1. Slight negligence (1-15 points will be deducted)

1-3 points will be deducted

1) Those who chat on the internal phone during working hours.

2) On-the-job male employees have big sideburns and moustaches, and their hair is over their ears and behind their collars.

3) On-the-job employees' hair is untidy, the front hair covers their eyes and their hair styles are weird.

4) Put your hands in your pockets or put your hands on your shoulders when you are on the job.

5) The long hair of female employees on the job is not finished with black hair, with shawls and heavy makeup.

6) On-the-job chefs don't wear chef's hat and their hair is exposed.

7) On-the-job uniform is damaged, buckled, untied, without tie (knot) or irregular.

8) Don't fasten your uniform, open your coat and roll up your sleeves when you are on duty.

9) if the hands are not clean, keep long nails or apply colored nail polish.

11) Employees on the job are not allowed to wear earrings, bracelets, necklaces and rings (except wedding engagement rings).

11) Don't wear hair or roll up long hair when on duty.

12) Don't wear the badge or not wear it according to the regulations, and wear the badge askew.

13) When walking in the hotel, he shakes from side to side (bumps everywhere) and has a strange posture.

14) dancing and nonstandard gestures (pointing at guests) when serving or talking to guests.

15) Sneezing, coughing and yawning in front of guests.

16) Male employees don't wear black or dark socks or black shoes or socks, and female employees don't wear high socks of the same color or other colorful shoes when wearing skirts.

17) Do not flush after using the toilet.

18) When guests, colleagues (superiors) don't take the initiative to greet or accompany guests with hotel staff, they only greet the hotel staff and don't greet the guests; The subordinate greeted the superior, but the other party did not answer.

19) smokers in non-smoking places (except staff dining rooms and staff toilets).

21) littering cigarette butts, littering peel scraps and spitting in the hotel area.

21) those who don't eat in the staff canteen or bring food (including snacks, cookies, etc.) and drinks to the workplace without the permission of the hotel.

22) employees in the front office or dining room don't stand to serve when they are on duty and don't stand up when they meet guests or superiors.

23) Don't smile when serving customers, and don't use polite expressions.

24) misusing appellations for guests and colleagues.

25) Pick your teeth, pick your nose, pull out your ears, scratch your head and stretch your waist in front of guests.

26) When walking, grab the road with the guests, fight for the line, be impolite when meeting the guests, and don't give way, and don't apologize if you exceed the guests.

27) Attendance time is less than 8 hours.

28) The administrative staff will not do exercises.

29) those who don't queue up according to the regulations during meals (those who deliberately crowd and have no intention of pushing each other down).

31) The work area is not tidied and cleaned according to regulations.

31) delegate the assigned work.

32) The work is sloppy and careless, and the work attitude is not correct.

33) Two or more people walk side by side in the hotel, which affects others passing by.

34) When walking, put your hands on your back, put your hands in your pockets and sleeves, and hook your shoulders and shoulders.

35) Play rough, make a loud noise or play cards in the dormitory.

36) bring the opposite sex to the dormitory without permission.

37) Take relatives and friends to stay overnight without permission.

38) Hum a tune, whistle and snap your fingers during working hours.

39) Being late for the regular meeting.

41) Those who shirk tasks assigned by superiors.

41) smokers outside the designated place of the hotel.

42) chew gum during work.

43) Be late or leave early within 3 minutes (including 3 minutes).

44) Dining time is too long, exceeding the stipulated time.

45) hang up or slam the phone before the other party finishes speaking.

46) The supplement and replacement of forms are not timely.

47) The form is not handed in and retrieved in time.

48) The form is not filed within the prescribed time limit.

49) Use blank forms for other purposes.

51) Fill in the form with an irregular pen.

51) The form is scribbled.

52) Sign-in forms should arrive at least once.

53) Don't speak Mandarin during working hours.

54) The walkie-talkie is not turned on, not answered, out of power, not brought, and there are no consequences (if the consequences are determined according to the actual situation).

55) without approval or formalities, the goods are moved or the positions are exchanged without authorization.

56) The employee fails to fill in the Task List as required when going out for work (except field personnel).

57) The employee fails to cancel his/her leave at the first time after the leave expires.

58) Do not attend morning exercises.

59) swearing in front of employees.

61) the dress is not standardized.

Deduct 4-6 points

61) Personal leave and sick leave exceed 1 days.

62) Sleep during work or eat outside meal time.

63) Reading books, newspapers and magazines unrelated to work during on-the-job time.

64) Talk about things unrelated to work or gather people to chat at work.

65) show friends and relatives around the hotel privately or bring non-employees into the workplace.

66) People who use working meals without meal cards or vouchers.

67) those who bring tableware to the department or eat in the department (except special departments).

68) Open the door with your feet, and kick the door with your feet.

69) Don't listen when you stand in class with indecent posture, leaning against a wall, leaning against an object, and not standing straight.

71) Don't attend the regular meeting or the training specified by the hotel.

71) Making personal calls during unauthorized working hours.

72) Don't turn off the power supply after work.

73) littering in the hotel.

74) receiving visitors without permission or not at the place specified by the hotel during working hours.

