Jiaxing Sunshine Hotel Housekeeping Department waiter

[Internship unit introduction]

Jiaxing Sunshine Hotel adheres to the ? Customer first, staff first? The purpose of the hotel, and strive to achieve customer, the hotel, the staff of the three harmonization and their respective needs to maximize the satisfaction. Competition in the hotel industry is ultimately the competition of hotel talent, the hotel will strive to provide each employee with a harmonious, upward working atmosphere and related training, so that each employee to achieve their own development aspirations. Let all the guests satisfied? is the hotel has been pursuing the ideal goal, through effective management so that each employee can do their best in their positions to provide quality service for guests is the hotel's consistent hope and direction of efforts. Through the efforts of all the staff of the hotel, to realize ? Create greater value for customers and create greater benefits for the hotel?

[Internship]

In the hotel housekeeping department internship, before going on duty is to go through training. The main way of training is to learn how to make a qualified bed. We were trained by Ms. Li, the foreman of our department.

Each step in making the bed has its own requirements, and the whole process of making the bed includes flinging the sheet, setting the quilt and laying it flat, three lines together and setting the pillowcase, etc. This process must be completed within a limited period of three minutes. For me, who had never been in contact with guest room work before, the first step of dumping the sheets was very difficult. Generally, this step should be done in one go and make sure that the centerline of the sheet should coincide with the centerline of the whole bed. The next step is to give the sheet package corner, that is, the sheet uniformly wrapped into the high and low two mattresses, where the requirement is not to let the sheet and the mattress between the gap, otherwise the sheet can not keep flat. Then it is the beginning of the set of quilt, this step is very delicate, but also very skillful, the operation of the quilt and quilt cover the corner of the corresponding, and then force to the inward fling a few times, so that the quilt in the quilt cover evenly distributed. The whole process is completed after the quilt center line and bed, the sheet of the center line coincide, this is the process of bed spreading the so-called ? Three lines in one? Once this is done, the final step is to place the pillows into the pillowcases, keeping the full side toward the end of the bed, and noting that the opening of the pillowcase is either toward the wall or the window. In the hospitality industry, this is very deliberate.

After passing the training, I officially joined the housekeeping department. After a few days of work, I realized that the work of housekeeping attendants is not only the complexity of making beds. The first and foremost duty of a housekeeper is to clean the rooms. There is also a standard for cleaning the rooms. During the internship, I learned that the waiter should knock on the door to enter the guest room to carry out the service, and the first step after entering the door is to open the window, and then pick up the crumbs and pour them out, and then change the bedding, first of all, remove the quilt, bed sheet and pillowcase which have been used by the guests, and then change them in accordance with the order of making the beds one by one. After the end of all this began to clean the guest rooms, it should be noted that the hand of the wet cloth is generally used to wipe wooden furniture, dry cloth is used to wipe the metal and glass furniture, every corner of the guest rooms can not be sloppy health, the overall wiping order is circular. Throughout the process of various furniture, utensils to put in place, but also to check the room consumed daily necessities, and make up to the guest room items required to provide the number. As for the details of the place, such as the phone should be placed in the nightstand at both ends, on the note paper on the pen how to face and wipe the mirror should pay attention to double-check whether the mirror is clean, etc., in the whole cleaning process need to be treated carefully.

After sweeping to use a vacuum cleaner to liquidate the carpet, here but also let the vacuum cleaner suction mouth moved along the texture of the carpet, so that neither damage to the carpet and can clean the carpet. The last step is to make up for the items consumed in the room, and if there are lost items, they should be recorded and reported to the supervisor. During the internship period there was a guest lost a small square towel thing, when the guest returned to the guest room at the time of departure, the waiter to the guest to clarify the situation, and ultimately the guest's square towel was lost and found, and the waiter greatly praised. The duties of the room attendant also include that each employee should be familiar with a certain amount of safety knowledge, and that the attendant should know at least general 'fire fighting' knowledge. In addition, the waiter should also be familiar with the hotel and the place where the hotel is located, so as to provide guests with more unexpected services, so that guests are more satisfied.

