What is service? Simply put service is to help, is to take care of, is to contribute. It is to create benefits from the smallest detail, and to improve the quality from the smallest detail. In the market competition is fierce society, as a business to have a certain benign development space, in addition to product quality to strict control, but also have a set of perfect product service, so cultivate the staff's awareness of the report is crucial, the staff's awareness of the service improved, the quality of service is also naturally improved.

This is a very deep learning. Highly generalized service quality mainly includes two aspects:

One is the hardware, that is, workflow, working methods. The second is the software aspect, that is, the work attitude, calm thinking and high tolerance in dealing with things.

First of all, in terms of hardware, the workflow should be memorized in our minds and it is necessary to guide the customer on what to do. We need to be confident, believe in ourselves and actually be able to master the work skills, only mastery can save service time, improve efficiency, so that customers experience the speed of our work.

Second, the software, work attitude determines everything, must be correct, not emotional, always remind themselves to keep in mind the principle of work. Handle anything to be more for the sake of customers, improve this awareness, in order to truly improve our own quality, improve service quality.

When talking about how to improve the service consciousness, first of all, we should ask the question "service" should be done? How to better serve customers?

We need to understand our customers better than they do, and be more aware of the positioning of their products;

We need to strengthen the sense of active service, do not wait for the customer to ask for something before thinking that we should ask our colleagues to help to do a good job quickly;

Don't give the customer what they don't want, we need to understand the customer's needs, because each customer's needs are different;

We must be efficient in completing the promised customers, we must be able to provide the best service to our customers. Be sure to efficiently fulfill promises made to customers, which should first of all buy yourself enough time;