, the concept of the front office department

The front office department is responsible for soliciting and reception of guests, sales of hotel rooms and catering and entertainment services such as products, communication and coordination of various departments of the hotel to provide a variety of comprehensive services for the guests of the guest service sector.

Two

, the composition of the Department of the Front Office

The Department of the Front Office usually consists of room reservations, lobby/concierge service

, reception,

Information

, the front cashier

, telephone switchboard, business center

,

Lobby Manager or

Lobby Assistant Manager

, etc.

The department is responsible for soliciting and receiving guests, selling guest rooms and food and beverage entertainment services products, communication and coordination of various departments to provide a variety of comprehensive services to guests. Lobby Assistant Manager and other

institutions, the main institutions are located in the most frequent guests to the hotel lobby lot

Three, the main job

The Department of the front office of the job is generally based on the organization to set up, generally what institutions have what positions, corresponding to what kind of job, each hotel set up some different, generally speaking, there are: department manager, Deputy Manager, Lobby Duty Manager or Lobby Assistant Manager, Concierge, Receptionist, etc.

Four

Function of the Department of the Front Office

1.

Promotion of rooms

2.

Provision of information

3.Coordination of services to the guest

4.

Timely

Accurate display of the status of the rooms

3.

4.

Timely

4.

Timely

4.

4.

4. p>and accurate indication of room status

5.

Establishing

and controlling guest accounts

6

. Create guest files

7.

Provide all types of front office services