[Rooms internship experience and summary]

After the internship in the hotel rooms department, I realize that the rooms department work content and responsibilities are complex and numerous. In addition, I learned that the room department foreman, supervisor and manager and other managers are basically from the grass-roots waiter step by step up, they are very understanding of the grass-roots employees, but also very enthusiastic, for example, our guest room department manager has been personally to us to do the demonstration of making beds. Moreover, whenever the hotel receives important guests, the rooms are usually cleaned by the supervisor or even the manager in person, and not a single defect is ever neglected. From this, we can see that attention to detail is a skill that every employee of the hotel cannot ignore.

Learning in the school has let me understand that the hotel industry is very important to the theory and details, but in the internship only to reflect the hotel attention to detail will be so fine that even the placement of items have rules. What I learned in the internship were the skills of a basic waiter, and I tried to combine them with my theoretical knowledge to be skillful in the process of work. In addition, I learned that in the process of management to deal with the relationship between the subordinates, and to do this, the most important thing is the need for pragmatic, a successful governor must be such a hair for the successful governor can put all the employees together, so that the completion of the management of the whole enterprise. Therefore, the future hotel needs management personnel, must be experienced, rather than a person with a high degree but no practical experience as a support theory. The hotel needs the waiter must also be very operational skills, extremely detail-oriented people.

In the work, of course, I just act as an ordinary waiter's role, but my service is by no means negligible. During the internship, I found that to be able to comfortably do a good job of a service, we must face up to our own service attitude, with an optimistic mindset to face each day's work, to take the initiative to complete their own work, rather than due to the size of the proportion of the workload to complain, because complaining is useless. I have also had mistakes in my work, and it was my colleagues who gave me encouragement again and again, making me more enthusiastic about my work. Mr. Milander once said that young people naturally need encouragement. Yes, it is this encouragement that makes me bravely face the difficulties in my work and make progress from time to time.

This internship has given me a new concept of society, a new understanding, when I walk in the streets of the city, crossing the multitude of people, I feel my own small, and this society is so complicated, boundless. After the internship in the hotel, when I face the world again, my ideas and concepts are so realistic, but my mind is not broad enough, I can only quietly go to see to feel to hammer. But I have been on the verge of graduation, and there is no campus as my shelter, I can only grope in the cruel society, and pay double efforts to win my life.

Ten years ago, the hotel is relatively few college students, some are only some college students. In recent years, various colleges and universities of tourism, hotel management undergraduates graduated from school one after another, a considerable portion of the hotel, there are doing sales, there are doing the front office, there are doing human resources, of course, catering, guest rooms, finance and other departments also have. But we college students should change in what aspects to adapt to the environment?

University students hotel internship summary 2000 words two

A school began to hear that the internship, after hearing the news did not have a special feeling, because at that time was interested in other things.

The morning of the 13th, the whole class gathered to visit Shengshi Hibiscus Hedong store to understand the general layout of the students interned in the west of the river to go to the west of the river, the east part of the river we formally enter the role of the staff in charge of personnel assigned to us a good position, we were led to uniforms to change on. The day is very cold, the uniform is very thin, my is the waiter's uniform, the first time to wear such clothes, the top style and summer vacation grandmother drew me the same style of clothes they wore at that time, so a little excited.

The person in charge of the restaurant briefly introduced that now eat, follow the flow of people to the first district, the hall is almost full of uniformed people, according to the regulations to bring their own lunch boxes, we are not familiar with the situation, the hotel has thoughtfully prepared a dozen oversized ceramic bowls, so that we can cope with a meal, and later learned that the first time we eat with a bowl for vegetables. The meal we ate is called staff meal, basically two meat, two veggies and one soup, of course, there was a sunny day, the staff meal each table plus a fruit platter. See a large portion of green vegetables happy, only at home to appear in the scene here actually appear, and a moment to be able to eat real, ha ha ha ha ha ha ha ha too much love.

