"Keep the store image clean and tidy at all times and the comprehensive quality of the sales staff" is a magic weapon to facilitate the transaction. In order to standardize the store image and personnel management, this system is formulated. This system includes three parts: the responsibilities of each post, the management of storefront personnel and the business of storefront.

1. Responsibilities of each post

Manager: Responsible for the operation and management of the whole store, including the display of store items, store hygiene, store office equipment, store products and store personnel management.

store technician: responsible for after-sales service and store sales of products after store sales.

store sales staff: responsible for explaining products to customers and facilitating transactions.

The direct supervisors of technicians and salespeople are the store manager, so the related store technology and sales must obey the unified management and arrangement of the store manager.

second, Management of storefront personnel

2-1 professional quality of storefront personnel

love their jobs and dedication

be strict with themselves

be sincere with others

work actively

think creatively

keep learning

2-2 civilized norms of storefront personnel

dress neatly, be generous and wear badges;

the environment is elegant, clean and tidy, and neatly arranged;

language civilization, code of conduct and self-denial;

be honest with others, be willing to contribute and realize value.

2-3 appearance of store personnel

Hair: clean and free from peculiar smell, no bleaching and dyeing, no strange hairstyle

Face: clean and free from foreign objects.

Hands: clean, without too many ornaments. Female employees can only dye colorless or light nail polish if they dye nails.

Dress: the uniform clothing of the company must be worn, and it is required to be clean, flat, wrinkle-free, and there is no buckle.

Badge: it must be hung on the chest correctly.

Standing: the upper body should be stable, with hands on both sides. Don't carry your hands behind your back, hold your hands on your chest or insert them into your trouser pockets, and don't lean sideways.

sitting posture: sit upright and don't cross your legs.

III. Store opening

3-1 Procedures and requirements for store opening before and after closing

(1) All personnel must report to the company at 8: 31 in the morning, and the store managers will hold a morning meeting at 8: 31, mainly focusing on the work of the day ......

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