Sample Work Summary Reference for Branch Office

What to write a work summary for a branch office? The following is a summary of the work of the branch office that I have compiled!

Over the past few years, xx Telecom branch in the provincial and municipal branches of the correct leadership, always adhere to the development as the first priority, the branch of the work of the summary. According to the "operation of the city, expanding rural" business ideas, production and operation as the center, to engineering construction as a lever, to ensure the quality of service, we set the collective wisdom of the branch leadership team, gathered the talent of the middle backbone, lifting all the staff of the force, innovative mechanisms, strict control, practical effect, to overcome all kinds of difficulties, and in due course to adjust

Adjustment of business decision-making, the company has been the most successful in the past few years. >

Adjustment of business decisions, solid work, hard work, the full completion of the business objectives, to carry out all the work to ensure that the enterprise sustained, steady, high-speed development.

As we all know, fixed-line, Smartphone, Fumin Tong, broadband is China Telecom's four leading products. However, with the gradual market penetration of mobile, Unicom and Tietong, the situation of the same industry competing for food and rice bowl is always threatening us. If we remain unchanged and stuck in our ways, we will be replaced. To this end, we in order to be able to occupy a stable foundation, invincible, timely adjustment of business strategy, in the process of business development, combined with the actual county, and actively cooperate with the province, the city company put forward the four major highlights of the strategy to the global eye, the digital e-room and other transformations of the business as an opportunity to find a starting point, focus on the implementation of the positive results. Filter press cloth created a good situation of three consecutive years of high-speed growth. The following three aspects of a brief report.

One, grasp the direction, firmly stabilize the "two markets".

Currently, in the face of fierce market competition, stabilizing the city and expanding the rural business strategy is still the focus of the current work, whether or not to keep the two markets related to our goals can be achieved. We must consolidate the urban market at the same time, continue to expand the rural market share, and actively grasp the initiative of future development. In the urban market, we will increase the combination marketing, adjust the combination price, fully increase the penetration rate of value-added services (color ring, caller ID, 96121), increase the value-added of fixed-line telephones, and enhance the competitiveness of the enterprise. In the rural market, spare no effort to develop key services, take advantage of the opportunity of rural informatization, and vigorously launch Fumin Tong and broadband services.

Second, the focus on breakthroughs, harmonization and unification of the "two large"

With the direction, we can go in the direction of this down-to-earth, in order to reach the destination. The company's main goal is to provide the best possible service to its customers, and to provide the best possible service to its customers in the future. In the surge, one is to be targeted and effective. For new buildings, residential neighborhoods to carry out follow-up marketing work, for government and enterprise users to further expand the coverage of "one desk, one machine"; vigorously develop the public phone supermarket, small smart phone, broadband, Fumin and other services, to fully occupy the emerging market. Secondly, through the multi-product mix, value filling, package signing, pre-paid calls, customer care, effective competition and other means to maximize the amount of preservation, minimize the loss of users and call volume.

Three, strengthen the integration, the full development of the "four major businesses, this article from a pre-revenue"

The full development of the small smart phone, in the development of the small smart phone business, in accordance with the development strategy of the provincial and municipal companies, and to further clarify its position, according to the small smart phone Mobile features, rational deployment of resources, find the target market, take effective **** way to extend the product life cycle, to create more value for the enterprise. First of all, we should establish business confidence, on the one hand, focusing on super cordless (No. 1 dual), actively promote the integration of fixed-line telephones and SmarTone development, on the other hand, increase cooperation with agents, with the help of agents' terminals, and formulate effective policies for the rapid development of SmarTone.

Secondly, we will continue to do a good job of caring for and giving back to our regular customers, such as further increasing the strength of our renewal work; launching measures to stabilize the stock such as bonus points, pre-deposit of calls for free, pre-deposit of calls for lucky draws, and affinity services for high-end users; strengthening the after-sales service of the terminals; and intensifying the signing up of the group to vigorously develop the prepaid and package business, and striving for the signing up rate of the prepaid and package business to reach 50 percent.

