Will pass, tomorrow will be a brand new day, unconsciously this stage of the work is coming to a successful conclusion, we also want to summarize their work, the summary of the future of social practice has an important role in guiding. Everyone is ready to write their own work summary? Special for you to collect and organize the "shopping mall work summary and plan", please collect and share with your friends!

mall work summary and plan 1

I store department store area after the first half of the major renovation adjustments, in the brand structure, brand quality, shopping environment and other aspects of the brand have been greatly improved, in terms of sales have also been a corresponding increase, but compared with competitors, the same also exists in the shortcomings. To this end, after the market research to make the following analysis:

I have the advantages of the store is mainly reflected in the following aspects:

First, the number of brands and the quality of a certain advantage, with a larger brand aggregation effect

I store after a major adjustment, both in terms of brand quality and quantity have been greatly improved. Before the adjustment of the number of brands is about x, after the adjustment of the number of brands is about x, the sales ring rose by more than x%, while the current number of brands in the xx department store is x. In the introduction of brands, focusing on the nature of the manufacturer's business, increased the proportion of manufacturers directly, according to the market positioning of the introduction of a certain degree of brand awareness, but the price of moderate brands, for example, in the first half of the adjustment, the introduction of new brands such as xx, xx, sales are better to meet the needs of the local market, the price of moderate, and belongs to the nature of the manufacturers directly, the source of goods, promotions and so on are able to meet the requirements. I store in the brand awareness, also has certain advantages, such as leather shoes area xx, xx, sports area xx, xx, bed area xx, xx, etc..

Second, the form of promotional activities more diversified

xx department store area of the promotional form is relatively single, while the store's promotional form and content is more diversified. In the first half of the year, while doing a good job of regular promotions, a series of category promotions and cultural publicity or promotions. x copies around xx, xx related promotional activities, in the Father's Day promotional period, contact men's clothing, men's shoes, leather goods for off-site sales, highlighting the theme of Father's Day features.

In terms of cultural promotions, increase the promotion of thematic activities, such as the Skin Care Festival, Happy Summer Festival and so on. For the summer vacation, launched the "Happy Summer Festival", the children's clothing area for the atmosphere of the layout, model static exhibition, children's clothing commodity knowledge gallery, etc., joint xx kindergarten *** with the organization of a children's clothing show and cultural and artistic performances, and the baby competition of parent-child activities. In the month of x, held a "my fashion I do" as the theme of men's fashion dress up competitive activities.

Third, the promotional activities are relatively greater

xx department store area of the frequency of promotional activities to be relatively small, in addition to major holidays, other time promotional activities are less, and even sometimes a month are not unified promotional activities, can not be compared with the xx or my shopping malls. xx department store area of the recent large-scale promotional activities are mostly "The company's main goal is to provide the best quality products and services to the customers.

Four, department store features more prominent

After the first half of the major adjustments, I store the department store area to further expand the business area, the concept of the department store is more prominent, the number of brands to increase the brand, the brand quality optimization, the brand effect can be seen, the market competitiveness is further enhanced. At present, Vanguard is still in the minds of most customers the impression of a large supermarket, regardless of the shopping environment or brand portfolio, the degree of importance of my malls and there are some differences.

There are advantages and shortcomings:

(a), the supermarket can not be compared with the Wanjia gathering effect

xx supermarket area is in accordance with the layout of the hypermarket planning and design, gathering effect is stronger, while the field (department store area) line design and supermarket area of the flow of traffic flow is closely integrated with the supermarket area of the flow of traffic, supermarket area of the large number of customers, in the local market has a greater advantage of using the advantages of the supermarket area to drive a department store area of the market, the use of the supermarket area of the advantages to drive the market. The advantages of the supermarket area to drive the sales of department stores. The implementation of my shopping mall is "department stores as the main, supermarkets as a complementary" business pattern, supermarkets can not be compared to the effect of gathering customers with the Vanguard, and in the dynamic design of the store can not play a good role in driving the department stores.

