Title: Modern Hotel Management (Up and Down)
Book number: 2198147
Publisher: Enterprise Management
Pricing: 51.1
ISBN:781147719
Author: Tang Wen
Publication date: April 21, 2116. With reference to the latest prevailing standards of hotel management, this paper includes classic examples of successful hotels at home and abroad, introduces brand-new business concepts, involving management practices and post service standards of various functional departments, and provides a set of effective and reliable professional templates for hotel business decision-making, personnel management and training, and actual workflow. It is an ideal professional reader for hotel practitioners.
Table of Contents:
Volume I
Chapter I General Introduction to Modern Hotels
Chapter II Front Office
Chapter III Housekeeping Department
Chapter IV Catering Department
Chapter V Commodity Department
Chapter VI Recreation Department
Chapter VII Engineering Department
Chapter VIII Security Department
Chapter IX. > chapter 13 leadership art of hotel management
chapter 14 hotel management laws and regulations
chapter 15 successful cases of hotel management
volume 2
chapter 1 introduction to modern hotels
chapter 2 front office
chapter 3 housekeeping department
chapter 4 catering department
chapter 5 merchandise department
chapter 6 recreation department
. Chapter Staff Training and Assessment
Chapter XI Hotel Financial Management
Chapter XII Modern Hotel System Management
Chapter XIII Leadership Art of Hotel Management
Chapter XIV Hotel Management Laws and Regulations
Chapter XV Hotel Management Success Case
Purchase Address /2198147.htm
Title: Hotel Management Examples and Questions and Answers (Volume I)
ISBN:781677578
Author: Zhou Xiaofang Fu Yunxin
Publishing House: Guangdong Economic Publishing House
Pricing: 48
Pages: 444
Publication date: 2115-19-11
Edition:
Format: small. It plays an important role in tourism.
firstly, hotels are the base for providing services to tourists. When tourists travel in different places, they need certain facilities and services to solve accommodation and other problems, and hotels are places to meet these needs. For example, the guest room is clean and practical, with all kinds of daily necessities; The restaurant is well-decorated and has many flavor restaurants; There are bars, cafes, shops, dance halls, swimming pools, gyms and other facilities in the store; Tourists' needs for food, accommodation, shopping and entertainment can all be met in the hotel.
Secondly, hotels are important places for people to socialize. Hotels are the main places for cultural, scientific and technical exchanges and social exchanges. Many important meetings, ceremonies, lectures, press conferences, product promotion meetings of enterprises, etc. are mostly held in hotels. It provides social places not only for tourists, but also for local residents. Business and business tourists negotiate business in hotels, and local organizations and individuals often get together in hotels.
thirdly, hotels are the main channel to obtain and increase income. Hotel is an enterprise that pays attention to economic benefits, and its economic significance in the whole tourism industry can not be ignored. First of all, hotels are direct consumers of various products. Secondly, hotel guests have strong purchasing power. Well-managed hotels can become comprehensive high-consumption places in the local or urban areas, bringing great economic benefits to the country and making positive contributions to the local economy.
fourthly, hotels provide employment opportunities for the society. Some services in the hotel are mostly manual: operation requires a large number of service personnel, and besides those directly employed in the hotel, the hotel also brings many employment opportunities to those employed in other industries that supply materials to the hotel. The ratio of direct employment opportunities to indirect employment opportunities created by tourism is 1: 5.
Contents:
Part I General Introduction to Hotel Management
Chapter I Overview of Hotel Management
What is a hotel?
which historical stages have the world hotel industry experienced? What are the characteristics of each stage?
what are the positions and functions of hotels in tourism?
what types of hotels are there?
what are the criteria for hotel classification?
what are the principles for hotel rating?
what is the relationship between hotels and travel agencies?
what does hotel management mainly include?
what is a "green hotel"?
what is a theme hotel?
Chapter II Hotel Organization and System
First Festival Hotel Organization
What is the basic meaning of hotel organization?
main contents of hotel organization and management
what are the principles of hotel organization and management design?
what is the form and connotation of hotel organizational structure?
what are the three methods of division of labor in hotels?
hotel organization chart example
second Festival Hotel job design and job description
what does the job design mainly include?
what problems should be paid attention to in job design?
what is job analysis?
what does the job description mainly include? What does it do?
what are the job functions of the administrative department?
what are the quality requirements of the general manager?
what are the post quality requirements for administrative specialists?
Responsibilities of the general manager of the hotel
Responsibilities of the administrative commissioner
Responsibilities of the administrative clerk
Third Festival Hotel management system
How many parts does the hotel's organizational management system mainly consist of?
what are the basic hotel policies? What are their main contents?
what does the hotel's economic responsibility system include?
what are the principles followed when formulating the hotel economic responsibility system?
how should the hotel economic responsibility system be assessed?
what are the principles for formulating the front desk service specification?
what is an informal hotel organization? What are its characteristics?
what does the hotel organizational effectiveness evaluation index include?
which hotel organizational climate will affect employees' behavior and work attitude?
what is the hotel employee handbook? What does it include?
Chapter III Hotel Planning and Strategic Management
Chapter IV Hotel Advertising
Chapter V Hotel Information Technology Management
Chapter VI Hotel Contract Agreement Management
Chapter VII Hotel Service Quality Management
Part II Front Office Management
Part III Guest Room Management
Part IV Catering Management
Part V Personnel and Training Management < p Financial management of hotels
Part VIII Hotel Security Management
Part IX Hotel Procurement Management
Part X Hotel Public Relations and Sales Management
Part XI Hotel Butler Management
Part XII Hotel Recreation Management
Appendix
Purchase address: /1249261.