The fourth quarter of the work is over, and the work of the year is also letting is about to enter the end, here, have you summarized the past work well? The following is the "2019 hotel fourth quarter work summary", which is only for reference, welcome to read.

2019 hotel fourth quarter work summary (a)

Recalling this past fourth quarter, under the correct leadership of the general manager and strong support, with the help of colleagues in all departments of the hotel, to seriously complete the work of the hotel handed over to the strict fulfillment of their job responsibilities, on the occasion of the resignation of the old year and welcome the new year, will be the fourth quarter of the work summarized as follows:

One, Set up a safety inspection team to improve the overall image of the hotel

In order to further enhance the overall image of the hotel and the quality of service, under the leadership of the general manager, we set up a safety inspection team, we have improved the hotel's inspection methods to humanize the means of checking to continuously improve the quality of service of the hotel's departments, the implementation of the system of daily, weekly and monthly inspection, to enhance the level of monitoring and monitoring efforts. We implement the daily, weekly and monthly inspection system to improve the level and intensity of inspection. In order to ensure the quality and stability of the hotel's service quality, the safety inspection team of the hotel's various departments and staff work to standardize, so that all staff can be consistent in their thinking to ensure that the work can be implemented in place, fully embodies the "strict, detailed, practical" style of work. To the survival and development of enterprises as the fundamental premise, closely around the interests of the company, adhere to the little by little, penetrate into every detail of the work, will usually seem to be a large number of trivial, inconspicuous small things as far as possible to do a good job, to fulfill our basic duties, sound service projects, standardize the operating procedures, focus on the details of the service, and strengthen the implementation of the training, supervision, and vigorously promote the management of the various departments!

Second, the maintenance of internal and external links to promote cooperation and development of the hotel

1, the maintenance and development of external relations

In the work of the work, I have always maintained a good relationship with the outside world, in addition to maintaining contact with the relevant government departments, and also with other sister hotels to establish good communication exchanges. Timely understanding of market information and policy development direction, but also to learn the success of other hotels, learn their management approach and business strategy, choose the best, take the essence. In the active maintenance of the original fixed source of cooperation at the same time, but also the establishment of the development of the hotel's customers, for the hotel's business to contribute to their own strength.

2, coordination and promotion of internal cooperation

In the day-to-day handling of things, give full play to the function of coordination, lubricate the relationship between departments, patiently assist in solving the difficulties of the department, and promote the coordination of the work of all departments and the hotel as a whole. Efforts to create a working atmosphere of solidarity and cooperation, driven by the interests of all departments to the hotel as a starting point, concerted efforts, scientific management, so that the hotel and the work of all departments more smoothly.

3, pay attention to large reception activities

In the hotel has a large meeting or reception activities, I am very important to pay attention to, personally received, and with the other party responsible for the person in charge of the hotel and the person in charge of the active communication, understanding of the process, pay attention to its problems, and supervision of the timely improvement until the large-scale hospitality activities a complete success.

Three, after work to study seriously, cultivate personal management

The use of time to study hotel management books, combined with the hotel operation, management, service and other practical situations, to keep abreast of the times, improve the quality of the concept of change. The key to the hotel's management services is the human subjective initiative, is the state of mind, is the hotel's loyalty and dedication, is the management and service connotation of the true meaning of the understanding and its use, inspire and guide us to broaden their horizons, learning and enterprising, unity and cooperation. In the process of completing the hotel's business targets, management objectives and reception tasks to realize their own value, and feel the joy of life.

Four, make plans to actively prepare for the five-star reassessment

The hotel will usher in the five-star reassessment. According to the new standards of five-star reassessment, I seriously check and compare, combined with the hotel's current facilities and equipment and service quality, to meet the reassessment work plan.

1, find the problem, solve the problem

In the daily work, I will pay more attention to the supervision and management, timely discovery of the hotel's current work problems, summarize, and at the same time, put forward effective policies to guide the departments to standardize the management, in order to comply with the standards of the reassessment. Strictly follow the high-star hotel service standard operation and management, and actively learn from the international advanced management experience, and continue to innovate to seek differentiation of the road of operation, while strengthening the management efforts to improve the function of the hotel equipment, and strive to improve the hotel grass-roots staff awareness of customer service.

2, the management of profit, service excellence

The hotel by paying close attention to management, digging deep potential, cost savings, reasonable employment, etc., in the labor cost, energy costs, material consumption, procurement and management of the warehouse, etc., to advocate savings, from strict control. The hotel through the introduction of brand management, strengthen the "Employee Handbook" on the "instrument, smile, greetings," and other training, strengthen the management of the site supervision and quality inspection, and gradually improve the front desk hospitality department and the image of the post, and constantly improve the quality of service standards of the staff.