Full development of Fumin Tong, Fumin Tong construction speed, low maintenance costs, is a powerful weapon to deal with the mobile mobile business, the branch offices should spare no effort to increase the development of the rural communications market, the formation of wired and wireless two large-scale advantages. In terms of external publicity, in view of the regulatory uncertainty, the branch offices should adhere to the strategy of "internal tightness and external relaxation, head down and hard work", low-key rapid development, do not make a big fuss about the external. In the development strategy, we should adhere to the competition-oriented, flexible development of preferential policies to enter the network. Continue to adhere to the leadership of the piece of hanging points, strict assessment, and increase the development of Fumin Tong. All the branches must be fully developed Fumin Tong business, the development of Fumin Tong in all the work of the focus, pre-emptive, do not give the competition to people left any opportunity.

The broadband business is a strategic business. Although we still have a strong competitive advantage in the development of broadband business, but other operators have tightly focused on this piece and started to force, the future competition will be very fierce. Therefore, we do our best to maximize the development of subscribers and the market, and to raise and strengthen the threshold for other operators to enter the broadband market. Firstly, we have formulated a set of practical marketing policies in conjunction with the actual situation, and called for the development of subscribers, war-grabbing subscribers and curtailing subscribers. For places where broadband Internet access capacity has not been formed, we should vigorously launch 163 dial-up Internet access and carry out yearly package strategy. Second, improve the quality of camping and maintenance personnel, improve the quality of maintenance, speed up the installation and removal speed, strengthen the supervision and assessment, and establish a good image of broadband maintenance. Third, the expansion of users and business users, to strengthen the integration with the Internet Star, digital home, business navigation, rural informatization, star speed and other platform services, and constantly enhance the broadband arpu value. The fourth is to increase efforts to clear the black, standardize the broadband market

The development of new business at all costs, after nearly a few years of exploration and development, although we do not do a good job in the development of new business, filter cloth But strengthened understanding, accumulated experience, and laid a good foundation for the future work. In the face of a wide variety of new business, our branch combined with the actual situation, concentrated efforts, grasp the focus, and strike hard. Vigorously develop caller ID, color ring, global eye ict business. "Global Eye" is the ict business that the provincial and municipal companies will focus on in the future. In the development of one is to obtain the support of government departments, such as the Political and Legal Committee, the Public Security Bureau, take the opportunity of "Safe City", through administrative intervention, rapid entry into the market; secondly, we should cooperate with the user to cultivate a few overall solution demonstration cases, drive the expansion of the user base, to ensure the inputs and outputs; thirdly, we should establish and improve the service of the global eye. Pre-sales project marketing, project implementation and after-sales service system. In the development of other value-added services, in accordance with the strategy of "small business, big market", we should vigorously develop value-added services such as color ring, caller ID, and Internet Star, etc., so as to form a user group that can effectively drive the growth of revenues. To actively cultivate the incremental market of value-added services, we should do a good job in promoting new products such as transformation business, telephone radio, music portal, etc., so as to reserve follow-up power for value-added business development. We must seize the commanding heights of this highly promising industry with developmental vision and effective action.

The pursuit of endless, better prospects, we xx branch of all cadres and workers in the new period of transition process, will always carry forward the pursuit of excellence, never satisfied with the pioneering spirit, advancing with the times, explore and innovate, to make new and better results.

Summary of the work of the branch 2

Over the past year, the branch engineering section under the guidance of the higher leadership and the vigorous assistance of the functional departments, my engineering section to branch production and construction work as the primary goal, adhere to the "safety first" to build a harmonious business environment, quality service for the purpose of emancipating the mind, advancing with the times, Innovation, so that the work of the Engineering Section has been further improved. The engineering section carries forward the work style of "hardworking, pragmatic, efficient and high-quality", strengthens the management of all aspects of the project, pays close attention to safety, adheres to the concept of "safe production", continuously enhances the safety awareness of the production team, strengthens the learning of individuals as well as various teams, and strives to improve its own quality and business skills. Efforts to improve their own quality and level of business skills, for the branch production work safety, smooth and efficient operation provides a strong guarantee.

