In order to fully implement the spirit of the National Health and Family Planning Commission's Action Plan to Further Improve Medical Services and the Implementation Plan of Xi Municipal Health Planning Commission to Improve Medical Service Satisfaction, strengthen hospital management, effectively improve patient satisfaction, and ensure the high-quality and efficient operation of the patient satisfaction evaluation system, according to the specific planning and deployment of Xi Family Planning Commission and the actual situation of our hospital, the following implementation plans are formulated:

I. Guiding ideology

Under the guidance of the Party's health policy in the new situation, the National Health and Family Planning Commission's Action Plan for Further Improving Medical Services, combined with hospital grading standards, we should strengthen the construction of medical ethics, further improve service attitude, standardize service behavior, improve work style, establish a good industry atmosphere, continuously improve patients' satisfaction rate with medical services in our hospital, and build a harmonious doctor-patient relationship.

Second, the overall goal

Continuously optimize the medical service process in our hospital, improve the medical service measures, innovate the service model, and strive to make patients seek medical treatment convenient, safe, effective and clear, so as to significantly improve the level of medical service, medical experience and social satisfaction (the satisfaction rate is over 85%), and the doctor-patient relationship is more harmonious.

Third, organization

(1) Set up a leading group.

In order to strengthen the organization and leadership of this activity and ensure the orderly development of the activity of improving medical service satisfaction, the leading group and office for improving medical service satisfaction of the Eighth Hospital of Xi City were established, with the following members.