3, mobilize all staff, establish a sense of responsibility

Mobilize all staff of the hotel to make concerted efforts to **** with the five-star reassessment work. Create a home away from home atmosphere, establish a sense of responsibility of the staff to the hotel's interests and honor above all as their own responsibility, each employee is required to firmly establish a sense of work is no small matter, one should be careful, meticulous, and the second to start from the smallest thing. At all times and in all places, we must be serious, meticulous, careful with our words and actions, **** with the same in order to successfully pass the five-star reassessment and efforts.

In the new fourth quarter, I will be strictly in accordance with the guidelines of the leadership of the hotel instructions, based on good daily work, keep pace with the development of the times and the company's pace, and strive to learn a variety of professional knowledge to improve professional skills, improve professionalism. To the hotel's big-picture view, strengthen the initiative to learn, innovative ideas and methods, digging deep potential ability. I firmly believe that the hotel will move forward in the direction of higher and better development.

2019 hotel fourth quarter work summary (two)

Time like a shuttle, turn of the year xx shareholding operation has gone through four quarters, looking back at the past quarter, catering department in the hotel and the company under the correct guidance of the leadership of the hotel and the company, in the hotel brother departments of the close cooperation of the department of all cadres and staff of the strong support and efforts, bold operation, innovation, forge ahead, overfulfilled the company And the hotel developed various business tasks pointers for the realization of the company and the hotel leadership "development of food and beverage" this strategic goal has laid a good foundation. The following catering department on the fourth quarter of the main work summarized, reported as follows:

A, the fourth quarter of the operating situation

four quarters, the department **** to achieve operating income of 1929499.2 yuan, to complete the quarterly task pointers of 122.51%, compared with the same period last year, 1739053 yuan, increased 190445.8 yuan, up 11%, the rate of increase of 11%. Yuan, an increase of 11%, to achieve a profit of $289,960.11, to complete the quarterly profit pointer of 147.34%, compared with the same period last year $263,774.26 (an average of $87,924.75 per month), the profit increased by 26,185.85, a growth rate of 9.9%.

In the fourth quarter, the department **** reception of wedding and birthday banquets 103 trips 1314 tables, amounting to 456,177 yuan, the reception standard average of 347 yuan / table, compared with the same period last year, 304 yuan / table increased by 43 yuan / table, the bulk of the table received 16,258 people, the attendance rate of 51.6%, the private room **** reception of 14,560 people, the private room rental of 1365 times, the rental rate of 57.1%. The rental rate was 57.1%.

Second, the main work and practices

The fourth quarter of 2019 is not only a quarter of the Food and Beverage Department to continue to rise in the good business situation in 2019, but also a quarter for the hotel to participate in the City Tourist Hotel Service Skills Competition as a wedge to enhance the brand of food and beverage and the market share, and it is also a quarter for the Food and Beverage Department to realize the company and the hotel "development of food and beverage". Hotel "development of catering" this strategic goal to lay a good foundation for a quarter, the department summarized the results of the first half of the year at the same time, to identify the problems and weaknesses, and combined with the actual department, began to carry out the following five aspects of the work:

First, innovative management, highlighting "

Revenue generation, profitability is an enterprise never change the theme, in order to improve the department's ability to generate revenue, the department according to the overall annual work arrangements, made the following aspects of work:

① In order to further enhance the popularity of the department and the popularity of HuaiDa catering, the department of the store celebration as a wedge opportunity, in-depth implementation of the store's activities. Wedge opportunity, in-depth implementation of the store celebration of the special guest promotional activities related to the work of the promotional period, the department **** sales of more than 5,000 copies of special dishes, amounting to more than 80,000 yuan, the consumer's unanimous praise.

② In order to strengthen the external influence and the publicity effect of the feast, the department synthesized the success of the previous years of the winter feast menu arrangement, the department formulated and introduced the winter feast menu, the fourth quarter, the department *** reception of all kinds of large and small banquets 103 1314 tables, amounting to 456,177 yuan, an average of 347 yuan / table.

③ In order to enhance the hotel's visibility and brand effect in VIP customers, to seize a larger and more upscale consumer sources, to fully demonstrate and reflect the hotel's large-scale banquets hosting effect and organizational capacity, the department successfully received by the hotel hosted by the more than 300 people Christmas buffet and the xxx city signing ceremony buffet, with the help of the department's reception of the buffet's success, the department of the xxx city's head of a number of valuable advice. With the successful experience of receiving buffet, the department put forward a number of valuable suggestions to the person in charge of XXX City, and received one to one praise from the organizers.