75) The examination (trial) organized by the hotel or department is unqualified.

76) Don't write records because of work needs.

77) The shift change is unclear.

78) Do not switch all kinds of lighting on and off according to the specified time.

79) After-work equipment fails to turn off the power supply as required.

81) Those who break into the warehouse area without the permission of the warehouse personnel are in charge or above (except law enforcement personnel).

81) The inspection/duty personnel (such as security guards, front desk personnel, etc.) fail to perform their duties as required.

82) Use guest equipment and facilities such as guest elevators without the permission of the supervisor.

83) The maintenance was ordered for the second time, and the engineers failed to do it without justifiable reasons.

84) The linen on the floor is piled up everywhere, which affects the image of the hotel.

85) storing, releasing and escrow articles (except guest articles) without approval.

86) There is no personal account for tools.

87) Hotel property damage is not reported for repair in time.

88) The goods are not distributed according to the requirements of trade-in.

89) The principle of "first in, first out, first used first" was not implemented in the use of materials.

91) The item "old for new, waste for good" was not reviewed.

91) The warehouse orders are not standardized, which causes misunderstanding to shoppers or deliverymen.

92) Failing to put forward the scrapping of waste materials in time.

93) Absence from regular meetings.

94) Did not attend the flag-raising ceremony of the hotel.

Deduct 7-9 points

95) Handling private affairs without the consent of the superior.

96) Listen to music and watch TV during working hours.

97) unauthorized use of the hotel telephone to make long-distance calls.

98) Being late or leaving early for more than 11 minutes (inclusive).

99) Those who make noise, fight, chat, play or run in the workplace during work (except in case of emergency).

111 Non-work requires a string of posts or doing things outside the scope of work in the post.

111 people stay on the job after working hours without uniforms.

112 pagers and mobile phones attending meetings are not set in vibration position or turned off.

113 hotel articles that have been used up for more than half an hour do not belong to the in-situ influence workers.

114 The waiter accidentally spilled dishes or soup on the guests.

115 scribbled on the spare parts and publicity materials (cards) form of the hotel.

116 The purchased goods have no proper certificates, instructions and materials.

117 If the used materials are not returned in time, they will not be identified.

118 there is no special person to manage the waste on site.

119 If the service cannot be provided or completed on time due to objective reasons, and the failure to explain or communicate with the guest causes the guest's dissatisfaction.

111 those who violate the hotel equipment maintenance regulations (such as air conditioning, etc.).

111 directly touches the PCB board without taking any anti-static measures during work.

112 unqualified materials found during purchase are not returned in time.

113 for the daily necessities of the hotel, the goods were not purchased in time.

114 there is no record of the goods sampled.

115 items are substituted without approval.

116 without normal reasons, the quantity of materials consumed exceeds the specified standard.

117 changing the use of articles without authorization, resulting in waste.

118 equipment is not well kept.

119 external repair equipment was not recovered in time.

after p>121 shifts, cleaning equipment and facilities were not inspected, and sanitary protective covers were not placed.

121 if the shell of equipment and facilities is damaged and can be replaced, it will not be replaced in time, and it will be used by noodle throwers.

122 Failing to provide or complete the service on time due to objective reasons, and not explaining or communicating with the guests.

123 water temperature, room temperature and humidity (sauna, steam room and refrigerator) are not controlled according to regulations.

124, there was an odor in the guest area, which caused the guests' dissatisfaction and was not handled by the person in charge.

11-12 points will be deducted

125. Those who scribble in public places (such as restaurants, conference rooms, toilets, walkways, walls, tables and chairs, etc., which are dirty and scribble due to personal negligence).

126 colleagues abuse each other and quarrel with each other if the circumstances are not serious.

127 obstructs others' work in the workplace and refuses to listen.

128 wastes materials, water, electricity, food, etc.

129 did not attend various meetings, studies and other group activities held by the hotel as required.

131 watch online entertainment cartoons, pictures, web pages, PPT or play games during work.

131 those who violate the principle of salary confidentiality and disclose or deliberately inquire about other people's salaries.

132 is more than half an hour late (including half an hour) and less than 1 hour (excluding 1 hour).

133 those who drink, doze off, play cards or engage in other recreational activities and leave their posts without permission during working hours.

134 anyone who forges or alters the record of punching/signing in, or who asks someone to punch in/sign in, or who punches in/signs in on behalf of others.

135 those who refuse security personnel to check packages, badges or lockers.

136 comment or laugh at guests and imitate guests when on duty.

137. False notification misleads employees, and the circumstances are minor.

138 those who are unwilling to accept the correct instruction from their superiors.

139 those who leave their posts without permission during the duty period and take a bath in the bathroom.

141 use kitchen utensils and food automatically without the permission of the chef.

141 Those whose work mistakes are minor due to their own reasons.

142 stealing hotel food and drinks.

143 privately bring relatives and friends to the staff canteen for dinner.

144 lost time card.

145 leapfrog reporting workers.

146 if the reason is not found out (such as the room is not checked), check out the account for the guest in advance.

147 fill in the form and practise fraud.

148 goods are not put into storage in time when they are purchased.

149 unauthorized alteration of products.