The eleven-day internship is just like this, without any buffer. The most joyful time of the day was eating and leaving work. After my business proficiency was deployed to look after a separate box, in that box to see different people feast different guests, each table is a microcosm of society, a smile, a word, a move every detail can convey different information, so described as if I have the potential to do the secret service ah. Heard the guests of the day north and south of the sky pull, also heard the guests of the king and Li total small week small Zhang called each other, there are brothers like drinking each other into the down drunk unconscious, but also each other respectfully please on the top of the family and a beautiful meal, but also on the dinner table on the spot turned face.

A flower a world, a table a society.

Authorities are obsessed with the bystanders, God's cold-eyed view of the world, so it can be like watching fire. In a way, we are God, we can be like God in general, as a bystander, cold eyes to see through the nature of the meal, do not have to worry about accidentally cold feet someone, can be all the talk of all the people into the ear, although some of the words I would rather not hear? Too fake, said so fake words can still be calm and relaxed to eat the meal down, should say that the restaurant's food is really delicious or these people deep inner strength outside hiding not to show or is the cheek too thick to practice out? The little girl aside secretly admire.

That said, the customer is God, God said what is what, say you are right you are right, right is also right, wrong is also right, say you are wrong you are wrong, right is also wrong, wrong is also wrong. Wrap your head around it? Guests say you are very small chance of being right, say you are wrong you also when the right so children's shoes, you cup of tea, so no matter what the guests say you first when he is to give advice, especially when you do not understand the guests to speak. Well, I remember.

Guests have just entered the box to the guests to pour tea, refill the cup when you have to pay attention, in addition to the eye hard hand fast in addition to your character, if the guests quality is good, then congratulations ah, your character is not bad, and vice versa, their own push it. The deepest impression is a big red tweed black dress deep leather high-heeled heavy make-up woman, over the place to stay fragrant, late, sit in style, after the opening of the woman to renew the cup, I carried the teapot to her refill after she looked ahead, lips light teeth: the original pour out! I poured out the whole cup of tea and shabu shabu poured on to her, do not take, I put both hands in front of her: your tea! She still kept the perfect posture, change the cup! I took a clean teacup and poured tea on it and handed it to her, finally glanced at it and said, "Do you have a big cup? I want a big cup. I took a clean banquet with a large cup of water, pour the tea directly on her table, the woman did not say anything, because to concentrate on listening to the man next to joke. In fact, there are white wine cups red wine cups and juice cups in the cabinet, as long as she is willing, I do not mind her experiencing the same tea in different cups on the taste of what subtle differences.

The restaurant has a dish, stone pot stinky salmon, that really stinks, stinky tofu can only be counted with it compared to the floating cloud, but it is very signature, the guests of the small box basically will point this way. Every day before the station from the kitchen far away from the smell of heavy stench, really on the food when the smell of smoked to death you are not exaggerated, because it is a stone pot, so the end to the door of the box fish body oil is still in the splash splash jumping from the door to hand on the table, so a few seconds of effort clothes are already full of stench, the sad thing is that the clothes have to wear every day, but also basically every day, people point this dish.

The decoration of the restaurant belongs to the antique type, count up should be able to say ten years old store it, a few big renovation and expansion into the present pattern, the hotel to renovate the photos before the old enlarged hanging in the corridor on the box, both decorative and publicity, but also let people feel not tacky set of cultural heritage, the guests pass by every time as long as it is not very catch up with the eyes will be opened on. I am these photos all the way to look at one past, in addition to gossip found that each one is not close to paste well, there are bubbles, the light hit up to look particularly twisted, remembered to look at the exchange of space there is an issue of wallpaper pasted on the whole wall, paste a lot of bubbles, the designer said that there is a tip, take a needle to tie a hole to put the gas out. Just met the floor supervisor over to talk to us, I told him this, look at the situation later seems to say and did not say no difference, floating through ~ ~