First, establish and improve the rules and regulations, standardize behavior, clear responsibilities, the management system, job responsibilities, goals and responsibilities of the assessment rules to further improve, and organize staff to learn, sign a layer of the target responsibility, so that the project management to achieve evidence-based, employee behavior to achieve a chapter to follow, a clear staff responsibilities, so that their goals are clear, and strongly regulate the staff Behavior. For this year's heavy engineering tasks, poor construction environment, many projects on the construction process requires a high degree of problem, my department has strengthened the pre-construction safety briefing, strengthened on-site safety supervision, and seriously do a good job of logistics, and the company's technical workers on a regular basis for business skills training.

Second, strengthen the construction of corporate culture, cultivate a strong cultural atmosphere. Through the blackboard newspaper, windows, newsletters, slogans and other forms, to carry out colorful cultural activities, publicize the corporate culture, teaching the business knowledge, so that employees do not just timely understanding of the company's policies and development of the dynamic, but also easy to learn the professional knowledge, but also to let the leadership know the voice of the staff, and enhance the cohesion of the enterprise.

Third, pay close attention to the safety work, the "safety first, prevention-oriented, comprehensive management". Ideas throughout all aspects of production work to strengthen the standardization of procedural operations supervision, inspection and assessment management. Strengthen the safety awareness of employees in all departments of the training, organization of employees to learn, cultivate safety awareness; to carry out safety knowledge contests, popularize safety knowledge; every regularly held safety knowledge learning activities, publicity safety guidelines, policies, regulations, systems; promote advanced typical experience, popularize the culture of safety, so that everyone is clear about the importance of safety work, and at times sounded the alarm of the "safety responsibility is heavier than Mount Tai". The alarm of "safety responsibility is heavier than Mt. Tai" is always sounded, and all unauthorized operations and unsafe hidden dangers are eliminated. We analyze the safety accidents of other units, extract the problems we may encounter in production, study and discuss the causes of accidents, and improve the safety awareness of the staff. Throughout the year, the branch to ensure that the branch's production schedule at the same time to achieve "zero security incidents", a strong protection of national property and personal safety of employees.

Fourth, xxxx year, in my department's organization and coordination, in all the staff's *** with the efforts of the branch overcame the difficulties and successfully completed the xxxx transformation; completed the xxxx two dedicated power distribution project design and construction; in this year's 7, 8, 9 of the sustained high temperature to ensure that the Yangxxx Industrial Park and xxx light industrial park power supply and power supply to the new plant construction; ensure the temporary construction of xxx dam substation power; successfully completed the transit highway and highway two projects of the power distribution project; with the completion of the 800KV line of the 10KV and other line relocation. In the peak summer work, the Engineering Section worked hard to cooperate with the higher units to ensure the normal use of electricity in the peak period of electricity consumption in XX County.

Summary of the work of the branch 3

In the first half of the year, the property management branch of the company's XX work guiding ideology, objectives, requirements as a starting point, follow and carry forward the "dependence on the main business, the main service, people-oriented, detail management" business philosophy and work theme, closely around the "service for survival, management for management". Service for survival, management for efficiency, contribution for support" strategic thinking, leadership at all levels and the care and support of various departments, pay close attention to basic management, continuous reform and innovation, pioneering development, well completed the plant and the company's various property services and logistics work. Now the first half of the work is summarized as follows:

First, the completion of the performance indicators

The first half of the property management branch of all employees in the company's leadership team's guidance and help, in the staff *** with the efforts of the company closely around the company's performance targets set at the beginning of the year, unity, and work hard to actively participate in the gas extraction A plant's various property services, property management branch in the first half of the total income reached 7578419.05 yuan. Completed 51% of the annual business indicators. (Including catering revenue completed 893149.04 yuan; property services revenue completed 6812592.11 yuan. Wash center revenue completed 72677.9 yuan, to achieve the time over half, the task over half.

Second, the production and operation status and analysis

1, business income

The first half of this year, total business income reached 7578419.05 yuan. Completed 51% of the annual business indicators. (Including catering revenue completed 893149.04 yuan; property services revenue completed 6612592.11 yuan. Wash Center revenue completed 72677.9 yuan, to achieve the revenue budget targets set at the beginning of the year.

