Official reception workflow

First, acceptance of the task

A batch or a task in the form of articulation orders, faxes, phone calls, leadership instructions or verbal arrangements and so on.

Second, the development of reception programs

According to the purpose of the guests to Tengteng, activity time and leadership requirements, etc., by the reception staff in conjunction with the relevant departments responsible for the development of reception programs, and then reported to the leadership or the main responsible comrade for review. Reception program generally consists of the following parts: activity time, activity location, activity content, attending leaders, participants, activity contractors and reception staff and other seven parts. In the development of the reception program at the same time, we must first set aside the reception tasks required rooms, restaurants, meeting rooms, etc., to ensure the smooth implementation of the program after the development.

Third, the program sent to the review

The development of a good reception of the draft reported to the relevant leaders to review, and modify the final version.

Fourth, the arrangements for the implementation of the task

After the reception program is determined, the program will be sent to the relevant leaders and departments in a timely manner, timely inspection of the preparation of the inspection site, confirm the reception task requires rooms, meeting rooms, dining places, room flowers and fruits equipped with recipes, etc., to ensure that the task is put in place.

Fifth, the production of reception guidebook

Reception program is determined in a timely manner after the production of reception guidebook.

Sixth, meet

Reception staff should be based on the identity of the guest, position, come to Teng purpose and other factors, accurately understand the guest of the transportation frequency, route and arrival time, reported to the relevant leaders and personnel to make arrangements for meeting.

VII. Arrange conference room or meeting

According to the number of participants or the form of the meeting to arrange the appropriate conference room, and prepare seat cards, microphone, flowers, paper, pens, etc., the conference room is generally not arranged for fruits, in addition to mineral water, and other beverages are not arranged.

Eight, banquet arrangements

A batch of guests in principle, only arrange a banquet. Banquet according to the need to arrange to print the seat card, and sent to the main leader or the county party committee office, government office audit.

Nine, visit

Reception staff to assist their counterparts in the business sector to do a good job of work related to the inspection, focusing on the arrangement of tourist attractions to visit the activities.

Ten, send off

Guests leave, according to the need to properly arrange the send-off. Flexible arrangements to send off the location depending on the situation, both to the airport, the city and county junction, but also in the guests stayed in the hotel (hotel) to send off.

Eleven, summarize

After the end of a batch of tasks, according to the importance of the task should be done in a timely manner to collect and organize information and feedback, confirmation and verification of hospitality costs, and seriously sum up the experience.

Tips for doing a good job of official reception

First, be sure to understand the specifics of the guest, such as the name of the guest, position, appearance and so on, so that in the process of reception can be used on the other side of the honorific, to prevent the encounter of embarrassing situations.

Secondly, if the other party is to take the plane or high-speed rail over, it is best to ask in advance whether you need to borrow the plane or pick up the station, to prevent the other party to produce the feeling of being belittled.

Then again, be sure to ask about the other party's accommodation and itinerary in advance, so that you can book a hotel and arrange other hospitality according to their requirements.

During the guest's visit, in addition to personal behavior, it is best to have a unit of . Personnel to accompany, in order to deal with some official issues for the convenience of the guests.

In the arrangement of catering and food ordering, we must ask in advance whether the guests have a taboo or have any special dietary habits, in order to prevent neglect of the guests.

In the accompanying process, be sure to smile as much as possible, calm tone, let the other side feel you welcome them and attach importance to them, which will help enhance the feelings between the units, to facilitate the future work of the docking.

The official reception of the work content

1. ushering;

2. accommodation arrangements;

3. activity coordination;

4. security.