From my appointment as the front desk foreman to yesterday, my team * * * completed the reception task of 124,683 nights, among which the favorable rate was 99.34%, and solved a guest complaint without causing any loss; There were 15,694 members of the newly developed hotel, of which 3,932 people made two or more reservations with membership, and the total number of orders received was 5,619 nights; There are 42 people in my team who have passed the post qualification examination for receptionist, 12 new employees and 11 new employees.

I am gratified by the achievements made by me and my team. At the same time, I also thank the hotel leaders and colleagues for their strong support. Our achievements are the result of everyone's efforts.

I am studying the postgraduate course of hotel management, and I am also improving my work efficiency on the basis of combining theory with practice. I hope I can become an elite talent in the hotel industry.

although we have experienced a trough this year, the market is already picking up. I will try my best to manage the team and improve the service quality, and strive to make the hotel invincible in the competition!