Problems and solutions of secretarial practice case analysis
The meeting between the boss and the guests has timed out.
Linda is the secretary of the general manager of Tang Long Investment (China) Company. According to the arrangement before leaving work yesterday afternoon, the general manager met with General Manager Liu of Hebei Company at 9:30- 10: 15 this morning. From 10: 30 to 1 1: 30, I had a talk with Li Jin, the general manager of Qingdao Ocean Company. 10 15, Mr. Li from Qingdao Ocean Company arrived as scheduled. Linda asked Mr. Li to wait in the reception room and came to the general manager's office in the name of adding water to the guests, hinting to the general manager that another guest had arrived. But the general manager didn't respond to Linda's hint at all, or from football to cars, he chatted with Mr. Liu in poverty for the first 500 years and the last 800 years, and seemed to have completely forgotten another appointment. 10: 40, seeing that Mr. Li in Qingdao was impatient, Linda had to come to the general manager's office again. She handed the general manager a piece of paper:
"General manager, lee has arrived. You have been over 30 minutes! "
"General manager, general manager li has arrived. How long will Mr. Li have to wait? "
"General manager, lee has arrived. Mr. Li has been waiting a little impatiently. How can I reply to others? "
D. "general manager, Mr. Li has arrived. You go to receive General Manager Li and I will receive General Manager Liu. "
E. "general manager, Mr. Li has arrived. How can I explain it to him? "
Please select 1 from the above five options and explain the reasons.
Theme b
The general manager is reading your "How long does Mr. Li have to wait?" After writing the note, he won't feel stressed or embarrassed because of you. He only needs to write "5 minutes" or "30 minutes" on your note, instead of answering questions like "what to do" or "how to reply to each other".
Call after receiving instructions.
Linda is the secretary of the general manager of Glacier Steel (China) Company. The national distributor conference will be held next week. This morning, Linda was receiving instructions from her boss about the preparations for the meeting when the outside phone on her desk rang. Linda had to say "I'm sorry" to her boss and then go back to her office to answer the phone. Turns out the phone was for her boss. What should Linda do in this case? There are five options:
A. Ask the other party what it is. If it is urgent, pass it on to the boss.
B, say that the boss is very busy now, and ask if the other party can find someone in the company first.
C. Ask the other person what it is as usual, and she will help convey it to the boss.
D, tell the other boss is discussing the work, and call him as soon as it is over.
E, say the boss is discussing the work now, and then pass it on to the boss.
Please select 1 from the above five options and explain the reasons.
Answer c
Even if the secretary is in the process of receiving instructions, if the outside phone rings (that is to say, it is from outside the company), the secretary should answer the phone at once, not to mention that the phone was originally called to the boss. Conveying the meaning of the other party to the boss will affect the boss's instructions, but it will have little impact. You can continue after conveying it, so you should ask the other party what it feels like to answer the phone at ordinary times, and she will help convey it to the boss.
The guests did not arrive on time.
Linda is the secretary of the public relations manager of Woods Hotel (Beijing) Company. This afternoon, my boss wants to talk about cooperation with Mr. Ma of Beijing Tianfu Catering Company. The plan is to start at 2: 30, but it's almost 3: 00. Mr. Ma, they haven't arrived yet. So the boss asked Linda to check with the other secretary. There are five options:
A: "Is General Ma out? Why haven't we seen him yet? "
"We have an appointment with General Manager Ma at 2: 30. He hasn't changed his plan, has he? "
C, "We are waiting for General Manager Ma. When will he arrive? "
D. "We haven't seen Manager Ma yet. When did he go out? "
E. "can you contact manager ma?" We can't contact him. "
Please select 1 from the above five options and explain the reasons.
Answer d,
"What's the matter with not coming yet?" This kind of direct question means blaming the other party. In fact, we should believe that the other person has a sense of time. So, if the other party is late, something must have happened on the way. So be considerate of each other. Therefore, it is not appropriate to ask the other party directly why it hasn't arrived yet. It is better to ask the other party indirectly.
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