The details of Haidilao hot pot service are implemented in the whole process of customers eating hot pot, as follows:

1. Wipe the table with three kinds of towels: the first one is a blue wet towel, which is used to wipe off the residue on the table. At the same time, spray detergent and spread it all over the countertop; The second is a red wet towel, which is used to wipe off the detergent and oil stains on the table; The third is a white dry towel, which is used to dry the water drops on the countertop.

2. Enthusiasm and smiling face: When the diners enter Haidilao, the waiters greet them with smiling faces, just like welcoming long-lost friends. After sitting down, the process of serving diners is full of enthusiasm, very infectious, and will run to serve diners.

3. For the sake of customers, suggest the order quantity to diners by observing the number of diners, so as to avoid diners wasting money and food because they are not clear.

4. There are fruits and drinks while waiting, and services such as shoeshine and manicure are provided; When eating, there are glasses cloth and mobile phone covers.

Extended information:

The employees of Haidilao not only use their professional spirit to satisfy customers, but also sublimate to the point where customers are infected by their own happiness. Every employee here is infecting customers with his own happiness, so that every customer can experience psychological pleasure and satisfaction in the process of consumption.

in the era of experience economy, consumers' demand for scene-based and characteristic services of commercial banks is rising, and sub-branches should constantly explore measures to upgrade their services, so as to bring every customer a service experience that meets their individual needs.

Dazhong. com-Laishan Sub-branch of China Merchants Bank held the activity of "Learning from Haidilao Service".