(a) property services revenue

1-6 of the copies, property services revenue from the main business completed 6612592.11 yuan, an increase of 29% over the same period of the previous year (of which a net property team income of 1450724.4 yuan, an increase of 34% over the same period of the previous year; the North Property Team income of 2189028.55 yuan, an increase of 38% over the same period of the previous year; the South Property Team income of 2189028.55 yuan, an increase of 38% over the same period of the previous year. The same period of growth of 38%; South District property team revenue 920187.59 yuan, an increase of 41.2% over the same period of the previous year; neighborhood property team revenue 2052651.57 yuan, an increase of 5% over the same period of the previous year;).

The first quarter of this year, revenue completed 2415596.86 yuan, the second quarter revenue completed 4,196,995.25 yuan, the second quarter than the first quarter revenue increased by 1,781,398.39 yuan, a growth rate of 73.7%. (Which community property team revenue of 986,768.30 yuan in the first quarter, the second quarter revenue of 1065,883.27 yuan, the second quarter than the first quarter growth of 22.05%. A net property team revenue of 477,084.32 yuan in the first quarter, the second quarter revenue of 973,640.08 yuan in the second quarter, compared with the first quarter revenue growth of 51%. The South Property Team earned $269,873.11 in the first quarter and $650,314.48 in the second quarter, an increase of 58.5% over the first quarter. North District property team revenue of $681,871.13 in the first quarter, the second quarter revenue of $1507,157.42, the second quarter than the first quarter revenue increase of 54.8%).

(ii) food service revenue

1-6 copies, food service business revenue completed 893,149.04 yuan. An increase of 16% over the same period last year. (Of which the base catering department revenue 440613.41 yuan. A net Food and Beverage Department revenue of $97,296.82, compared with the same period of the previous year revenue reduction of $79,234.33, a reduction of 81.4%; South Food and Beverage Department revenue of $145,061.18, compared with the same period of the previous year revenue reduction of $94,273.06, a reduction of 64.9%; North Food and Beverage Department revenue of $210,177.63, compared with the same period of the previous year revenue reduction of $122,064.97 The decrease rate is 58%. This year, the increase in the base of the Ministry of Food and Beverage, revenue increased by an average of 145,077.85 yuan compared with the previous year, a growth rate of 16%).

The first quarter of this year, catering revenue completed 38XX.66 yuan, the second quarter revenue completed 511,147.38 yuan, the second quarter than the first quarter growth of 129,145.72 yuan, a growth rate of 25.3%. (The base of the catering department in the first quarter revenue completion of 161,145.13 yuan, the second quarter revenue completion of 279,468.28 yuan, the second quarter than the first quarter revenue increase of 118,323.15 yuan, a growth rate of 42.3 percent. A net food and beverage department revenue in the first quarter completed 44,812.54 yuan, the second quarter revenue completed 52,484.28 yuan, the second quarter than the first quarter revenue increased by 7,671.74 yuan, a growth rate of 14.6%. South District Catering Department revenue completed in the first quarter of $70,763.39, the second quarter revenue completed $74,297.79, the second quarter than the first quarter increased by $3,534.40, a growth rate of 4.8%. North District Catering Department quarterly revenue completed 105280.6 yuan, the second quarter revenue completed 104,897.03 yuan, the second quarter than the first quarter revenue decreased by 383.57 yuan, a reduction of 0.37%.)

(C) washing center income

The first half of the washing center income completed 72677.9 yuan, compared with the first half of last year, income fell 59544.7 yuan, a decline of 45%

Base catering revenue than the beginning of the year budget of less income of 100,000 yuan or so, the main reason for the first is the first catering is not operated, the second is the cost of the first quarter of the meals (food prices, Side material) is too high, the price of meals remains unchanged; three is the Spring Festival three days to provide free meals; this is the main reason for the decline in revenue over the budget.

2, operating expenditures

The first half of this year, total expenditures reached 3919126.17 yuan. Compared with the same period of the previous year, the expenditure increased by 2371612.10 yuan, a growth rate of 61%. Than the beginning of the year, the budget target fell 969626.17 yuan, a decline rate of 25% (including catering services expenditure 1086452.37 yuan; property services expenditure 2824688.68 yuan. Wash center expenditures 7985.12 yuan).