(2), parking difficulties

With the increasing number of customers driving shopping, parking is convenient to become the standard of measurement of the car family, the parking problem makes the store high-end customer loss, the sales have a relatively large impact. Parking is a major problem that restricts the operation of my mall, but also my mall a competitive disadvantage that can not be avoided. And xx rainbow or xx parking space is more generous, it will naturally become the first high-end customers shopping

(C), membership system

In order to better play the role of the membership card, to improve the member customers for the branch of the loyalty, xx member customers can enjoy the entire category or even the whole field of goods x discount, and from time to time to launch the member day and members of the exclusive goods, fully reflect the importance of the members, and my company's member of the company's business, and the company's members of the company's business. Members of the importance of my company's membership card, although there are gold and silver cards, but in practice, all the membership card are only points rebate benefits, although in the previous period launched a department store category member discounts (gold and silver card to enjoy discounts), which mainly refers to the regular price of goods can enjoy the corresponding discounts on the discount, but the probability of regular price of department store merchandise is relatively small, so the actual significance of not much, which also lost a major importance of gold and silver cards. The significance of the gold and silver cards is lost. It is suggested that the company should make corresponding settings in the system according to the membership level, so that different membership levels can enjoy corresponding discounts as long as they swipe their cards, which is automatically generated by the system, so that members can enjoy real benefits. In addition, in Vanguard, enter the phone number or membership card card number can be points, and in my shopping mall, must be in the cashier card can be points, for the customer shopping has brought the inconvenience, this is very easy to cause the loss of members of the customer.

So in the second half of the year can further improve the characteristics of the service and supporting projects:

Should stand in the position of the customer, and constantly think about what the customer needs to improve the corresponding characteristics of the service to meet customer needs, reflecting a kind of humanistic care, enhance the mall. For example, Rainbow Mall has introduced free mailing, convenient self-service financial services. Service desk to increase some of the services: free drinking water, cell phone gas station, convenient umbrella rental, regional maps, bus route inquiries, free convenience box (needle and thread bag, medicine box), etc., the front desk attendants are dressed professionally, elegant, showing the style and level of high-end shopping malls. Therefore, appropriately improve the front desk service and other image positions treatment is a necessary means to enhance the quality of the position of the staff this. Increase part of the supporting projects, such as ticketing, dried flowers (flowers), water clusters, fabrics, men's boutique, home accessories, water bar, snack hut and other projects to improve the business items, to meet the needs of customers on the shopping, leisure, one-stop catering services to attract the feet of many customers to enhance the popularity of the store.

mall work summary and plan 2

The first half of this year is unusual for me half a year, destined to be memorable half a year. This half year, I witnessed the company from a store to three stores in the high-speed development, along with the development and growth of the company, I have also been greatly improved. Now on the first half of 20xx personal work is summarized as follows:

First, the main work

1, from the supermarket stocker to the position of network management adjustment.

The company has an advanced erp management system to ensure the efficient operation of the company, which puts forward higher requirements for the smoothness of the network. After taking over the job, I checked all the computer equipments of the company especially the server and switch equipments in the server room one by one, mastered the information of all the equipments, and established a close contact with XX Telecommunication Company, so as to solve the problem quickly and professionally when there is an emergency situation in the network.

In this half year, the company's network has always been smooth, for the company's work efficiently to provide protection. In addition, the company's website maintenance work is also organized. Opening so far, xx store website *** received 4 customer complaints, investment information 11, all in the first time forwarded to the relevant colleagues, and tracking the results, the first time to reply; *** release industry news 193, store dynamics 81, promotional information 31, weekly group of the store's web site maintenance work assessment, xx store without a failure.

2. xx store clearance before remodeling.

After the company issued a notice of withdrawal, I toured the mall many times a day to understand the progress of the withdrawal, make a record, and report to the leadership. But some of the merchants refused to cooperate with the mall withdrawal, in communication after no avail, the company decided to the part of the stalls forcibly removed. Forced demolition work can be described as difficult, demolition work is mainly carried out at night, every day from the evening to the next morning, booth samples and sundries one by one, one by one packing, one by one, one by one, one by one, one by one, one by one, one by one, one by one, one by one, one by one, one by one, one by one, one by one, one by one, one by one, one by one, one by one, one by one.

