in case of a fire accident in KTV, in order to reduce casualties and losses of company personnel, the following fire emergency evacuation procedures are started in case of emergency.

1. commander-in-chief of evacuation:

1. The fire can't be controlled. Before the firemen arrive, the commander-in-chief of fire fighting will issue an evacuation order according to the actual situation.

2. When this order is issued, the commander-in-chief must personally notify the switchboard or relevant personnel.

2. Operator

1. Upon receiving the notice, the operator or relevant personnel at the site shall notify all departments by telephone or walkie-talkie in the following ways:

"Please note that the 1111 situation of ×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× (Repeat) Issue an emergency notice to all KTV.

2. After receiving the notice, the front office manager replied that he had received the evacuation order.

3. Notice content: (in Mandarin and Cantonese)

"Attention, guests, please leave the room with your ID card because of a small fire in KTV, follow the instructions of the staff, and meet at the periphery of KTV along the fire stairs." (Repeat for many times)

III. Security Department

1. Arrange security guards to guide guests to the central hall of KTV Plaza at the entrance of each fire staircase.

2. Two security guards in the lobby are responsible for ensuring the smoothness of the fire exits in the square and prohibiting other vehicles from entering the central hall of the square.

3. arrange several security guards to patrol the ground floor from the fire escape stairs to ensure that all passages are free of sundries. If sundries are found in the passage, all of them should be removed.

4. about 21 minutes after the evacuation order is issued, the deputy manager of the security department on duty, together with the personnel of relevant departments, will start to inspect all floors from the top of KTV with master keys and emergency keys to ensure that the fire doors on the floors are closed, and check the guest rooms and business premises to ensure that there is no one in KTV. If the room is locked, try to open it.

5. after the inspection, inform the switchboard and the chief commander that the building inspection has been completed.

6. arrange the security guard to retreat and accompany the cashier at the front desk to the lobby of KTV square.

7. arrange security guards to carry loudspeakers and wait for guests and employees to go to the central hall of the square.

IV. Engineering Department

1. After receiving the evacuation order, immediately send two electricians with emergency lights to patrol the ground floor from the fourth floor to ensure that the "safety indicators" on each floor are normal.

2. The engineering department is composed of electricians and air conditioners, etc., and the corresponding tools are brought to patrol the ground floor from the fourth floor to check the on-site situation of power supply, air valve and water valve on each floor. If any hidden danger easily causing fire spread is found, it will be handled with full authority.

3. Other personnel assist the security guard to guide the guests to evacuate.

V. Housekeeping Department

1. After receiving the evacuation notice, the supervisor or foreman will notify the room attendants in each area.

the waiters in each area will knock on the door one by one, in the same way as usual, not too hard, and inform the guests in a calm tone, and ask the guests to leave the room temporarily due to a small fire. Remind guests not to bring luggage, but only bring identification documents to the periphery of KTV

2. Please leave the room temporarily according to the instructions of the evacuation route and leave KTV along the fire escape. There is a safe place for security at the exit.

3. Attendants must stand in front of the guest elevator to prevent guests from using the elevator, and determine the fire escape as the only way for guests to leave KTV. Touch the fire door with your hand first. If it is hot, it means there is a fire inside, so you should choose another fire door.

4. The waiter confirms that all the rooms are vacant and all the guests have been evacuated, and they can leave only with the consent of the management above the class.

VI. Front Office

1. After receiving the notice, the reception desk or reception supervisor is responsible for providing a list of consuming guests and keeping it properly.

2. The receptionist is responsible for answering the guest's questions in a standard way and assisting the guest to leave the lobby.

3. The front office manager should return to the lobby after issuing the evacuation order and be responsible for the evacuation of the lobby personnel.

4. arrange the bellboy to guide the guests to the central hall of the square at the fire escape, and mark the assembly position with ropes.

VII. F&B Department

1. After receiving the evacuation order, F&B Department will arrange floor staff to comfort the guests in time and guide the guests to evacuate along the nearest fire escape according to the designated evacuation route.

2. Be responsible for checking whether there are any guests in each wing. If it is confirmed that there is no one in the room, close the door when leaving.

3. close all air valves and stoves in the dining area.

4. report the situation to the commander-in-chief if there is no mistake. Finally, the personnel at or above the ministerial level can leave the KTV area along the fire stairs only after they agree.

8. beauty salon department, recreation department and other departments:

1. after receiving the evacuation notice, the supervisor or minister will notify the waiters in each area.

2. The waiters in each area knock on the door one by one. When knocking on the door, it should be normal, not too hard, and inform the guests in a calm tone. Due to a small fire, please leave the room temporarily, and ask the guests not to carry their luggage and gather at the periphery of KTV quickly.

3. Please leave the room temporarily according to the instructions of the evacuation route, and leave KTV along the fire escape. There is a security guard at the exit to lead to a safe place.

4. After knocking at the door and informing the guests, each room must make records of time and so on.

5. After the guest leaves the room, the waiter must enter the room for inspection. Only when there is no one can he leave the room, and the door must be closed when he leaves.

6. If the waiter knocks at the door and there is no response, he will use the door key to open the door regardless of whether there are guests or not, so as to ensure that there are no guests in the room.

7. Attendants must stand in front of the guest elevator to prevent guests from using the elevator. Fire escape is the only way for guests to leave KTV.

8. The waiter confirms that all the rooms are vacant and all the guests have been evacuated, and they can leave only with the consent of the management above the class.

9. Manager on duty in the lobby:

1. Open all the glass doors.

2. The manager on duty in the lobby and the deputy security manager on duty shall patrol all areas with the master key and emergency key.

3. Ask the waiter if there is a locked room. After opening the door with the master key and emergency key, make sure there is no one in the room.

4. Make sure that the area is clear, and then continue to patrol the next area.

X. cashier at the front desk:

1. The cashier at the front desk locks the drawer after receiving the evacuation notice, takes out the safe key and leaves the lobby under the escort of the security guard.

2. After the cashier meets with the accounting supervisor and the financial controller, return the safe key to the accounting supervisor or the financial controller.

Xi. All employees:

1. Upon receiving the evacuation notice, they must first assist the guests to evacuate KTV with a calm attitude.

2. after all the guests have been evacuated, they can leave their jobs and gather in KTV square.