(a) property service expenditures

1-6 copies of the actual expenditure of property services 2824688.68 yuan, compared with the same period last year, an increase of 71%. (which the North District property actual expenditure of 602621.42 yuan, compared with the same period last year, an increase of 82.5% of expenditure; South District property team actual expenditure of 270771.36 yuan, compared with the same period last year, an increase of 48.15% of expenditure; a net property actual expenditure of 462863.39 yuan, compared with the same period last year, an increase of 88.2% of expenditure; neighborhood property team actual expenditure of 1426.939 .96, a 76% increase in expenditures compared to the same period of the previous year. Comprehensive Office of the actual expenditure of 61492.55 yuan, compared with the same period of the previous year compared to the expenditure decreased by 68%)

The first quarter of the property services expenditure of 877,989.11 yuan (including the comprehensive office), the second quarter of the expenditure of 194,668,689.59 yuan, the second quarter of the quarter than the first quarter of the increase in expenditure of 10,687,008.48 yuan, a growth rate of 55%. (which comprehensive office quarter actual expenditure 30463.13 yuan, the second quarter expenditure 31,029.42 yuan, the second quarter than the first quarter expenditure increased by 1.8%; cell property team quarter expenditure 395,170.61 yuan, the second quarter expenditure 103,176,769.37 yuan, the second quarter than the first quarter expenditure increased by 61.7%; a net property team quarter expenditure 185,683.73 yuan, the second quarter expenditure 2,686,689.59 yuan, the second quarter than the first quarter expenditure increased by 1068,700.48 yuan, a growth rate of 55%. The first quarter expenditure of $185,683.73, the second quarter expenditure of $277,179.66, the second quarter than the first quarter expenditure growth of 33%; South Zone property team in the first quarter expenditure of $79,206.51, the second quarter expenditure of $191,564.85, the second quarter than the first quarter expenditure increase of 58.65%; North Zone property team in the first quarter expenditure of $187,465.13, the second quarter expenditure of $415,156.29, the second quarter than the first quarter expenditure increase of 54.84%; North Zone property team in the first quarter expenditure of $415,156.29, the second quarter than the first quarter expenditure increase of 54.84%. First quarter expenditure increased by 54.84%)

(ii) food service expenditure

Food service expenditure of 1086452.37 yuan, compared with the same period of the previous year expenditure increased by 429910.86 yuan, a growth rate of 65%. (Of which the base food service expenditure 552675.8 yuan. A net food service expenditures 114376.4 yuan, compared with the same period last year compared to the expenditure decreased by 71.7%; South food service expenditures 168216.64 yuan, compared with the same period last year compared to the expenditure decreased by 24.8%; North food service expenditures 251183.53 yuan, compared with the same period last year compared to the expenditure increased by 0.38%.)

First-quarter food service expenditures of 498,135.03 yuan, the second quarter expenditures of 586,458.34 yuan, the second quarter than the first quarter expenditures increased by 88,323.31 yuan, a growth rate of 0.18% (of which the base of the Food and Beverage Department of the first-quarter expenditures of 230,388.92 yuan, second-quarter expenditures of 320,777.88 yuan, second-quarter than the first-quarter expenditures increased by 39%. A net Food and Beverage Department in the first quarter expenditure of 52,198.54 yuan, the second quarter expenditure of 62,177.86 yuan, the second quarter than the first quarter expenditure increased by 16%. The South Catering Department spent $84,502.75 in the first quarter and $83,713.89 in the second quarter, a decrease of 0.94% from the first quarter. The North Catering Department spent $131,094.82 in the first quarter and $119,728.71 in the second quarter, a decrease of 9.44% from the first quarter.)

(C) washing center expenses

The total expenditure in the first half of the year 7985.12 yuan, compared with the previous year's expenditure increased by 647.8 yuan, a growth rate of 0.1%.

3, operating profit

The first half of the total operating profit of 3659,292.88 yuan, compared with the same period last year fell 491,874.66 yuan, down

decline rate of 11.8%. (Which property services operating profit of 3787903.43 yuan, compared with the same period last year fell 204572.67 decline rate of 5%. Wash center operating profit 64,692.78 yuan, compared with the same period last year operating profit fell 2432.18 yuan, a decline rate of 3.6%. Catering operating profit loss of 191444.33 compared with the same period last year, an increase of 284869.81 yuan loss, a loss of 311%. Comprehensive Office of the first half of the expenditure of 61492.55 yuan, no operating income ...)