④ In order to further publicize the hotel's brand, tap the promotional awareness and potential of all staff, consolidate and seize a larger market share, the Food and Beverage Department, in a better business situation, the workload of the situation, to overcome the difficulties, with the hotel to do a good job in the marketing of Christmas tickets. During the period, the department *** sales of Christmas tickets 64, amounting to 19,072 yuan, while in this Christmas ticket sales also emerged such as ...... and a number of promotional competence.

⑤ In order to strengthen the innovation consciousness of the kitchen department, to ensure that the food and beverage products in the color varieties to do always new, to achieve the purpose of new dishes to retain and stabilize the old customers, three months the department **** launched a new dish more than 100 dishes, and emerged a number of new dishes such as ...... and other new dishes developed by a group of experts;

The second is to change the concept of "quality building", to strengthen the "quality building", and to improve the quality of the work of the department, the department of the "quality building". In the fourth quarter, in order to realize the company and the hotel leadership at the beginning of the year, "the development of food and beverage" this strategic goal, and continue to maintain the first half of the good development of food and beverage situation, the department in the "quality of construction" on the start of the following six aspects of the work:

① for the successful completion of the City Tourism Bureau organized by the Hotel Service Skills Competition, the department according to the overall work arrangements, as early as in October, began to draw up and implement the "Food and Beverage Department to participate in the City Skills Competition staff to implement the schedule", in the hotel leadership and the department's high degree of concern, in the participation of personnel *** with the efforts of the Department of Food and Beverage in the Skills Competition, won the first prize of the Chinese countertop design, Chinese cuisine Banquet table third prize, for the hotel, for the department to win the honor.

② department according to the first half of the actual business situation is good, in order to maintain the momentum of this good business, and the introduction of innovation and quality raw materials in the production of dishes to get further enhancement and information understanding, in charge of the leadership of the leadership of the XX vice president of the leadership of the organization of some of the backbone of the kitchen went to the XX, XX, XX, and so on, raw materials, market taste of social restaurants to conduct a comprehensive investigation, not only to open up the chef's vision, but also the introduction of The chef's vision, but also the introduction of ...... and a number of other special dishes and high-quality raw materials, by the majority of customers praise.

③ In order to further improve the back of the kitchen cooking level, strengthen the cooking skills of the kitchen department of the exchange, and gradually improve the overall technical level of the chef team cutting, matching, loading, and constantly strengthen the back of the kitchen quality awareness, the department on December 29th in the back of the kitchen held a skills competition, through the skills of the competition, **** launched a new dish more than 30, not only stimulate the chef's sense of innovation, but also find the weak links in the kitchen department. Kitchen Department of the existence of weak links, for the fourth quarter of the back of the kitchen work to a new level to lay a good foundation.

④ In order to standardize the kitchen items placed and quantitative management, reduce the tableware breakage rate, improve work efficiency, combined with the actual daily work of the kitchen, the department in December formulated and implemented the "catering kitchen tableware, items standardized tableware and daily management of the Interim Measures", at the same time, in order to unify the kitchen dishes, to enhance the effect of the surface, enhance the image of the hotel catering, according to the needs of the operation, the Department of the kitchen department Part of the utensils for a purchase work;

⑤ To further improve the quality of reception of large banquets, to understand the overall taste and development trend of the large banquets market, the establishment of a complete set of large banquets to receive the guest history file, in charge of the leadership under the guidance of the vice president of the xx, the formulation and implementation of the "large banquets dish quality tracking table", to gradually improve the level of reception of the large banquets and to identify large banquets to find the problems in the service to provide a good basis for the reception. The basis.

2019 Hotel Fourth Quarter Summary (3)

Looking back at the past fourth quarter, the hotel is expected to achieve quarterly sales revenue of more than xx million yuan, an increase of x% over the same period of the last quarter, of which the catering revenue accounted for x% of the total revenue, the room sales revenue accounted for x%, and the room operating income increased by x% over the same period of the last quarter.

First, the management service is people-oriented

People, is the core of the work, and the hotel service industry, the importance of people is higher than other factors. Hotel operations require excellent managers and high-quality staff. For the characteristics of each department, the division of labor within the department is different, the hotel has repeatedly organized staff training practice. Focusing on the staff to demonstrate the learning of new service skills, the collection of management to exchange flexible and applicable management experience, and actively write down the feedback and insights. A larger range of management concepts, led by the management to reverse the old thinking and implementation; a smaller range of skills and techniques, taught by the managers, and selected to learn fast staff to lead other employees to practice.

