It's ok to say it's a routine. The logic of Internet companies' products is that users use it for free and then charge fees through some services. It's a very simple business model. Therefore, Ctrip's approach did not deviate from his business logic. It's just that in the process of making products, Internet companies emphasize user experience in order to get more users to use their products. The practice of Ctrip is obviously that the user experience is not good enough, which led to complaints from public figures like Cecilia Han. Of course, sometimes in the face of interests, it is often difficult to ensure that you can strictly abide by your own values without doing something that harms the interests of users.

In fact, there should be a mutually beneficial relationship between users and enterprises. Enterprises provide good products to users, and users can solve their own pain points through the use of these products. Then, in the process, users pay for the services provided by these products. Enterprises have also received income returns. Then we can use the earned money to develop better products and provide better services to consumers, that is, our users, so as to make a good cycle and benefit both enterprises and users, and a win-win situation is the most perfect result. Of course, for enterprises, due to the pressure from external competitors, sometimes they will do something detrimental to the interests of users for their own development. At this time, it depends on whether the enterprise has a large enough pattern and is willing to make some commercial compromises for long-term development.

Of course, as far as Ctrip is concerned, it is definitely wrong. Cecilia Han is a celebrity and has great influence, not to mention the vast number of ordinary users. Maybe when such a thing happens to an ordinary person, the public relations departments of these companies will come forward to settle it, and then the public will not know the inside story of these industries, so I still hope that Ctrip can assume its own responsibilities and strive to get rid of the drawbacks of these industries. There is no denying that Internet companies like Ctrip still have great value, which has changed our way of life to some extent, so we are still optimistic about Ctrip. Of course, no matter how good the company is, if a person pursues commercial interests, it will also do evil. So this event is an opportunity for both consumers and companies. As ordinary users, we can play the role of supervising these enterprises, and enterprises can make a thorough reflection and make better products through this incident. Provide consumers with a better experience.