Statistical table of monthly survey and analysis of owners in residential quarters
Dear owners,
Hello! In order to continuously improve the service quality of residential property management, we really want to know your true feelings about the services in our property management. Please tick "√" in the option that you think is most suitable. This survey is our company's return visit to "20 10 month property management owner's satisfaction", which will serve as the basis for us to improve residential property management in the future. Your true answer is of great help to our work. Thank you very much for taking the time to fill out this form!
1. Integrated management service:
1) Are you satisfied with the service personnel's dress, stowage logo, code of conduct and service enthusiasm?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
2) Are you satisfied with the 24-hour service telephone number and the staff on duty in the property service center?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
3) Are you satisfied with the complaint handling?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
2. Cleaning services:
1) Are you satisfied with the working attitude of the cleaning service personnel?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
2) Are you satisfied with the sanitary condition of the roads in the residential area?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
3) Are you satisfied with the sanitation of the corridor in the community?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
3. Order maintenance service:
1) Are you satisfied with the parking order in the community?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
2) Are you satisfied with the night patrol density and patrol route of community security?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
3) Are you satisfied with the strict control of the entry of foreign vehicles, outsiders and vendors?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
4. Outdoor greening services:
1) Are you satisfied with the overall greening of the community?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
2) Are you satisfied with the sanitary condition of the green belt in the residential area?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
3) Are you satisfied with the pruning of community greening?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
5. Maintenance service category:
1) What is your overall evaluation of the current maintenance service?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
2) Are you satisfied with the service attitude of the property maintenance service personnel?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
3) Are you satisfied with the timely rate of on-site maintenance of property maintenance service personnel?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
4) Are you satisfied with the maintenance of public facilities and equipment in the community?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
6. Others:
1) Are you satisfied with the entertainment activities in the community activity room at present?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
2) Are you satisfied with the overall service of our hotel?
Very satisfied, satisfied, basically satisfied, generally dissatisfied, very dissatisfied.
3) Other suggestions or opinions?
Thank you again for your support and cooperation!
Signature of room number owner
date month year