In this way, we fought continuously, day and night, to complete the mandatory demolition work, to ensure the smooth progress of the mall reloading. During this period of time every night, Mr. He, Guo, manager and other leaders all fought in the front line, hands-on moving unloading of goods, we are tired and touched by the full.

3, xx store remodeling investment and preparation for the opening work.

Many of the old tenants of the xx business model is more recognized, and the xx prospects full of confidence, so the xx store on the first floor of the investment work can be chosen brand is more adequate. But in terms of location, area and other aspects of the brand dispute, ceramic tile area is particularly serious, resulting in ceramic tile area merchants into the field of decoration late; in addition, sanitary ware area of the location of the area arrangement can be described as a wave of twists and turns, after a number of adjustments to finalize. This will have a great impact on the schedule, urging merchants to rush to the xx month xx before the completion of the renovation, has become the most important work content.

Every day, we are busy with renovation procedures for the merchants, measuring the size of the stalls for the merchants, urging the progress of the renovation, mobilizing the merchants to work overtime at night and implementing the site late into the night. Every day is a look of gray face, every day after work are tired to fall asleep on the bed. The night before the opening of the day, but also busy until 3:00 in the middle of the night. Fortunately, through the efforts of the first floor of the vast majority of commercial tenants in the xx month xx before the completion of the renovation, to achieve the opening state. To xx month xx, 62 stalls on the first floor, empty one, not renovated 5, the opening rate of more than 90%. See the mall from the beginning of a mess to the opening of the rich and beautiful, I feel that the hard work of the early stage is worth it.

4, xx store after the opening of the market management and cost collection work.

xx month xx day shopping mall officially opened, the work of the gradual formalization of the daily management of the floor in an orderly manner. First floor **** 61 business stalls, including 15 tiles, 22 sanitary ware, flooring 20, radiators 4. *** there are 112 salespersons. The daily management of sales staff mainly includes grooming, store appearance, welcome guests to send guests, price tag management, daily discipline. From the opening so far, I **** received 6 customer complaints, including 5 sanitary ware, flooring 1. All dealt with in a timely manner, consumers and merchants are recognized for the results. As of xx month xx, the first floor of the merchant **** realize net sales of xx yuan, square meter benefit xx yuan. As of that date, the first floor's various fees were receivable for $xx and actually collected for $xx. The uncollected amount involves xx million dollars in compensation to the tenants.

Second, the work of the shortcomings

1, with some merchants lack of communication, lack of understanding.

2, lack of experience in handling customer complaints. Not able to quickly and accurately grasp the customer's psychology. In the organization of customers and merchants coordination, failed to take the initiative.

Third, the second half of the work plan

1, efforts to learn business knowledge, improve business skills, more proficient grasp of the erp system knowledge.

2, strengthen the management and training of sales staff. Strictly implement the requirements of the salesman manual, improve the salesman's sales ability.

3, to strengthen the communication work with merchants to establish a more favorable relationship in order to carry out the work.

In short, in the first half of the work, I will work harder to do a good job in every job, strict requirements for themselves, and strive to improve themselves, to contribute to the development of xx. I believe that xx tomorrow will be better.

mall work summary and plan part 3

light like an arrow, the years like a shuttle, in the blink of an eye 20xx year is about to pass. Review my work in xx property services limited company this year, can be said to benefit greatly. In order to do a better job in the future, I now summarize the work of the year in the following aspects:

First, grasp the team construction

Have a hard team is to do a good job of the important guarantee. This year, due to personnel changes are relatively large, and the company's leadership of the security personnel to have a further increase in the comprehensive level of business, so I attach great importance to the improvement of the overall quality of the players, where the new team members come in, I have to take him to familiarize themselves with the entire community of a variety of hardware and facilities and the various positions should pay attention to the matter. At the same time also urged them to actively participate in departmental leaders to teach the knowledge of fire training and fire practical skills training and military training, so that the players are able to master the basic skills as soon as possible, the level of business continues to improve.

