So the nonconformity management program is prepared in the following order:
1) Purpose
2) Scope of application
3) Responsibilities
4) Trial of nonconformity
a) Classification of nonconformity (how many levels?). What kind of phenomenon is each level? For example: deviation from the key characteristics of the product can be classified as a class, while the surface scratches can be classified as a class of four)
b) Hearing procedures (inspectors reported - who heard - who approved - who is responsible for the disposal)
c) Disposal of the category (scrapping, rework, rework, release)
5) Nonconformity of the subsequent disposal of the product
a) Scrapping, by whom approved? Scrap how to place?
b) rework, pay attention to the inspection after rework;
c) rework, pay attention to the rework is still nonconforming products, so how to receive? Does it need to be signed by the customer?
d) release, what level can be released (for example: four categories, does not affect product performance, only affect the appearance)
By whom to release? What formalities are required for release?
e) special release, generally recognized by the customer's signature
6) non-conforming products placed in the area and identification