Video screen

The reporter from the reception desk found the food delivery point photographed in the video, which is located near Ping 'anli, Xicheng District, Beijing. Affected by the epidemic, on the one hand, the amount of online purchases by citizens increased, on the other hand, some riders were unable to arrive at their posts because they were infected with COVID-19, which aggravated the distribution pressure. A rider here told the reporter at the reception desk about his work experience during this period.

"There are more and more orders recently, and it takes 1.5 hours to run a day"

Han Qingzhong, 34, is a native of Handan, Hebei Province, and has been engaged in the take-away industry in Beijing for 3 years. In the past two weeks, his work mode has changed a lot. He used three "no's" to describe it: endless orders, endless dinners, and endless reminders.

On the evening of 16, the grocery shopping site was full of items to be delivered.

On 16, the lowest outdoor temperature in Beijing reached MINUS 12℃. At 6: 31 in the morning, Han Qingzhong rode an electric car on the road. During this time, the inside and outside of the site were filled with packing bags of vegetables, and the delivery volume of Han Qingzhong surged. "Netizens are not exaggerating, and this is the reality. It is busiest at eleven in the morning and evening, catching up with the lunch and dinner peaks. " In the past, he was able to deliver 81 orders a day on average. Recently, he has to deliver more than 131 orders a day, and the weight of each order is also rising.

at 11 a.m., customers' reminder calls gradually increased.

customer: "master, can you hurry up? I have been waiting for a long time, and I am anxious to cook with vegetables. "

Han Qingzhong: "I'm really sorry. There are too many orders in hand now. I'm really sorry to deliver them to you as soon as possible."

Han Qingzhong told the reporter at the reception desk that the area where he is responsible for distribution is the old city, and most of the buildings are not equipped with elevators, and most of them are elderly people. Because of the epidemic, old people seldom go out to buy food, and their children place orders instead. Han Qingzhong often carries dozens of pounds of vegetables and daily necessities for delivery. In sub-zero weather, his clothes can't be too thick.

"It's inconvenient to move around if you wear too much clothes. The coldest thing is the half palm exposed outside, because you always have to look at the navigation on your mobile phone, and your fingers are numb with cold." The platform requires the rider to wear N95 masks. He can change three masks a day, and the breath he often breathes turns into a string of water droplets and pours out of the masks.

A rider's ankle was frozen in the cold wind in Beijing.

Han Qingzhong said that there are many people ordering vegetables, fruits and meat now, and the order that makes him a little headache is bottled water.

"Rice, flour and oil are all delivered. We will deliver whatever you need. Originally, the take-out box could hold 21 orders, and the most in these days can only take 7 or 8 orders. Each order is very heavy, and the upper limit of weight is 31 kilograms. Sometimes, the legs are weak when carrying the water building. "

In the face of bad windy weather and colleagues who fell ill one after another, Han Qingzhong insisted on delivering bills every day. "Run a single can earn more money. Then there are old people living around. It is inconvenient for them to go out to buy things. These dishes are necessities. When I see them, I think of my parents. It is a help. "

In front of the stop, a rider's electric car is full of items.

At lunch, Han Qingzhong often meets two people at the noodle restaurant on the roadside, and then delivers the bill quickly. "It is common to work an average of 15 hours a day and get off work at 12 o'clock in the evening. Colleagues have fallen, and I can't give up now, thinking about biting my teeth and coming over these days. "

the night before yesterday, it was already 1: 31 in the morning after Han Qingzhong delivered the last order in the cold wind. This order is vegetables and dried noodles. Unexpectedly, when it arrived, a boy was waiting for him at the door wearing a mask. "Thank you, little brother, for your hard work. Go home early." Han Qingzhong's heart was so hot that he fell asleep when he returned to the dormitory.

"It's not easy to be a delivery man and a courier now.

It's good to understand a little more."

Every day before going to work, Han Qingzhong uploads health information and antigen results to the system. The site also prepared enough epidemic prevention materials such as alcohol, masks and daily medication, as well as cold and warm items such as ginger syrup.

During this period, Han Qingzhong who worked overtime earned a little more than before. "I didn't earn thousands of dollars a day like the internet. It's hard money and it's not easy for everyone."

Han Qingzhong said that he was a courier before delivering take-out, and it was difficult to learn about the latest delivery. He often called his friends who delivered the delivery to cheer him up. "During this time, they are often sent to the latter half of the night. If you have something, just greet them. It's not easy to drift north and cheer each other up. Seeing that they still have a tricycle that can shelter from the wind and rain, I am envious. "

On the evening of p>16, a rider rode an electric car full of materials and set off with the help of his colleagues.

Compared with the severe cold encountered during delivery, Han Qingzhong was afraid of receiving complaints from customers during this time. "This time is different from peacetime. There are too many orders, and sometimes you can't get up quickly. Everyone is in a hurry, so are we. As long as we can place an order, we can deliver it, which may be a little late. It is good to understand a little more. "

at 12 o'clock in the evening, Han Qingzhong returned to the dormitory after delivering the last order in the cold wind, ready to cook some noodles for himself. He had not eaten for nearly 11 hours since his last meal. His biggest wish now is to insist on it again, and when his colleagues return to their posts after recovering from illness and the site operation returns to normal, they can go home early for the New Year. "What we are doing is the service industry. There are children in my hometown. I am suffering from nothing. Just do a good job of protection. I want my family to live well."

Han Qingzhong delivers goods

There are more than 31 riders at Han Qingzhong's station every day. A few days ago, some colleagues were infected with COVID-19 and could not get to work. Only eight riders delivered goods at the most difficult time in the station.

Wang Qingzhong, the stationmaster, once fell into anxiety in the face of all the materials on the ground. He applied for "cross-regional support" and transferred some colleagues from other districts to tide over the difficulties. "The company is recruiting part-time jobs, increasing special subsidies, and will also be exempted from overtime caused by the epidemic. No matter how difficult it is, we have to find a way to deliver the order."

Late at night, Wang Qingzhong coordinates the order in the site full of materials.

At present, in view of the lack of transportation capacity, Beijing has expanded the "white list" of takeaway brothers, and will encourage takeaway enterprises to increase the recruitment of riders by increasing the commission ratio, setting up incentives such as running tickets, and supplementing transportation capacity as soon as possible by coordinating the allocation of manpower in different regions and sharing work with catering enterprises.

A number of take-out platforms also indicated that they are continuously improving the regional riders' transport capacity reserve by recruiting new people, optimizing transport capacity scheduling and cross-regional transport capacity deployment.

It's not easy for everyone to take the risk of the epidemic and welcome the cold winter

Please give the delivery staff more tolerance and understanding

This article Source: CCTV News WeChat WeChat official account

Reporter of the reception desk &; Editor/Zhang Yanan