Second, grasp the ideological construction

As our team members to different places, different positions, each person's overall quality, personality, hobbies are not the same. More importantly, they are just out of their early 20s, the blood, which is both the need for our security work, at the same time, but also we need to pay attention to the daily work, life. Young people are very malleable, but also very changeable. Therefore, I am in the team building work, to the ideological and moral construction throughout, tightly grasp.

In the work method, I according to different players, different situations, flexible and flexible in the class before and after the shift will be inserted into the ideological education of the meeting instead of the training, and players individually talk to the heart, heart to heart, typical case education and other forms of education, flexible and diverse implementation of ideological and moral education. For the problems and errors in the work, we have done: not to hide, timely reporting, there are mistakes must be corrected, there are mistakes must be changed, punishment before and after the warning, strengthen the spirit, improve the work, and thus received a real effect. Whether in the work, or in daily life, the team of my class appeared "three more than three no" happy situation. That is: work more proactive, negative coping with less; do things to suffer in front of the more, bargaining for nothing; do good things more, no disciplinary action.

Three, daily work and management

In the daily work I insisted on the following points:

1, at any time to grasp the ideological dynamics of the players and the work situation, respect for the players, and mutual concern.

2, walking management, supervision at any time, check the players on duty during the grooming, instrumentation, etiquette, manners and quality of work on duty.

3, insist on presiding over the pre-shift and post-shift meeting every day, check the team appearance, instrumentation and communication equipment, clear focus on the day's work and task requirements and precautions; off-duty evaluation of the day's work, timely correction of problems in the work, and do a good job of work records.

4, according to the established work norms and routes, day and night to carry out security patrols in key areas, timely detection of signs of suspicion and security risks and loopholes, and timely reporting to the higher leadership.

In short, a year's work, in the achievement at the same time, we also clearly see their own gaps and shortcomings. We will be in the future work in the determination to overcome and improve, and go all out to do a better job in the future, more outstanding.

Fourth, the next year's work plan

I definitely need to think about the direction of the development of the next year, I remember the mall security team vice president of the position is still empty, I must be in the end of the year before the end of the best possible to show their ability to work, the smooth to get the position, I think I have the ability to do that, at least in the same level of security. At least at the same level of security guards to see, there is no one as serious and responsible as I have the motivation. But I still can't relax, can't have the credit to say otherwise, I first have to ensure that a little bit of mistakes are not made, which has my chance, believe that I must be able to do.

Shopping mall work summary and plan part 4

Time flies, I have come to the supermarket this big family x. In these two months, I have had joy and loss. I do not know how much professional knowledge, but I do have a lot of progress in the interaction with people. I was able to cope with the work of the store, perhaps this is a bit complacent, but when there is a situation, the group always ask me, which makes me heart can not help but be touched.

I still have the same passion that I had when I first started, and my mindset is calm. My team leader once there is something annoying to beat the spirit, she will always confide in me, and then asked a sentence: "Comrade Ding Ding, your enthusiasm when can you reduce some?" I always answered her with "My passion is undying!" I always answered her with "My passion is undying! People in the group said that they looked at me as if I didn't have anything to worry about, smiling all day long. But I y know, as a store staff, determined not to bring personal feelings to work. Customers are always right, this is my work has always believed, so I will always respond to customers with a smile, even if customers sometimes unreasonable. For example, once, a female customer said to me: "Hey, that waiter you give me a set of these pajamas." I said, "I'm sorry, you can set yourself. You set no connection, but we as employees are not allowed to try the clothes of the store." But the woman said, "That's funny, it hasn't been washed, I don't like to put it on, I think it's dirty." When that female customer left, a coworker came over and said, "What's wrong with this person, she doesn't like to put it on, she's a human being!" I said: "Forget it, the customer is always right, we are the service industry."

