Customer service managers need customer service personnel in manufacturing, finance, consulting, retail, catering, entertainment, medical care and other industries. The requirements for job seekers are generally sincerity, enthusiasm, strong affinity, good expression and communication, strong psychological endurance and team spirit. Language ability, computer level and statistical analysis of data are the necessary hard skills for enterprises to require senior customer service personnel.

Here are the application conditions for the certificate of customer service manager:

A customer service manager (with one of the following conditions)

(1) Having been engaged in this occupation continuously for more than 9 years1.

(2) Having been engaged in this occupation for more than 5 years after obtaining the professional qualification certificate of the second-class customer service manager.

(3) After obtaining the professional qualification certificate of the second-level customer service manager, he has been engaged in this profession for more than 3 years continuously, and has been trained by the first-level customer service manager to reach the prescribed standard hours, and has obtained the certificate of completion.

Customer Service Manager II (one of the following conditions)

(1) Have been engaged in this occupation continuously for more than 3 years1.

(2) Having obtained the professional qualification certificate of the third-level customer service manager, having been engaged in this occupation for more than 5 years continuously, or having graduated from a college for more than 5 years continuously. Students in the second level of the competition can refer to it.

(3) After obtaining the professional qualification certificate of the third-level customer service manager, he has been engaged in this profession for more than 4 years continuously, and has been trained by the second-level customer service manager to reach the prescribed standard hours, and has obtained the certificate of completion.

(4) Having worked in this profession for more than 5 years after obtaining the undergraduate diploma of this major or related major.

(five) with a bachelor's degree in this major or related majors, and have been engaged in this occupation for more than 4 years after obtaining the professional qualification certificate of the third-class customer service manager.

(6) Have a bachelor's degree in this major or related majors, have obtained the professional qualification certificate of the third-level customer service manager, have been engaged in this profession for more than 3 years, have been trained by the second-level customer service manager to reach the required standard hours, and have obtained the certificate of completion.

(seven) after obtaining a master's degree or above, engaged in this occupation for more than 2 years.

For the above information, please refer to Baidu Encyclopedia-Customer Service Manager Certificate.