4, there are problems:

1) the high cost of procurement, mainly because of insufficient grasp of market conditions, the investigation is not detailed.

2) Not enough effort in management, resulting in increased operating costs.

3)Staff education and training is not enough, the phenomenon of waste is still prominent, the source is not grasped.

5, in order to ensure the successful completion of the second half of the operating budget targets, we must do the following aspects of work.

1) Strengthen the labor force management and education: closely around the "people-oriented" principle in accordance with the provisions of the company's management, policy, one is to do a good job of employee job training and adjustment, so that each employee can show their skills; two is to strengthen the education of the staff, we must advocate thrift and frugality among the staff, a good atmosphere of caring for public property. Love of public property of the good atmosphere, from the source; Third, mobilize employees to learn more, more knowledge to enhance their own quality. Fourth, some of the work of the day, over and over the staff to talk, to grasp the dynamics of thought, the transformation of bad habits do not go to work; to start from the personnel to improve efficiency, with the least amount of labor to create efficient work to enhance business income.

2) Strengthen the process of operational management, reduce operating costs: First, the second half of the property branch to highlight the production of good operating procedures in the standardization and management, to reduce the improper operation of personnel, will not be able to operate the reasons for the damage to the equipment, waste of goods, and other operating costs increased. Secondly, we should work on refinement and quantification, and focus on strengthening process management in each process operation to avoid rework or repetition, resulting in increased costs. Third, to strengthen the staff skills operation training and assessment competitions, in order to improve the staff work error rate to reduce costs.

3) Strengthen the management of electromechanical equipment: in the second half of the year to strengthen the daily inspection, repair and maintenance efforts, due to improper human operation, poor management and maintenance of the problems in place to be strictly dealt with, from the electromechanical management efforts to reduce costs.

4) Strengthen procurement management: in the second half of the year to start from the procurement of materials and food to work, in the procurement process highlights the market research, multiple inquiries, compare each other, in the absence of a minimum price is not determined when not purchasing. To realize the lowest price procurement of good quality items.

We believe that through our pragmatic and continuous efforts, we will be able to achieve the second half of the business objectives.

Third, the first half of the main work

1, strengthen the system construction, standardize the management system.

In the first half of XX, the property services branch to regulate the service behavior and improve the level of service as the center, while modifying and perfecting the "property services management manual", while organizing the staff to study, and monitor and check the implementation of the situation, the use of property manuals to regulate the behavior of the staff, the order of the service and the workflow. In addition, the property management branch has prepared various types of "emergency response plan for security incidents", "food procurement and acceptance of management methods" and other internal management systems, improve the commitment system, the system of accountability for violation of the promise, the job responsibility system, so that most of the work of the property management branch to achieve the system can be relied on, there are rules and regulations to follow.

2, greening and cleaning comprehensive and thorough

(1) raise and build and further beautify the plant environment, and improve the level of community greening. The property service area of the green personnel in the lawn often adhere to weed removal, dosing, pruning and other greening maintenance management and strengthen the plant on the basis of environmental health cleaning, completed a net plant 32683 square meters, living community 3200 square meters, two net how many square meters, three net how many square meters of the lawn replanting tasks, a total of the first half of the year planting of shrubs, flowers and so on as many as 15,129 plants, planting alfalfa 13,939 square meters, and the planting of the lawn, and the planting of the lawn. Planting alfalfa 13939 square meters, new planting and replanting clover 21344 square meters. The survival rate reached more than 95%

(2) community health clean and tidy. Every day, each property captain supervises the cleaning quality of the service area, insists on checking the specific implementation of the work of the service cleaning personnel in accordance with the service cleaning operation procedures, regularly sweeps and maintains all corners inside and outside of the service area, and deals with the problems found in a timely manner in order to ensure that the environmental hygiene of the service area is clean and tidy.

3, strengthen the catering management, standardize the business order. In order to create a good dining environment for all dining staff, the leadership of the branch and the catering department in charge of the cooperation, highlighting the management of the business order, and strive to do a good job of catering services, establish a new image of the catering department. On the one hand, to promote the management of the catering department, service experience, on the other hand, the catering department of the irregularities occurred in the rectification of the problem.