This store can bring their own liquor, most of the band or wine and other Hunan local wine, once saw the guests with two bottles of Tianzhilan special cordial, hey Jiangsu haha! Hunan people seem to like drinking red wine, a little more sophisticated red and white with. At first I will not open the red wine, a moment did not think of this, the evening guests with red wine, I was naturally beside the onlookers, guests talk I listen to them talk, did not think it was wrong, on the food, the guests head twisted toward me: waiter, open the red wine! I opened the wine box, looking at the perfect fit of the bottle cork, want to play up a reverse thinking problem, Xiaoming's mom's birthday, Xiaoming's dad took out a bottle of champagne to celebrate, mom said no corkscrew how to drink champagne? Xiaoming thought about it and said to push the cork into the bottle, so the family happily celebrated Xiaoming's mom's birthday. The family celebrated his mom's birthday happily. At that time, I thought it would be better for me to put the cork in the bottle, even though it wasn't champagne. At that moment, an old employee came to my box and opened the bottle for me, only to see my wrist twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting and twisting, twisting out. After work, I remotely asked my dad for help, and he said so and so. The next day, the guests brought red wine, and I opened the bottle according to my dad's advice. The power of family and friends is infinite, hooray!

Day by day, from the second day of the internship into the countdown, nineteen eighty-seven six five four three two a finger counting that beautiful. The last two days for some reason I was dropped to the first area of the hall, the hall has fifteen tables, most of them are full moon feast birthday banquet, there will generally be the master of ceremonies, so the first area of the audio amplifier is more full, stand before you can put their own music, as long as it is not too explosive on the line, I took the CD package out over again, did not see Han Xue's song also did not see the song of the Mayday that day, it happens to be that no one booked a banquet, it is very free, stand when I asked the waiter next to the like to listen to what songs When I was standing next to the waitress, I asked her what songs she liked to listen to, and I could carve them for you. The two young girls giggled and discussed half a day to tell me their songs, the two tastes are completely different, A biased soothing, B biased explosive, so the disc engraved after the official release of the time to put A's song, A enjoy the hall around with the humming, B put on an expression of dying, put into a powerful song when the two just tuned up a, this is the latter part of the story. That night I find their songs, at the end of a few songs added Han Xue May Day, this is a must, counting benefits, hahaha. The next day to bring over, the two excited, a strong ask how to carve. Because A and B tastes are completely different, so when you play the song, there are other people ask what song this is now, if A's, A is very proud to say who who's what song, inadvertently glanced at the B, B it is ignored. I look at the side of the child feel particularly happy, their songs I do not like, concentrate on waiting for my old Han's voice floating. May see the effect is good plus free, one after another to help carve two discs, good in their requirements are not high, I am Baidu under the MP3 carved into a CD, sweat! Of course, each disk has Han Xue's song, it is said to be put into the "snow" and "remember" when the welcome to the Department of people also follow and. Aha, where's our old Han? I'm so proud and excited.

The last day with a camera to go, after dinner began to take pictures to remember, the camera belongs to the part-time camera, coupled with cloudy days, so as for the final effect there is no worthwhile douche value I do not have to say that we all know.

Writing here to recall the days of the internship, I realized that the time actually flew by, how did I not feel it at the time. Every day there are two general meeting, all the staff gathered together, first of all, the manager said everyone good, the staff said together, good, very good, Shengshi Hibiscus unlimited good, clean and tidy, warm and fast, dedicated, touched the customer, immediately do it, at any time, any place, diligent and confident, brave expression. Such a long string of answers for the first time really thundered me, I habitually want to answer the teacher good, the old staff has been chanting the same good very good Shengshi Hibiscus unlimited good, suddenly I was thunder outside the scorched tender. Later, I learned that the store also has a song, only remember the chorus, forward forward forward our team is unstoppable, hear will always be linked to the national anthem, so those days sing the most is the national anthem and their store song. Middle school and high school singing the national anthem combined are not more than those days, so ah thanks to that restaurant, inadvertently gave us patriotic education.

During the period I stirred up trouble to the class teacher school to bring negative impact, here sincerely apologize, thank the teacher and the manager of the guidance and education. This is my first time to enter the community, a lot of thoughts, the day of the internship summary of the General Assembly to the leadership of teachers and students reported a lot, and will not repeat here. Thank you for the school leadership teachers and stores to give us the opportunity to provide this internship, thanks again!