Such as, how to strengthen the management in the hotel's growth process of self-improvement, in the daily to find a breakthrough, in the stage of hidden problems to extinguish the problem; the kitchen cut with the quantitative personal skills sharing, the front hall table decorative contrast, in the face of the guests to answer the skills exercise, the guest room floor cleaning order. And every quarter, the hotel will elect the "Star of Wuyue", rewarding those employees who are passionate about service, skillful and innovative, and praising those employees who have made obvious progress, active learning and good morale. The form of transmission has the form of leadership, the form of regular meetings, staff exchanges and so on. Through the above series of activities, so that the staff in the consciousness of a taut upward string, so that the management recognizes the space for progress. The hotel's overall staff quality enhancement has a benign inertia to promote.

Two, safety production to diligence-based

Safety, is the production of continuous protection, is one of the most basic elements of the hotel business, the hotel in the fourth quarter of the degree did not occur any safety incidents. No production safety guarantee, any achievements and honors are not solid. Employees should first be trained in production safety, to avoid dangerous behavior in the daily work process, once found immediately stop, and then actively participate in a variety of fire safety training, master the "three understand", "three will", "three tips", etc., and participate in the hotel's operation in the fourth quarter without any safety incidents. We also participate in fire drills organized by the hotel. For the hotel's basic operating equipment, routine maintenance and inspection is the most effective way to eliminate production safety hazards, once the departments found that the problem is actively reported to the equipment security department, so as to have to deal with, have registered.

At the same time, the equipment security department should undertake to verify the reliability of the fire appliances, the reasonableness of the placement, the feasibility of fire emergency treatment. As the leadership of the hotel, the issue of production safety is particularly important, in accordance with the instructions of the Tourism Bureau documents set up by the fire safety team, regular fire inspections in the hotel, for the phenomenon of non-compliance with the fire safety and behavior of the sternly pointed out and supervise the processing. Diligent inspection, diligent processing, diligent feedback, safety production is a cycle of the chain, break a cut consequences are unimaginable, so "diligent" is the hotel's understanding of safety.

Three, the initial completion of the new building expansion operation

The hotel's new building, after more than the fourth quarter of the planning and design and construction of the building decoration and the main building to build through the bridge, the formation of the main building and the podium of the overall articulation of the work summarized. Preliminary completion of the completion of the operation into operation and other work. Further enhance the quality of the hotel grade and improve the hardware facilities and equipment, so that the hotel can better provide quality service and safety production capacity, to ensure that high-quality dishes produced as well as to meet the guests more pleasurable dining and lodging comfortable environment. The newly added multi-functional banquet hall has laid a solid foundation for further expanding the market of wedding and business activities in the coming season.

Four, the hotel revenue, profit, excellence, and stability management

The hotel through the use of its own location advantages and price advantages, and actively broaden the sales channels, to maintain the original source of customers; in the internal performance of the performance of the fight for excellence, increased operating income. Tapping the potential, saving sources and streams, rational use of resources, optimize the original material flow, strict control, advocate saving, avoid the waste of resources and manpower loss, increased profits. Starting from the leadership to optimize the management, gradually to optimize the department operation and individual skills, thus winning the guests' affirmation and further guaranteeing the hotel's good and sustainable development trend.

2019 hotel fourth quarter work summary (four)

A, business conditions

1, x month 1 ~ ~ ~ x month 31 **** count turnover of about 2.6 million yuan.

2, the main wedding banquet for 22 (1) x month 1 18 tables standard 588 yuan. (2) x month 24 36 tables standard 600 yuan not standard calculation of wedding turnover of about 32,000 yuan.

3, other consumption of 570,000 yuan, the average daily consumption of 20,000 yuan.

4, catering this month is mainly unit consumption, zero point consumption is very little.

5, this month failed to complete the indicators issued by the hotel, the main reason is that the indicators issued by the hotel is not in line with the reality, in addition to the department in the marketing and service are there are deficiencies.

Second, the work of the staff

1, staff motivation is always poor.

2, the staff work consciousness is not enough.

3, staff lack of enthusiasm for dining customers.

4, hygiene has improved, but can not be consistent.

Three, management adjustments

1, the management has been adjusted, adding a supervisor.

2, to strengthen the food and beverage area channel and public **** health follow-up, and hold speed to the area health regular cleaning, health has been significantly improved.