Sometimes very busy, I have been from work to work in the warehouse has been organizing the goods, to the end of the day to see the lights of the store eyes can not stand, but I always believe that "more work, more pay" "suffer is blessed," the creed. My coworkers would say to me, "Don't do it, someone else will do it later!" Or "What are you doing with it now. The customer will turn it over and it will be a mess!" But I think that since the customer will mess it up, why can't we organize it right after the customer messes it up and make it look neat again? Thinking about what my mom always said, "Today's business is today's business", I like to do things right now. I'm actually very confused, often make mistakes, lose three, so I will be in the store hand without a small piece of paper shell, the top of the order of the day I have to do the work, do a, cross out a, this will make my whole work in order. My team leader was artful in her speech, and whenever I made any mistake, she would always console me by saying, "You are doing too many things, and therefore you will fall behind in one or two things. Since you've been here, things have gotten easier for all of us." I am grateful to my team leader, and I feel very fortunate for having met such a wonderful person like her as soon as I stepped into the world. In fact, my work was not always happy or trouble-free. About half a month ago, my state of mind entered a trough period, feeling that the future is slim, every day in the store forever repeating these trivial work, think about the future, suddenly feel sick wood without spring. "House leakage", one afternoon, I just received a supplier of more than four hundred pieces of clothing, in the Department of Harvest I remember which package is a few dollars, but when the goods pulled to the third floor to paste the code, I forgot to write a sentence to the teacher remembered which is which!

I was anxious a head of sweat, my colleagues comforted me and said: "Do not worry, his family is not on the promoter who can not distinguish. Besides, there are still some goods in the store, let the manufacturers themselves to share it tomorrow!" But I know myself, even though the store still have goods, but if the new goods also on the counter, must increase the chances of sales. And I am delaying the work, if the manufacturer has a moment tomorrow is not bad, once the manufacturer does not have a moment how to do? This kind of loss no one bear.Opportunity knocksat every door, make sureS written in the order book, but does not do the analysis. Sometimes DMS is high, it may be due to promotions caused by the next no promotions can not order too much goods. But with professional training all this will change. Next is my third month in the supermarket work, I will, as always, work hard, learn by heart, and colleagues to make a good relationship. Raise the zero to infinity, is always my unremitting pursuit of the goal.

Mall work summary and plan 5

The first half of all xx people closely around the "differentiated management, enhance the brand connotation" business strategy and "to create business execution" management strategy of the two main lines of work, and made a breakthrough. The company has made breakthrough progress.

First, the steady rise in business performance, sales exceeded the x-dollar mark

The actual sales to complete the annual assessment of the plan of x%, an increase of x% year-on-year, the realization of net profit increased by x% year-on-year. Established the market position of xx in the xx regional market.

The results of the business adjustment have been outstanding. The first half of the introduction of new channels x, eliminating brands x, adjustment rate of more than x%. The whole seven categories have realized an increase of more than x%, and the minimum gross ping increased by x% and x% compared to last year.

Two projects with both hands. "Create x x million brands" and "introduce x mature brands" of the "two-handed" project, there are x brands to achieve sales of more than x million performance, the overall sales growth of x% year-on-year, accounting for x% of the total sales of the field. The overall sales increased by x% year-on-year, accounting for x% of the total sales of the whole field.

Expanding sales and profits planning first. Breakthrough, through the integration of resources, grasp the hot spots, launch personalized marketing activities, marketing momentum always maintain regional advantages.

Second, the service system continues to improve, the site management results

The first half of the xx pay close attention to the site management, the full implementation of the "intimate service" system, in the first line of staff to carry out the "service consciousness" big discussion. The first half of the year, we have been working hard to implement the "intimate service" system. The mall hardware facilities for comprehensive maintenance and rectification, so that the image of the store a new look.

Three, "implementation" of the concept of deepening people's hearts and minds, human resources continue to dig potential

To "create business execution" as the guiding ideology throughout the year's training. *** X hours, more than X people of various types of training, the real practice of the establishment of a learning organization, the cultivation of knowledge-based talent work requirements. Carried out two larger-scale rotation, involving job variations x people, formed a strong reaction in the staff.

The work of the first half of the year was remarkable, but there are also the following six points of constraints on the development of the enterprise:

Problem one: the operating structure and development goals are not coordinated with the situation is still very obvious.

