The law of workplace psychology 1. Parkinson's law? A second-rate boss makes a third-rate subordinate an incompetent boss, and usually chooses a mediocre person as his assistant. Two assistants from top to bottom, and then find yourself two incompetent assistants. By analogy, a leadership system with bloated institutions, overstaffed people, wrangling with each other and low efficiency has been formed.
Revelation:
Workplace tutors are hard to find. From the perspective of career planning, following a better boss will also make your career development go up a storey still higher. As a newcomer to credit, if you can meet an excellent master, you will walk a lot less? Bypass? Get a lot of professional knowledge and business guidance from it, but if you don't meet it, you must learn to find it yourself. As a veteran of credit, you should learn to be an excellent boss and how to choose and employ people, so that subordinates will follow you.
Second, the barrel law? Learn from each other's strengths How much water a bucket can hold depends not on the longest board on the bucket wall, but on the shortest board on the bucket wall.
Revelation:
We live in society, and everyone depends on his own ability. For loan officers, different loan officers are good at different skills. Some people are good at communication, some are good at service, some are good at running peers, and some are good at telemarketing? And these skills are what you have in the workplace? Board of directors? But your development does not depend on what you are good at. Longboard? Is it up to you? Short board? So we should always pay attention to learn from each other's strengths and turn our shortcomings into advantages.
For loan officers, newcomers are not as experienced as old employees, and a lot of knowledge is lacking. If you don't know telemarketing, etiquette and display methods, accumulate them at work, consult experienced predecessors and study in your spare time to make up for your shortcomings; For the old credit employees, although your experience has accumulated to a certain extent, it does not mean that you have advantages in all aspects. Do you need to pay more attention to yourself? Short board? Try to overcome your complacency and try to change your shortcomings? Longboard? !
Third, Matthew effect? The poorer the poor, the richer the rich? Give him what he has, so that he can have more, and take away what he doesn't have. ? This sentence is well known? Matthew effect? .
Revelation:
? Matthew effect? Tell us a truth: whatever you do, you need to strengthen your own advantages and strive to form them? Snowball? In any case, you need to maintain at least one absolute advantage, otherwise you may be replaced by others.
For loan officers, you should find your own specialty and give full play to it. For example, if your telemarketing success rate is high and customer feedback is very positive, then you should constantly improve and strengthen your Excellence in telemarketing, so that you will have your own absolute advantage in the telemarketing field. No matter which company you go to, as long as you are in the telemarketing position, you can stand firm.
Fourth, the first cause effect? First impressions are very important. The impression people leave in the first communication forms and occupies a dominant position in each other's mind, which is the first cause effect.
Revelation:
Whether you meet a customer to talk about business or interview for a job, you should consider what kind of impression you need to leave on the other side, because it may bring great influence or benefits to your next job.
For loan officers, you may visit customers at any time, which requires you to keep your clothes clean and pay attention to your personal image at all times. When you meet a customer for the first time, you should behave appropriately and leave a good impression on the customer, so that the customer will be willing to discuss business with you further.
5. Peter principle? Promotion is the worst incentive. In various organizations, promotion is used as a means of reward. Therefore, it often happens that qualified people at a certain level are promoted to other positions but not qualified. This phenomenon is not uncommon. And everyone will be promoted from a position that they can do to a position that they can't do. No matter which grass-roots people, sooner or later, they will have the same experience.
Revelation:
On the road of career development, everyone is looking forward to promotion. However, instead of struggling in a position where you can't give full play to your advantages and abilities, you should find a comfortable position and give full play to your advantages.
For loan officers, it is normal for you to envy and expect others to be promoted and raised, but don't be jealous of others' high positions and high wages. Before your ability is enough to support your ambition, the best way is to do your own thing in a down-to-earth manner. Even if you barely reach your desired position, you are likely to be exhausted and miserable because of limited ability, excessive pressure and competitive incentives. It's better to do what you are good at.
6. Domino effect? Domino effect comes from domino game. The rule of this game is to connect the dominoes according to the size of the points. The difficulty is that once the dominoes fall, they will fall short.
