see the dishes and find the tableware. Often in some restaurants, there is a lack of spoon or soup bowl, and sometimes only one guest's tableware is uneven in a table. This would have depressed the happy guests. Don't keep the guests waiting too long between two dishes. We should carefully arrange the serving time of each dish to ensure the freshness and heat of the dishes when they arrive at the table. Don't let the guests add alcohol to the stove after asking, and always ensure that the dishes in the pot have a suitable temperature. When the guests finish their meal and the director says they want to pay the bill, the bill should be sent quietly and unobtrusively. Guests should not feel urged. When guests are in a hurry to catch a bus or plane, they should adjust the speed and time of eating as much as possible so that guests can finish their meals happily in the available time.

VI. Special catering service-Building trust

The relationship of trust is established between the guests and the waiters. What the guests are very concerned about is that the description of the dishes on the menu should be accurate and the standards of health and hygiene should be visible. For example, the cups, plates and spoons on the dining table should have no fingerprints. Wine or tea should be decided according to guests' preferences. Don't push or sell some drinks that guests don't like. It is necessary to tell the guests in advance the calculation method of some dishes, such as: example, portion, Jin, and the standard of dishes, so as not to make the guests feel cheated when checking out.

VII. Special catering service-high efficiency

High efficiency is very important for waiters and restaurants. First, it can achieve twice the efficiency with half the effort; Secondly, when the guests see that the waiter is working neatly, their mood will be relaxed. If the waiter is messy and in a hurry, the service will be inappropriate, which will offset the guests' emotions. Inefficient service wastes everyone's time and affects the dining process and atmosphere. Service in place, smart to save exercise and take things back and forth time, this will make the service work get a good play.

VIII. Special catering service-Exceeding expectations

Guests who come to the restaurant again hope to get the same service every time, and an excellent waiter is always summing up a good service mode in order to provide better service to the guests. There is no best service, only better service. A little contact, such as accurately addressing the guests when they meet, or providing a toy to the guests' children, will make the guests unforgettable. If something goes wrong, such as the private room booked by the guest is occupied by other guests or the food ordered cannot be in place, you should apologize to the guest in advance, or the restaurant manager will give you a glass of wine, which will make the guests feel very kind and grateful, which will definitely exceed their expectations.

how should catering enterprises do their own special services? What are the skills? Let's join the Xiangxi tribe Hunan cuisine to see what the catering service skills should be.

1. Special catering service-warm, friendly and polite

A warm and friendly welcome speech will make the guests relax and enjoy themselves in the restaurant. The warm seeing off guests will make them grateful, leave a good impression and make them want to come again.

an excellent waiter should be sensitive to the needs of the guests, not just when ordering or serving, but always pay attention to the needs of the guests during the whole catering process. Guests generally don't come to restaurants and just chat with waiters, especially in business meals, where guests just talk to their friends. Polite service enables guests to go smoothly in unpredictable social activities, and polite behavior will create a comfortable atmosphere, which will also infect guests and let them know what kind of service they should have.

2. Special catering service-consistent

People have different reasons for eating in restaurants for the first time. But there is only one reason for them to visit again: they like this restaurant, they like the dishes and varieties here, and they like the service and dining environment here. Adhering to the nine basic principles of characteristic catering service in catering industry will make guests come back here for dinner again, and consistently providing high-quality dishes and high-quality services is the only way to prosper business. The unstable service mode will not attract customers again. A poor service, even if it is not the fault of the waiter, such as: the food that the guest wants may have just been sold out, or because of the refrigerator or air conditioning equipment (failure, etc. will affect the guests who have eaten again).

The rest of the factors that affect the guests' coming again are word of mouth. The key to lasting prosperity is to provide special catering services for every guest every day, week and month.

Third, special catering service-comprehensive knowledge

Guests often ask about the knowledge about recipes and drinks. Therefore, the waiter should fully understand the knowledge of the menu (the production and ingredients, taste and cooking process of the dishes on the menu, and some common sense of drinks and beverages). The waiter can help the guests to order food and drinks from the menu and wine list. The waiter can accurately tell today's special dishes and other dishes that are not listed in the menu, so as to help the guests quickly understand the situation, get familiar with the restaurant and make a decision to eat here. If the guests are not familiar with this place, and the waiter can't help them understand the dishes in the restaurant quickly, the guests generally won't eat here.