Problem two: there is a contradiction between the foresight of the market form and the implementation of specific business initiatives.

Problem 3: The single and irreplaceable form of promotion has confined the development of marketing.

Problem 4: The difference between daily sales and hot sales has not been narrowed, but has a tendency to expand.

Problem 5: The issue of the availability and structure of seasonal goods across the board has not changed.

Problem six: the integration of supplier channels in the first half of the year has changed, but the effect is not obvious.

In the second half of the year, the commercial competition in the region around xx will become increasingly hot. In the face of the front of the xx pin trade of the whole package to be, after the xx department store step by step to catch up, we will focus on the following aspects:

First, accurately grasp the market positioning, the implementation of the differentiation of the operation

Slightly higher operating grade, with the Qingdao business, Xudong, pin mao implementation of the overall mismatch, to create a regional fashion department store. Especially in the regional market to realize the pattern of mainstream brand management.

Second, the formation of the Department of goods, the implementation of the separation of sales and marketing, and increase the investment adjustment

Through the sound organizational structure, to speed up the progress of the adjustment to provide a strong soft environment, so that the adjustment of the work of one step at a time to move forward, so as to achieve the classic regional department store business pattern.

Third, the fourth floor of the renovation and operation as an opportunity to fully integrate the field of resources

Stronger and bigger is the first priority of business operations. To develop and expand the fourth floor of the business area and content as the second half of the first task, to further enhance the business function of the mall, the development of new economic growth points.

Fourth, pay close attention to the x million brands, the full play of the two-eighths effect

To investment, decoration, marketing, personnel, assessment and other aspects of the full integration, improve the success rate of x million brands, the survival rate, so that there are already x million brands to play the role of a leader.

Fifth, pay close attention to channel optimization, reduce the constraints caused by the weak strength of the supplier on the operation

In the integration of the channel to choose the strength of the brand and supplier, eliminating or selecting the best choice of some of the non-manufacturers or first-class agents of the supplier, in terms of marketing, price, source of supply, returns and exchanges to strive for more policies.

Six, scientific analysis, and strive to break through, the full implementation of affectionate marketing

The second half of the marketing work to break through the more single promotional model, to strengthen emotional marketing. Through publicity, display, service overall momentum, packaging more living, fashionable, to attract customers, to promote the purpose of sales.

VII, the implementation of staff quality projects, the realization of the strategic transformation of talent development

In the second half of the year, we will increase the cultivation of talents and reserves, the implementation of the training "five one" project. At the same time, increase the implementation of the enterprise system, and further standardize the work behavior of the entire staff, the formation of a harmonious, standardized good working atmosphere.

Shopping mall work summary and plan 6

The upcoming past 20_ years, in the mall leadership of the correct management, as a security department of the mall personnel, in order to take care of the mall area and the items I look after the security of my own responsibility to do a good job in every job. In order to do a better job in the new year, now on the 20_year in the mall during the work of the work is summarized as follows:

First, obey the higher leadership as a security personnel in the mall, obey the leadership, the overall situation, stick to their positions, and take the work they do seriously.

Second, compliance, focus on courtesy and etiquette compliance is the basic requirements of qualified employees, is the premise of the smooth implementation of the work. Therefore, in the work to comply with the rules and discipline as a pride, and practical action, strict compliance with the labor discipline of the mall.

Third, correctly establish a sense of service at present, part of the community has some kind of prejudice against security practitioners, which more or less to the work of some of the trouble, therefore, as a security guard I can correctly treat, set up a rigorous, conscientious sense of service for the shopping malls to do their part to prevent the safety of their own work will do a good job.

Fourth, continuous learning and enterprising, improve the business level to do a good job in security, must master the security work duties, requirements and work content.

1, through the books to learn the security work should be the content of the work and requirements;

2, after the mall sent to the fire training unit to participate in the fire qualification training, and achieved excellent results, thus greatly improving the fire skills;

3, seriously in accordance with the requirements of the leadership to do, and conscientiously fulfill the duties. Through various ways of learning to enrich themselves, so that the ability to work has improved.