To attract customers and do a good job in the workplace, the first thing we need to know is our customer resources. Everyone can be a customer. It is not difficult to attract customers. The following is a summary of what attracted customers.

Attract passengers 1 1, assert, full of confidence.

Salespeople can speak confidently in front of customers if they have enough commodity knowledge and accurate customer information. If you are not confident, you are unconvincing. With self-confidence, the salesperson can make a clear and powerful ending at the end of the speech, thus giving the other party a clear message. For example, "I'm sure I can satisfy you." At this point, this language will make customers have some confidence in the goods you introduced.

2, repeat what you said, deepen the impression in the eyes of customers.

What the salesman said will not be 100% left in the other person's memory. And many times, even the emphasized part just passes through the other person's ear, leaving no trace of memory, which is difficult to do. Therefore, it's best to repeat the important content you want to emphasize and explain it from different angles. In this way, customers will believe and deepen their impression of what they are talking about.

Remember: you should express your key points to each other from different angles and in different ways.

3. Be honest with each other and infect customers.

It is impossible to convince all customers only by relying on the fluent writing and rich knowledge of sales staff.

"Too talkative."

"Is this salesman credible?"

"Although this condition is very good, will it only be like this at first?"

Customers will have the above questions and anxieties. To eliminate anxiety and doubt, the most important thing is to be honest. Therefore, we must have confidence in the company, products, methods and ourselves. Attitude and language should show connotation, which will naturally infect each other.

4. Learn to be a good listener

In the process of sales, try to make customers talk as much as possible and turn themselves into listeners. We must be psychologically prepared to make customers feel that they are choosing and buying according to their own wishes. This method is a clever sales method.

Hard selling and boasting will only make customers feel unhappy. You must have an attitude of listening carefully to the other party's opinions. Don't interrupt the other party's speech in the middle and rush to speak by yourself. If necessary, you can skillfully echo the other party's speech, and sometimes you can ask questions appropriately in order to let the other party go on smoothly.

5. Use questioning skills to guide customers to answer.

Good negotiation skills should make the conversation customer-centric. In order to achieve this goal, you should ask questions. The quality of salespeople determines the method and effect of asking questions. Good salespeople will listen and ask questions. By asking clever questions, you can:

1) According to whether the customer has a conversation, you can guess the degree of concern;

2) According to the customer's answer, formulate the countermeasures for the next visit;

3) When the customer raises an objection, use "Why?" Start "How?" Ask questions to understand the reasons for their opposition, so as to know

What to do next.

4) It can create a conversation atmosphere and make people feel relaxed.

5) Make a good impression on each other and gain trust.

6. Borrow the words of people around customers

It will promote sales to lead customers' friends, subordinates and colleagues to our position or not to oppose our position through clever methods. Facts also show that letting them know your intentions and become your friends is of great help to the success of sales.

Excellent salespeople will pay more attention to how to win over the friends of customers who happen to be present. If people around you say "this house is good and worth it", there will be no problem. On the contrary, if someone says, "Forget it." In this way, it's over. Therefore, ignoring the people present will not succeed.

7. Quote comments from other customers

Quoting other customers' words to prove the effect of goods is an extremely effective method. For example, "You are familiar with xx. I bought this product last month, and the response is good." It is not easy to convince the other party that the comments and attitudes of influential institutions or people who have a certain position in the eyes of customers are very convincing just by selling their own ideas.

8, with the help of favorable information.

Clever and accurate use of information that can prove your position. Generally speaking, after reading these related materials, customers will know more about the goods you sell. The information to be collected by salesmen is not limited to the contents provided by general companies, but also includes wholesalers, colleagues, relevant reports, etc., which are collected and sorted through the interview records and used or copied to the other party when introducing.

9. Speak in a clear tone.

A clear tone is an important basis for the other party to have a good impression on themselves. Honest people, quiet people try to be cheerful in sales work. Many famous comedians are interesting people when they perform, but they are not like the images on the stage in real life. Therefore, the same is true for salespeople, who should maintain a professional attitude in front of customers and speak clearly.

10, without giving customers a chance to say "no"

X "Are you interested in this commodity?"

X "Can you make a decision now?"

Such a question will produce an unfavorable answer to the salesperson, and there will be silence because the conversation cannot continue.

√ "How do you feel about this product?"

√ "If you buy now, you can get a special gift?"

Words to attract passengers 2 commonly used drainage words

First, about the settings.

With regard to drainage, many practitioners of WeChat business, e-commerce and taobao guest will deploy on various platforms, and finally add the drained traffic to WeChat, which involves the setting of platform, WeChat profile and avatar.

First of all, the avatar and nickname settings of the platform should be as real as possible, the real image is easier to gain trust, and the personal information should be rich, and the richer the more real it is. If you simply fill in some irrelevant information, it will make others feel distant.

Secondly, the WeChat avatar and nickname should be consistent with the platform, and the micro signal should be set to pure letters. Try to avoid alphanumeric combinations or long micro-signals, which is not conducive to adding people. On the other hand, because the WeChat binding QQ can be changed at any time, if there is no short micro-signal, a short QQ number can be used instead.

Finally, because the traffic drained by the platform is nothing more than male traffic and female traffic, it is suggested that both the platform and WeChat use female images, because female images are easier to draw closer.

Second, the remarks about drainage.

1, the word should be soft.

