Dear patients, family members and friends:

In order to ensure the health and safety of you and your family members, our hospital has adjusted the relevant arrangements for coming to the hospital in real time according to the requirements of epidemic prevention and control. Please read the following contents before coming to the hospital and make corresponding preparations for a smooth visit.

Instructions for coming to the hospital

Before entering the hospital, at the epidemic prevention and control checkpoint at the entrance of the hospital, please ask all personnel to take the initiative to scan the place code, show the health code, the double green code of the trip code and the negative nucleic acid certificate within 24 hours, and cooperate with the temperature detection and related registration. After entering the hospital, all personnel must wear masks all the time. For those who come from middle-high risk areas or have close contact with patients from middle-high risk areas recently, please truthfully and objectively state their medical history and activity track, cooperate with the flow adjustment work and obey the arrangement of the staff.

Pre-inspection and triage

1. Upon arrival at the pre-inspection and triage office, please ask all personnel to scan the place code, actively cooperate with the staff to measure their body temperature, show their health code, travel code and negative proof of nucleic acid within 24 hours, inquire in detail and register their epidemiological history, and get a temperature list. 2. For critically ill patients who need emergency treatment or hospitalization, please go to the emergency department, and the hospital will implement the "green channel" policy.

outpatient service

1. The outpatient service building is a one-way street, with the southeast gate of the outpatient service building as the entrance and the east gate of the outpatient service building as the exit. Please follow the guidance or volunteers' guidance for orderly medical treatment after entering the outpatient service building.

2. The hospital implements non-emergency comprehensive appointment diagnosis and treatment, and sees a doctor by time. Outpatient appointment registration can be made by telephone appointment, WeChat appointment, online appointment, on-site appointment, inter-clinic appointment and post-discharge appointment. Please go to the hospital according to the appointment time, and see the doctor at the wrong peak to reduce the stay in the hospital.

3. For special groups such as the elderly who can't use intelligent services, if they have difficulties in making an appointment and seeing a doctor, they can make telephone consultation or seek the help of a doctor on the spot.

4. Please show your temperature list when visiting the clinic, strictly abide by the principle of "one person, one patient, one consultation room", and patients will enter the consultation room in an orderly manner according to the call sign. In the process of waiting in line, please consciously keep a safe distance of more than 1 meters from others, and do not gather or talk.

5. Only one escort is needed for special patients who come to the hospital, and multiple escorts are declined during the epidemic.

6. Take personal protection at places where people are easy to gather, such as registration window, payment window, self-service machine use, waiting outside the clinic, taking medicine, etc. Please keep a safe distance of "one meter".

Tips: Outpatients should provide proof of negative nucleic acid within 24 hours. Outpatient hemodialysis patients will be treated by appointment. The fever clinic in our hospital temporarily stopped. If you have acute fever of unknown cause or can't rule out patients in COVID-19, please go to the corresponding medical institution for treatment.

online consultation

the internet hospital of the first affiliated hospital of Henan university arranges more than 151 online consultation doctors every day to receive face-to-face video consultation from patients and their families, and at the same time, they can also receive graphic consultation initiated in the form of words and pictures.

1. Registration time:

On the day of attending the clinic or make an appointment to register in advance

2. Registration method:

1. Internet hospital computer terminal

2. Internet hospital applet terminal

① WeChat WeChat official account searches for "Online consultation in the First Affiliated Hospital of Henan University" and clicks "Online consultation" to jump directly to the applet; Or, you can directly access the small program by searching for the small program "Online consultation in the First Affiliated Hospital of Henan University" on WeChat.

② directly scan the QR code:

III. Registration fee:

At present, all online doctors are free of registration fee

IV. Online video consultation time:

8: 11 am-12: 11 pm: 14: 11-17: 11 pm

Graphic consultation is available 24 hours a day.

2. During video consultation, you can check the record of not seeing a doctor in the personal center and cancel the appointment.

Precautions for hospitalized patients and their caregivers

1. All patients/caregivers who seek medical treatment for hospitalization or invasive operation must have a negative nucleic acid certificate within 24 hours.

2. Patients who make an appointment for hospitalization can go to the nucleic acid detection point in our hospital for nucleic acid detection if there is no negative proof of nucleic acid within 24 hours, and can be hospitalized only after the nucleic acid results are issued.

3. All patients who are hospitalized in the emergency department shall go to the emergency department to issue a hospitalization certificate. If there is no negative proof of nucleic acid within 24 hours, the patient and his escort will be tested for Covid-19 antigen in the emergency department, and the antigen result is negative before they can be hospitalized.

4. All newly admitted patients and their caregivers are closed in the transitional ward, and can only be transferred to the general ward for treatment after three times of nucleic acid tests for three days are negative.

5. Hospitalized patients don't need to be accompanied, and patients who really need to be accompanied should be fixed with accompanying personnel; In order to avoid cross-infection in hospital, all hospitalized patients and caregivers should be tested for nucleic acid every day. During hospitalization, patients and caregivers must wear masks in a standardized way, and prepare enough daily necessities in advance. Patients and caregivers are not allowed to enter and leave the ward at will, and they are not allowed to chat or walk around the ward. The ward is managed in a closed loop.

6. In order to reduce the external risks caused by visits, the hospital stops all visits and advocates using telephone, video and other ways to greet and express condolences.

Tips: After admission, hospitalized patients and their escorts need to fill in the Commitment Letter on Epidemic Prevention and Control in COVID-19, the First Affiliated Hospital of Henan University. Those who deliberately conceal their travel history, refuse to cooperate with the site code, wear masks irregularly, have no escort certificate, and have no 24-hour negative nucleic acid certificate will be held accountable and bear corresponding legal responsibilities!

the prevention and control of epidemic situation is no small matter, and the responsibility for safety depends on everyone. Please strictly abide by the above management requirements and do a good job of personal protection. Thank you for your understanding and support!