How to write the company's front desk work plan?
(1) Daily work of the department:
Daily work:
1, sorting and statistics of attendance
2. Synchronous update: update address book, roster, attendance sheet and organization chart.
Enter new and attendance fingerprints, add, change and delete attendance systems.
3. Lighting management of company offices, fish tanks and background walls.
4. Environmental sanitation of the general manager's office.
5. Maintain the company's environmental sanitation and show the company's good image.
6. Answer calls, transfer calls or record information as required, and ensure timely and accurate.
That's true.
7. Do a good job in the reception, registration and guidance of visiting guests, and inform the interviewees in time; Irrelevant personnel, door-to-door sales promotion and unreasonable troubles should be turned away.
8. Supervise the daily attendance of employees.
9. Be responsible for the company's express delivery, letters and parcels.
10, responsible for the inventory of office supplies, and do a good job of registration and filing. And register the collection, distribution and warehousing of office supplies.
1 1. Keep the key of the T-shirt and register the recipient.
12. Registration of business brochures.
13, ppt modification and update.
14, check the material inventory irregularly, and do a good job in logistics support in time.
15. Clean the fish tank once a week and regularly.
16, responsible for the use and management of copying, faxing and printing equipment.
Reasonable use, reduce material consumption.
17, responsible for sorting, classifying, keeping the company's common forms and making them according to the actual situation.
Use the situation to supplement.
18, assist the superior to complete the company's administrative affairs and daily affairs in the department.
Work.
19, do a good job of coordination among all departments of the company, and actively complete the tasks assigned by superiors.
Temporary business.
(2) Normal study:
1, fully study the company's relevant systems and documents; Conducive to the unified and coordinated development of individuals and corporate vision.
2. Analysis of future work.
(1) Shortcomings in improvement work;
② Further study in human resources;
(3) In view of the problems that are not progressing smoothly in the work, screen out the ideas and rearrange them;
During my two months in the company, I was able to fully complete my own work and other work entrusted to me by the leaders. This is inseparable from the guidance of leaders and the help of colleagues. Once again, I would like to express my heartfelt thanks to the leaders and colleagues! The above is a summary of my work in the past two months. I will, as always, go to work, spur myself with a serious, hard-working and pragmatic attitude, and make persistent efforts. Try my best to complete all the tasks assigned to me by the leader.
Company front desk work planning
I. Daily work
1, make things detailed, organized and standardized.
The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low.
After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details to maintain a good working condition and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.
2. Keep in good working condition
Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company.
Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.
3. Learn communication and teamwork.
Communication is an indispensable ability for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect.
Proactively solve problems. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.
The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.
Second, strengthen their own skills and literacy.
When I leave school and enter the workplace for the first time, my ability and experience are very lacking. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my ability.
At present, I have studied relevant professional knowledge, including the improvement of professional quality and ability of the front desk, file management, administrative overall management and other related contents. The knowledge of financial accounting is also lacking, and I am learning this knowledge. Through these studies, my skills have been improved to a certain extent. I hope I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent.
I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.
Three. Work achievements and existing problems
1, work result
Office equipment, vats of water and other accounts are complete; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner.
2. Existing problems
(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.
(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with your own understanding of tasks and instructions, and your own flexibility and movements.
(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.
Model essay on company's front desk work planning
First, be familiar with it.
Understand the specific matters of the company, understand their own jobs, understand the work objectives of the department, understand the main personnel of each department, and be familiar with logistics administration.
Second, their own requirements.
Obey the leadership in everything and conscientiously implement the leadership's work arrangements; Strictly implement the company's rules and regulations, earnestly perform their duties and be strict with themselves.
Third, for the future.
In the future, the standardization and standardization system construction of the company is very important, and it is necessary to strengthen the execution of personnel in various departments and improve work efficiency.
1. Recruit new talents and do a good job in human resources construction.
2. Do a good job in coordination with all departments and pay attention to cooperation with all departments.
3. Do a good job in company copywriting. Do a good job in sending, receiving, distributing and supervising the relevant documents of the company; Organize and file important documents of the company, and do a good job in filing management.
4. Take care of the company's important articles and materials.
5. Organize to collect and understand the working status of each department and master the main trends of the company.
6. Check and supervise the implementation of various tasks assigned by the company leaders.
7. System construction. Cooperate with the company to further supplement and improve the original rules and regulations.
8. Be responsible for organizing the registration, procurement, distribution and control of office supplies.
9. Implement the personnel and labor management of the company. Personnel file management such as attendance, entry and exit. Go to the labor management department and go through all the formalities according to law. Reflect the standardization of the company and solve the worries of employees.
10. Do a good job of customer registration, understanding and familiarity.
1 1. Do a good job in customer consulting service and after-sales service registration of products.
Fourth, strengthen their own capabilities.
In the future, in the company's administrative work, one's own quality and working ability are the basis to determine whether the office can operate normally, the key to play the role of connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties, and the decisive factor to promote all work.
With the development of the times and the needs of the new situation, I feel more and more burdened. My study/model essay/152 1/ knowledge, ability and experience are still far from the requirements of the company and the work effect I want to achieve, so I dare not take it lightly and keep learning. Learn from books, leaders, department leaders and colleagues. So as to enhance their organizational ability, comprehensive analysis ability, coordination ability and so on. Actively improve their professional quality, strive for the initiative in work, and actively strive to improve work efficiency and quality.
Verb (abbreviation for verb) prospect and goal
Guard against arrogance and rashness, work hard and strive for greater achievements. With high work enthusiasm and more dedicated work attitude, I devoted myself to all the work in the office. Starting from small things, starting from service and starting from attitude, we will further strengthen housekeeping and logistics services, provide basic services for the overall development of the company, and play its due role in realizing the company's annual overall work objectives.