3, the service of the current problem is mainly a lack of awareness of the service of the staff, the staff emotional more common, I have also taken some of the measures to contend with the nature of the measures, such as:

(1) the nature of the staff is difficult to change the problem of the measures taken to change people.

(2) the implementation of the follow-up package.

(3) to do the ideological work of employees.

4, training is mainly for the etiquette and manners in the meal before the training, the staff in this area has improved, other training is less, mainly to the management of the site guidance is given priority to, next month to strengthen this aspect of the training.

5, the activities of the department has not been carried out, mainly because the food and beverage zero point business is not very good, after the launch of the effect is not necessarily, the department is currently making a program of activities, plans to be introduced in x month reported for approval, x month to start operations, which need to be sponsored will be reported to the buyer.

Four, the next quarter work plan

The management of the restaurant has also introduced a number of related systems, but the implementation of the group is very slow and not in place. The key problem is that the inspection and supervision and guidance power is not enough, the department should strengthen the management of this area in the future.

1, strengthen the service training (see training program).

2, the production of a program of activities, and strive to report to the General Manager's Office before the end of the month.

3, to improve staff awareness of energy saving, and do a good job of the hotel's property storage.

4, to strengthen the labor discipline and staff attendance system.

5, with the hotel to do a good job of off-season marketing.

2019 Hotel Fourth Quarter Work Summary (V)

In the past fourth quarter, the Sales Department, under the correct leadership of the general manager and the close cooperation of other departments, basically completed the work of the hotel in 2019. The work of the department is also gradually maturing. In the fourth quarter of 2019, our specific work is as follows:

First, external sales and reception work

First of all, the sales department after this year's integration and development, has gradually matured its own sales work, expanding its own market. The Shangda Hotel comprehensively pushed to the tourism market, increasing the popularity of the hotel, and strive to maximize the economic benefits for the hotel.

According to the work plan at the beginning of the year to seriously implement each item, the work of the sales department in 2019 focuses on the sales of business casual guests and meetings, due to the geographical location of the hotel is limited, the occupancy rate of casual guests is low, the annual sales department of the casual guest occupancy rate of the year, we increase the sales of business guests, visit the important company to sign a business agreement, and at the same time, according to the seasonal different development of different Sales program, targeted xxx visits to customers, such as the peak season of tourism, we put the ground team better travel agency serious return visits and communication, most of the motorcycle conference held in December to January, we contact the dealer in a timely manner. For the peak season of the hotel's overall sales volume to pave the way. Usually when organizing customer files, classification of regular return visits, while constantly developing new customers, as of the end of the year **** signed an agreement of 454.

In September 20xx, I went to the hotel as sales manager, 20xx in 10 the hotel officially listed three-star, which provides external publicity chips for the sales department, but also the overall level of our hotel to improve a grade, in favor of the hotel's sales work.

With the rapid development of the network, the network publicity not only improves the popularity of the hotel, but also through the network company to improve the overall occupancy rate of the hotel. By the end of the year **** and 54 network booking company signed a network cooperation agreement. We are important to the network company to increase the commission rate, the use of its publicity can make more guests through the network to understand the business hotel in detail, such as xx, xx, xxx and several other network companies;

At the same time, in this year we received xxx, xxx, xxx motorcycle companies, xxx University of Traditional Chinese Medicine, railroads and the Global Tourism and other more than thirty large and medium-sized meetings for the reception of each meeting, all the departments have to be in the same way, so that the hotel will not only increase the popularity of the hotel, but also through the network to improve the overall occupancy of the hotel. Reception of each meeting, all departments are able to seriously cooperate with the sales department, the successful completion of the reception of the meeting, the guests gave us a positive work. Here I would like to sincerely thank the leadership and staff of all departments for their support of our sales department.

Two, internal management

The hotel has its own website, the sales department is responsible for the maintenance of the website and web content updates, publicity through the network to expand the influence, and timely and accurate hotel news, news released, so that more people understand the hotel, at the same time, we put forward a new hotel website construction program, which lays the foundation for the future development of the hotel website. The future development of the hotel website laid the foundation.

Three, shortcomings

1. External sales need to be strengthened, and now we have relatively few casual visitors.

2. The meeting information is not timely understanding.

3. In the reception work is sometimes not careful enough, in some details do not pay attention to, consider the problem is not comprehensive.

4. Sometimes due to the communication of untimely information is not accurate enough; affecting the overall sales and reception of the hotel, in the future work to be careful, try to avoid, to be able to do timely communication, thus reducing the work of errors.