An excellent waiter must not only know how to answer the guest's questions, but also be able to guess what the guest really wants to know. For example, when a guest asks about the taste and preparation of "boiled fish". If the answer is cooked with fish and vegetables, peppers, and fish, it is literally possible, but it is far from enthusiastic, because he did not tell the guest that he really wanted to know the taste and preparation of the dish. Such as spicy food and pepper, because some guests are not suitable for eating spicy food.

Fourth, special catering service-effective communication

Communication means transmitting information when necessary. When introducing the menu, the waiter can introduce the special dishes that have not been added on the menu, or recommend other dishes or drinks according to the taste of the guests, which is to provide quality service to the guests. An experienced waiter can understand what the guest wants to know and provide information to the guest in an unobtrusive way, instead of offering the guest dishes or drinks he doesn't want in a flamboyant or tough tone. Some guests like humor very much, while others keep their distance. Excellent waiters will adjust their communication and communication with guests according to the occasion and appropriate time. In a restaurant, due to the constraints of conditions, the type of restaurant often determines a way of communication between waiters and guests. Excellent catering waiters are always observing the dining table and knowing what the guests need from the dining table. For example, if the guest turns his head around, the waiter will immediately go to the front and ask the guest what he needs.

5. Special catering service-fast service

An excellent waiter should be able to consider and meet the needs of the guests in advance, that is, to provide the drinks or dishes ordered by the guests without knowing them. After the guests sit down and order, they should order drinks or dishes at an appropriate time. Tableware should be placed before the guests need it. Never let the guests see the dishes and find the tableware. Often in some restaurants, there is a lack of spoon or soup bowl, and sometimes only one guest's tableware is uneven in a table. This would have depressed the happy guests. Don't keep the guests waiting too long between two dishes. We should carefully arrange the serving time of each dish to ensure the freshness and heat of the dishes when they arrive at the table. Don't let the guests add alcohol to the stove after asking, and always ensure that the dishes in the pot have a suitable temperature. When the guests finish their meal and the director says they want to pay the bill, the bill should be sent quietly and unobtrusively. Guests should not feel urged. When guests are in a hurry to catch a bus or plane, they should adjust the speed and time of eating as much as possible so that guests can finish their meals happily in the available time.

VI. Special catering service-Building trust

The relationship of trust is established between the guests and the waiters. What the guests are very concerned about is that the description of the dishes on the menu should be accurate and the standards of health and hygiene should be visible. For example, the cups, plates and spoons on the dining table should have no fingerprints. Wine or tea should be decided according to guests' preferences. Don't push or sell some drinks that guests don't like. It is necessary to tell the guests in advance the calculation method of some dishes, such as: example, portion, Jin, and the standard of dishes, so as not to make the guests feel cheated when checking out.

VII. Special catering service-high efficiency

High efficiency is very important for waiters and restaurants. First, it can achieve twice the efficiency with half the effort; Secondly, when the guests see that the waiter is working neatly, their mood will be relaxed. If the waiter is messy and in a hurry, the service will be inappropriate, which will offset the guests' emotions. Inefficient service wastes everyone's time and affects the dining process and atmosphere. Service in place, smart to save exercise and take things back and forth time, this will make the service work get a good play.

VIII. Special catering service-Exceeding expectations

Guests who come to the restaurant again hope to get the same service every time, and an excellent waiter is always summing up a good service mode in order to provide better service to the guests. There is no best service, only better service. A little contact, such as accurately addressing the guests when they meet, or providing a toy to the guests' children, will make the guests unforgettable. If something goes wrong, such as the private room booked by the guest is occupied by other guests or the food ordered cannot be in place, you should apologize to the guest in advance, or the restaurant manager will give you a glass of wine, which will make the guests feel very kind and grateful, which will definitely exceed their expectations.