Revelation:
Details determine success or failure. Loan officers should pay attention to details in loans to avoid appearing? A thousand miles of levee collapsed in an ant nest? In this case, maybe a little negligence of yours will bring huge losses to the credit institutions, and all your efforts will be in vain. Therefore, when facing risks, don't ignore local crises, which are often the beginning of overall collapse.
Seven, the flywheel effect? It is difficult to turn the stationary flywheel at first. First of all, you must make great efforts. Once the flywheel turns faster and faster and reaches a critical point, then you don't need to work hard. The flywheel will still rotate quickly and keep rotating.
Revelation:
Although there is a popular saying on the internet: everything is difficult at the beginning, difficult in the middle and difficult in the end. But in fact, sometimes you may find it difficult to do something, but if you stick to it, it will become easy after the critical point.
It is difficult for any industry to start. For loan officers, the first three months are the hardest, because you have neither customer resources nor professional knowledge, and you have to go out to run business and bear the pressure of performance. You are the easiest to give up at this time, but as long as you pass the critical point of three months, I believe everything will be fine! For old people with credit, 1 year is a hurdle, three years is a pit, and five years is a slope. But as long as you persist, you will break through the bottleneck of your career and find the most successful road!
Eight,? Hedgehog? Law? Reasonable distance creates harmonious interpersonal relationship. Two sleepy hedgehogs huddled together because of the cold, but because each of them had thorns, the other was uncomfortable, so they left a distance, but they were too cold to stand up, so they got together again. After many twists and turns, they finally found a suitable distance, which can get each other's temperature without being stabbed.
Revelation:
A reasonable distance creates a harmonious interpersonal relationship, and a cooperative relationship that is not too far away is most conducive to work. What is the distance between people? Degree? Words. Whether you get along with leaders or customers, you should be moderate, not too close or too far away. Only by maintaining a close cooperative relationship can you make the other person feel comfortable.
9. Washington's cooperation law? It is difficult for team members to form an effective joint force. One person perfunctory, two people shuffle each other, three people will never accomplish anything. The cooperation between people is not the simple sum of manpower, but much more complicated and subtle. When energy from different directions interact and push each other, you will get twice the result with half the effort. When they contradict each other, nothing can be done.
Revelation:
As the saying goes, one boy is a boy, two boys are half a boy, and three boys have no boys. ? In addition to personal performance, loan officers should also pay attention to the importance of teamwork and communication with other team members. Only by mutual trust, mutual understanding, win-win cooperation and making good use of the team's resource advantages and experience and skills can we bring extraordinary achievements to our own performance.
Whether you are a newcomer to the workplace or an old employee who has been in the workplace for many years, the above nine golden laws apply to you. I hope you can master these rules seriously and fall less in the workplace!
Sales, remember four top words is enough! 1. Advocacy and confidence. If a salesperson has enough knowledge of goods and accurate customer information, he can speak confidently in front of customers. If you are not confident, you are unconvincing. With self-confidence, the salesperson can make a clear and powerful ending at the end of the speech, thus giving the other party a clear message.
At this point, this language will make customers have some confidence in the goods you introduced.
Second, repeat what you have said to deepen your impression in the eyes of customers. What the salesperson said will not 100% remain in the other person's memory. And many times, even the emphasized part just passes through the other person's ear, leaving no trace of memory, which is difficult to do. Therefore, it's best to repeat the important content you want to emphasize and explain it from different angles. In this way, customers will believe and deepen their impression of what they are talking about.
Remember: you should express your key points to each other from different angles and in different ways.
Third, be honest with each other. Infecting customers can't convince all customers only by relying on the glib mouth and rich knowledge of sales staff.
? Too good at talking. ?
? Can this salesman be trusted?
? Although this condition is very good, will it be just like this at first?
Customers will have the above questions and anxieties. To eliminate anxiety and doubt, the most important thing is to be honest. Therefore, we must have confidence in the company, products, methods and ourselves. Attitude and language should show connotation, which will naturally infect each other.
Fourth, learn to be a good listener. In the sales process, try to urge customers to talk more and turn themselves into listeners. We must be psychologically prepared to make customers feel that they are choosing and buying according to their own wishes. This method is a clever sales method.
Hard selling and boasting will only make customers feel unhappy. You must have an attitude of listening carefully to the other party's opinions, and don't interrupt the other party's speech halfway.