How do restaurants serve different types of customers?

In our daily interpersonal communication, we will meet people with various personalities, but we can choose which kind of people to contact and avoid talking with. However, we can't do this in catering service. We still have to smile at every customer with different personalities, so we will come into contact with all kinds of guests in catering service. In order to satisfy every guest, restaurant operators, managers and service personnel should adopt different service methods for these customers with different personalities. This is also one of the ways to improve the service quality of restaurants.

let's take consumers with four personalities as examples to see what we can do to deal with them.

1. Lively customers

This kind of customers are generally lively, talkative, optimistic, quick-witted and sociable, but their interests are changeable and extroverted. This type of customers like to talk very much, and often take the initiative to talk to the restaurant service staff and quickly become familiar with them and make friends, but this friendship is often changeable and unstable; When they hear that there are new dishes in restaurants, they will order a dish quickly, because they are often in a hurry when ordering, and they may soon change their minds and quit. When dishes are just served, they are always the first to pick them up and taste them, and they are commenting on a dish before it reaches their mouth. They like to try new things and try new things, but they soon get bored; Their imagination and association are extremely rich, and they are greatly influenced by the name, shape and utensils of dishes, but sometimes their attention is not enough and their expressions are exposed.

countermeasures: the waiter should take the initiative to talk with this kind of consumers if possible, but there should be no too much repetition to avoid boring them. At the same time, provide them with more information about new dishes, but let them make their own choices. When they ask to return the dishes, they should try their best to meet their needs.

2. Quiet customers

Different from lively customers, this type of customers are generally quiet, stable, restrained, rarely angry and taciturn; However, they are not flexible enough, they are not good at quickly diverting attention, they like quiet and familiar dining environment, they are not easy to be promoted by waiters on the spot, they like to study and compare all kinds of dishes carefully and make decisions slowly.

Countermeasures: Try to arrange this type of customers to sit in a remote place. When ordering service, try to provide them with some familiar dishes, and follow their wishes. Don't express the waiter's own suggestions too early, and grasp the "degree" of service.

3. Excited customers

Enthusiastic, cheerful, straightforward, energetic, impulsive, impatient and extroverted are the general personality characteristics of this type of customers. They order quickly and seldom think too much. They are easy to accept the opinions of waiters and like to taste new dishes. But it is easy to make careless mistakes and lose the things you carry with you.

countermeasures: when ordering service, try to recommend new dishes to this kind of customers, and take the initiative to promote them on the spot, but don't conflict with this kind of customers, and avoid them in case of conflict. When serving food, the checkout should be carried out as soon as possible, and remind them to take their belongings with them after the meal.

4. Sensitive customers

are taciturn, unsociable, difficult to adapt to new environment and new things, lacking in vitality, unstable mood, sensitive and suspicious when things happen, cautious in words and deeds, complicated in heart and less exposed.

Coping methods: Like quiet customers, this type of customers should try to arrange a secluded place when taking a seat. When there is a temporary need to adjust their seats, they must explain the reasons to customers so as not to cause their speculation and dissatisfaction. When serving, we should respect customers, speak clearly, and talk to them properly. When they need services, they should be warm to each other.