Drainage words, try to use soft words and compliments, and avoid being hard and wide. For example, when we were watching a variety show, a guest suddenly made an advertisement. We felt that it was really hard to insert the advertisement and we were disgusted. However, if we interpret the advertisement in a situation, we will find the advertisement insertion very interesting and will unconsciously complete the advertisement insertion. So speak softly.

Soft language: The video you shot is so cool and attractive. Excuse me, how was it taken? If it is convenient, I hope I can communicate with you on WeChat. My micro signal is XXX.

Hard and wide: Our CRM system is very easy to use and can help you manage customer data better. Now we also have special offers. Welcome to add me to WeChat XXXX to buy!

Gentle and complimentary words are common for both men and women. No one will refuse compliments, but some people will refuse tough advertisements, and they are not advertisements that can accurately convert customers.

2. General drainage speech

Drainage objects are generally divided into male flow and female flow. However, whether it is male flow or female flow, there are always some general drainage techniques that can be used, such as:

(1) Sorry, Momo doesn't play much. He usually plays WeChat. You can add WeChat XXX if it is convenient.

(2) Sorry, I haven't heard from you until now, because it's not usually available on this software. You can add WeChat XXXX if it is convenient.

(3) Hello, I feel very personal when I see the photos you sent. I was planted with grass. Can I add WeChat to make friends? My wechat is XXX

(4) Hello, I read your materials and found them good. Can I add WeChat chat? Micro signal XXX

(5) It is not convenient to chat here. Do you think we can add WeChat chat? Add me to WeChat XXX, and we will communicate in detail.

Of course, there are many commonly used words, which can depend on the situation.

3. Different platforms have different voice settings.

Although each platform has a certain amount of traffic, the platform attributes will be different, such as: Weibo, all ages; Little red books are more inclined to young women and so on. Therefore, according to different platforms, the rhetoric should be different, and it should echo the platform. For example:

(1) I love my family: there are a large number of real estate agents gathered on this platform, so it is perfect to talk about real estate.

Speech: Home is our warm harbor. This house is very warm. Even in a foreign country, you can feel happiness. You can add WeChat chat for details, XXXX.

(2) Netease Cloud: Users who are partial to literature and art are gathered on this platform, and hobbies can attract each other.

Speech: I found that all the songs in your collection are my favorite songs. Our hobbies are quite consistent. Can we make friends? If you can, please add my WeChat: XXX.

(3) king of the children: There are a lot of treasure moms gathered on this platform. In addition to buying some maternal and child products here, Bao Ma will also exchange parenting experiences online.

Speech: I have a baby food supplement information here, which can be sent to you, but the document is relatively large. You can add me to WeChat XXX and send it to you.

Third, the drainage chat assistant-a professional quick sending tool

When it comes to drainage, it must be arranged on multiple platforms at the same time. Drainage words naturally need to be classified to avoid confusion. For example, different words such as Tik Tok Drainage, Weibo Drainage and Zhihu Drainage are stored in corresponding categories to facilitate transmission. Of course, since it is drainage, the amount of speech must be very large. If you need to retype it every time, it may not take too much time and the conversion effect cannot be guaranteed. At this time, you need a professional quick delivery tool to assist.

Here we recommend a quick delivery tool with very high cost performance-Chat Bao. Chat Bao is a quick reply assistant for customer service chat. It can be automatically attached to various chat software such as WeChat, QQ and Niu Qian Shangtong. It supports two-level voice classification, one-click transmission of images and texts and other functions. It is a cloud storage of knowledge base content, and it is very convenient to import and export voice in batches. In addition, Chat Bao adopts the composition mode of "public words+departmental words+personal words", and excellent words can be saved in the corresponding directory as appropriate.

Of course, for different platforms, you can give them names, which are easy to find. Of course, Chat Bao can also input voice keywords (support fuzziness, pinyin, etc. ) In the adsorption window at the lower end, it is more efficient to quickly retrieve the corresponding voice and press enter to send it, which is more efficient than clicking to select the voice.

abstract

Chat Bao is an intelligent reply system based on cloud knowledge base, which can reduce customer service duplication, improve work efficiency, improve sales performance and effectively accumulate experience. Newcomers can also get started quickly, store them in the knowledge base, and use them wherever they go, supporting multi-account collaboration of enterprises and making your business operate efficiently.

Ten sentences that can impress customers most.

1, your temperament is really good. I noticed you as soon as you walked in.

2. Your image is really good. It is really fashionable.

3. You are so beautiful. My eyes were immediately attracted by you.

4. You look fashionable. Our colleagues were watching you just now.

Your hairstyle is really beautiful and special, which suits your temperament.

6. Your glasses (accessories) are really special and match your clothes.

7. Judging from your clothes, you must be a man of great taste.

8. You have a good figure. I can't help looking at the same woman.

9. Your straight hair is really beautiful, black and bright. How enviable,

10, this pair of pants (skirt, silk scarf, bag, shirt) is really special and different.

Ways to impress customers

1, introduced in popular language

Easy-to-understand language is the most easily accepted by everyone, so we try not to say very professional words, so as not to let customers understand and lead to communication obstacles. If you don't understand, you will have doubts about the goods, which may affect the purchase. So learn to communicate in a way that customers can understand. It's best to be concise and clear, and don't pretend to be very profound. Grounding gas is the best.

2. Vivid description

Don't be shy when communicating with customers, be lively, try to impress customers with very vivid words, don't just describe how good the goods are, think from the customer's point of view, let customers know what benefits they will get after buying the goods, and make them tempted. Otherwise, no matter how good the product is, customers will only feel useless to them.