How does the store manager manage the restaurant well:
1. Check
The first thing to do when entering the store every morning is to check. Check the points that may be moved every day, such as inventory, hygiene, POP placement, leaflets and so on. In this way, we can ensure that the supply in the store is sufficient, the product instructions are accurate, the experience is smoother, and the environment is clean and bright. Be prepared for trouble by inspection.
2. Motivation
Motivation is a must-do item every day. According to the overall state of employees in the morning, give corresponding incentives. Give encouragement from time to time according to personal mental state. Give hope and encouragement to the in-store operation data of the previous day. Delegate subordinates appropriately for some executive work. Motivation is not verbal praise or blueprint planning, but integration into the work. An encouraging look, a trusting smile and a guaranteed authorization are all incentives.
This ensures that employees' mental state is positive, thus infecting colleagues and customers. If you want to manage your customers well, you must first manage your employees well. Prepare for the weary in well-being with encouragement.
3. Service
In a strict sense, the store manager is not a leader, but a servant of employees, giving them support. The most important duty of the store manager is to give resources and technical support to his subordinates. Let subordinates devote themselves to their work. Restaurants, such as battlefields, are the biggest worries of soldiers in wartime, and the worries of restaurants are the guarantee of resources such as food and policies and the support of technical skills.
4. Observation
Observation is a skill that the store manager must master. Good observation can help the store manager stand at a new height to overview and think about problems. By observing, the store manager can get the immediate status of his subordinates, the overall reaction of customers after entering the store, and whether the problem that has not been settled is * * * or personality, and make timely adjustments based on the observation results. Observation is immediate, which can prevent the spread of existing problems and immediate problems. Prepare for illness by observing.
5. communication?
A survey shows that managers spend 71% of their time on communication, such as meeting, negotiation, making reports, discussing problems, and explaining their work, and 71% of the problems are caused by poor communication. Only by reaching a * * * understanding between the boss and the subordinates can they move in the opposite direction, and what the subordinates make is exactly what the boss wants.
the manager's fundamental responsibility:
(1) the responsibility to achieve the results: whether the manager is an operator or a business person, it is necessary to take the primary responsibility for the results in the store.
(2) management responsibilities: regarding the "people", "things", "money" and "information" in the store, the store manager must fully manage and fulfill the company's regulations in detail.
(3) Responsibility of commanding commander: The store manager should give full play to the best talents of coaching and commanding his subordinates. Only with correct and proper guidance can subordinates give full play to their talents.
(4) Responsibility to deal with questions: It is necessary for the store manager to consider and deal with questions about grades or work.
(5) Duty of judgment: Within the scope of authority, the store manager should make a correct judgment on the affairs. This has a lot to do with the emotional disparity of subordinates' obedience.
Management department:
1. Make them understand the company's policies, principles, directions, and what the staff are expected to do.
2. Assign everyone's work content and specifications.
3. Give everyone a working policy, to what extent and level.
4. Stimulate working motivation.
5. instruct, coach, make suggestions and advise.
6. Provide information about work, such as peer competition and food information.
7. Simplify and evaluate the work.
8. Counseling in common sense and technology.
9. Pay attention to interpersonal relationships among subordinates, strengthen team spirit, adopt good opinions and proposals, and strengthen communication.
11, assist in dealing with the questions encountered by subordinates.
11. Take the lead in setting an example and leading the team.