There are no clear laws and regulations to regulate whether cameras can be installed in private rooms. Among the regulations concerning "cameras" in the catering industry, the Beijing Regulations on Public Security of Catering Enterprises clearly states:
Large and medium-sized catering enterprises should set up image information collection points at the entrances and exits of business premises, * * * enjoyment halls, main passages, main business premises, parking lots, entrances and exits of underground parking lots, cash registers, accounting rooms, passenger elevators, escalators and other places in accordance with relevant laws and regulations, and set up obvious prompt information. The image information system shall operate normally during the business period and shall not be interrupted. In this regulation, private rooms are not listed.
However, with the emergence of some consumer disputes in recent years, installing cameras has become a means for businesses to "protect themselves". Earlier, a survey said that among the 31 hot pot restaurants, 19 had cameras in private rooms; Among the 14 non-hot pot restaurants, there are also 2 private rooms equipped with cameras.
some people in the industry said that some bad customers "touched porcelain" in the catering industry, and the hot pot industry was the hardest hit. As early as 2118, a consumer claimed to have eaten sanitary napkins in Haidilao, Shenzhen. Finally, with the intervention of the police, the consumer claimed that he put them in himself. In October of the same year, Guo put the mice prepared in advance into Haidilao hot pot, and then demanded RMB 5 million on the grounds of food safety. Later, Guo was found guilty of extortion.
Extended information
Many stores in Haidilao installed cameras in private rooms:
Earlier, it was reported that cameras were installed in private rooms of many stores in Haidilao. Beijing Youth Daily reporter visited a number of stores in Chaoyang District of Haidilao, and did see a cloud desktop camera in the private room.
Later, the reporter visited some other brands of catering enterprises and found that it is not uncommon to install cameras in hotel rooms. Of the 8 restaurants visited, 3 private rooms have cameras. However, there are no relevant tips such as "monitoring inside" in some private rooms. The store that installed the camera also said that the installation was mainly to prevent guests from losing things and facilitate their retrieval.
Regarding the installation of cameras in private rooms, Haidilao has previously replied to the media that in order to ensure the safety of consumers' dining, each store will install monitoring equipment according to the characteristics of the store, including private rooms; At the same time, Haidilao pays attention to protecting customers' privacy. The company has relevant systems and processes for monitoring and management, and at the same time strengthens control through technical means to protect consumers' rights and interests.