4, housing management in-depth. In the first half of the year, the property management branch in strict accordance with the company's requirements, in-depth and detailed implementation of regular, institutionalized, standardized management of community housing.

(a) strict delivery procedures. In the handover procedures at the same time on the tenants of the problems found during the inspection and furniture quality problems for proper rectification and repair.

(2) Management and maintenance in place in a timely manner. The captain of the property team and security personnel daily inspection of the community maintenance, to ensure that the appearance of the house neat, the exterior walls and stairwell walls basically no stains, clean and tidy health; regular heating, water and gas pipeline network inspection of the house, found that the problem is rectified in a timely manner.

(C) daily facilities maintenance is good. Since the first half of the property team on a regular basis on a variety of facilities, equipment maintenance, so that it is intact normal, to protect the normal operation of the property services.

Fourth, the construction of the workforce

1, with an eye to creating a learning enterprise: one is to mobilize the staff to study, the use of books, television, the network and so on. Secondly, to other units to learn good management methods and management experience, looking for their own problems and solutions, development and innovation potential, and constantly improve the management of property services staff, step by step to strengthen the service level of property services and development capabilities.

2, vigorously strengthen the staff training. According to the reality of the staff regularly organize staff training and assessment. The main focus of the management knowledge training, professional skills training and pre-job training to improve the ability of employees in all aspects of the quality;

3, do a good job in the ideological education of employees.

Through a simple, plain sense of education employees, is the factory, the company needs us to provide a variety of property services, we just come here to work, to make employees realize the importance of their work, to some of the work of the day, to get by on the education of employees to talk about, to grasp the dynamics of the mind, to help transform the vices do not go to work properly.

Fifth: the production safety situation

Based on the implementation of the security responsibility system and preventive plans to strengthen the safety management of the plant. Property Services Branch firmly establish the "people-oriented, safety first" idea, always put the safety work in the first place in all work, and the safety work into the daily work, always pay attention to unremitting. Safety target responsibility has been implemented at all levels, and a sound safety responsibility system has been established. Awareness of safety responsibility has been strengthened. Each property team and restaurant prepared an emergency plan for safety accidents according to their respective characteristics, and organized study and drills. In the first half of the year, the property branch organized all the staff to carry out security risk identification, and organized a safety inspection, for the problems arising during the inspection to be rectified in a timely manner, and do everything possible to eliminate all kinds of security risks. In addition to strengthening the security management supervision of the area, to ensure the safety and stability of the area.

Six: problems in the work

1, some employees self-relaxation, a sense of responsibility, a sense of crisis decline, insufficient power, the idea of old-fashioned, ossified, it is difficult to adapt to the current state of the property service and the future development.

2, individual departments did not establish the concept of active service, service awareness is lacking, the quality of service and service level has yet to be improved.

3, the staff's awareness of production safety is weak, there are still irregularities in the work of the operation, etc., need to further strengthen the education.

4, "Property Employee Operations Manual

"There are many shortcomings, the content is not perfect, the work standard is not accurate, the work program is not realistic, etc., especially the catering part of the overly simple, etc., but also need to be further revised and improved.

VII: good practices and recommendations

1, often organize a variety of staff love, popularity of cultural and sports activities.

2, adhere to the long-term, uninterrupted, rolling service skills learning and training, such as inviting in, go out and buy audio-visual materials to organize learning.

3, the appropriate increase in chef's wages, open the wage scale.

4, bonus payment to take the assessment system.

5, often and grass-roots employees talk to understand the dynamics of the staff's thinking, to give everyone the opportunity to speak, try to do all the work of fairness, justice, openness.

VIII: the second half of the work plan

1, improve the "Property Employee Operations Manual" of the "Property Branch"

2, the preparation of the "Property Employee Operations Manual" of the "Food and Beverage Branch"

3, to strengthen the staff's awareness of the safety of the production of education, and often organizes the risk identification and emergency drills activities

4, improve and implement the management of food and fuel management regulations

5, adhere to the rolling service skills learning and training, mainly from the staff service etiquette, behavioral norms, etc. to start training, so that employees learn to serve with a smile. Improve the image of property services.

6, to strengthen the management of food and beverage hygiene, to ensure that there is no incident of food poisoning

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