As a hotel sales, to tap customers, we need to do the following:

(1) Visit customers:

1. Call in advance to make an appointment.

2. Visit with a business card, ask new and old customers about the hotel, record the advantages and disadvantages of the hotel put forward by the guests, and ask the guests about their personal hobbies and tastes.

3. express gratitude to the units and individuals who have signed the agreement (and those who want to renew it) for their long-term support and love, and expect them to continue to come to the hotel for consumption; For new customers, understand their consumption needs and record their opinions, and follow up and pay a return visit regularly.

(2) Feedback:

1. Feedback the guest's comments on the room to the room manager.

2. feedback the guests' opinions on catering to the restaurant manager.

3. feedback the guest's opinions on hotel hygiene to the relevant department managers.

4. feedback the guests' opinions on hotel services to the relevant department managers.

5. according to the hotel's geographical location, consumption, etc., do the promotion of relevant holidays and anniversaries.