In a blink of an eye, half of 2119 has passed. How is the hotel's operation during this half year? Have the difficulties been solved? The following is the "Hotel Manager's Work Summary for the First Half of 2119" compiled by me for your reference only. Welcome to read it. Summary of hotel manager's work in the first half of 2119 (1)

2119 is already halfway through, and xx Hotel has also undergone major changes in 2119. As a hotel manager, I feel steady, innovative in daily life, developing in innovation, and feeling in development. In 2119, my administrative department and I both have indelible memories and unrepeatable significance. I have gained a lot in daily management, corporate culture construction, human resources, quality inspection, security and outsourcing, and everything I have experienced will be the driving force for progress in the future, which will lay the foundation for the work in the second half of the year. In this paper, I will briefly summarize the work of the personal and administrative departments and report to you and colleagues the work ideas in the first half of 2119. I hope you can correct me.

Looking back on my work in the first half of the year, I have both gained and lost. As a shareholder and supervisor of the hotel, my work and responsibilities have also made me feel a sense of responsibility and use. Before I worked in the hotel, I had little experience in the industry. In just half a year after I arrived at the hotel, with the help and assistance of all of you and colleagues, my work and I have made great progress, and of course there have been many problems in half a year, but this is also enough experience and experience for my work and personal growth.

I. Description of work achievements

(1) Work progress in the past six months, and achievements in standardized management and institutionalized construction;

(2) outsourcing work lays the foundation for the hotel to create an external business environment;

(3) the progress of human resources, from personnel selection and training to scientific management and deployment of human resources;

(4) quality inspection work progress, quality inspection system has been;

(5) The administrative department provides basic support for the overall work and operation of the hotel, and works closely with all departments to develop the hotel.

II. Summary of Work Errors

(1) Shortcomings There are still some irregularities in internal management, which make the whole work suffer;

(2) Pay attention to the quality of work, emphasize management, pay attention to employees' lives, and communicate with employees in the future to meet the job requirements;

(3) The training work is systematic, and attention should be paid to improvement in the second half of the year;

3. Analysis of personal advantages

(1) Strong affinity, good management foundation, willingness to work and quick working environment;

(2) Strong learning ability, able to master new knowledge in a short time and apply it to work;

(3) Control ability, good at communication, and strong ability to control management;

(4) the work is meticulous and good at working from details, which is of great benefit to the work;

IV. Analysis of Personal Disadvantages

(1) Being engaged in the hotel industry is short, and he will be professional;

(2) The control and grasp of the shortcomings of one's own personality should be improved, the advantages in work should be added, the disadvantages should be avoided as far as possible, and one should work by oneself. Hotel manager's work summary for the first half of 2119 (2)

All things are renewed. History has turned a new page. The first half of the past year was an important period for our store to adhere to quality construction, enrich its management connotation and improve its management level. Over the past six months, closely focusing on the annual business objectives and tasks, we have always implemented the central idea of "building quality, creating characteristics, casting bright spots and improving the level", vigorously promoted the upgrading of software services and the personalized construction of core products, and overcame many pressures and tests such as the compression of total business volume, the difficulty of increasing income and the increase of cost and expenditure, making the overall business stable and good.

in 2119, the steady development of the business and the smooth completion of the main business indicators were mainly due to the following main lines that were always adhered to and grasped in the business work, and the following achievements were achieved:

(1) The business indicators were well implemented and the business income grew steadily

2119 was a year of great construction and promotion of the core team of our store. The instability of employees has brought great influence and difficulties to the daily operation, especially the income generation of guest rooms and restaurants. However, the company has invested heavily in employee growth education, and joined hands with xx International Consulting Group to lead employees to participate in the "xx Team Training Camp" in two small teams and four batches of more than 31 people, so as to make employees mentally mature and contribute their strength to the company with a stable attitude. Three members of the core management team participated in the system consulting class and operating officer of xx International Group for many times, and two members participated in the excellent engineering study of xx system to cultivate the business personality of team managers. Therefore, all departments overcome all kinds of unfavorable factors, unite as one, cheer up, face difficulties and strive for the first place, strive for development, seize business opportunities, seize income and increase efficiency, so that the annual plan and business indicators can be completed well.

According to statistics, the statistical income in the first half of the year was xx yuan, accounting for xx% of the annual plan of xx million yuan, an increase of XX million yuan over the performance in the same year.

Among them, the room income is xx million yuan, accounting for xx% of the annual plan, an increase of xx million yuan or xx% over the previous year's performance of xx million yuan; The income of catering buffet is xx million yuan, accounting for xx% of the annual plan, an increase of xx million yuan or xx% over the previous year's performance of xx million yuan; The income from lunch and dinner is xx million yuan, accounting for xx% of the annual plan, an increase of xx million yuan or xx% over the previous year's performance; Room merchandise income is xx million yuan, accounting for xx% of the annual plan, which is xx million yuan less than the previous year's performance of xx million yuan, a decrease of xx%; The income from the meeting is xx million yuan, accounting for xx% of the annual plan, which is xx million yuan less than the previous year's performance of xx million yuan, a decrease of xx%; The income of commodities at the front desk is xx million yuan, accounting for xx% of the annual plan of XX million yuan; Membership card and other income is xx million yuan. The income from guest room camp is xx million yuan, accounting for xx% of the annual plan, an increase of xx million yuan or xx% compared with the actual performance of xx million yuan in the same year;

(II) Implementing hardware renovation and transformation, and refreshing the business outlook

In the first half of 2119, the quality construction focused on striving for excellence and creating friendly services, and paid more attention to the functional innovation and layout of the core product hardware, as well as the creation of the characteristics of the business environment. Improve the humanistic and intelligent concepts, strengthen the comfort and personalized construction, and deliberately highlight the elegant and unique taste connotation and characteristics while maintaining the original style of core products.

Alpine candy, roses, family service cards and so on are added to the guest room as the cultural theme of affinity service to set off the basic style, books are added to further render the reading culture, and special cultural themes are created by Mercedes-Benz free shuttle service, so as to cultivate and construct the hotel's new quality highlights, new charm and new advantages. At present, the hotel's personalized service projects tend to be mature, forming the hotel's unique management style and quality advantages, which will certainly bring good expectations and prospects for the hotel's further development in the future.

(III) Making the hotel brand bigger and stronger, striving for excellence and achieving fruitful results

Striving for a first-class MN five-star hotel and striving for a first-class Zhongjing brand is our firm development purpose and business philosophy, which is always implemented and grasped in our management. Since the establishment of "MN Five-Star", the hotel service quality, management mode and economic benefits have been praised by the industry and guests. In 2119, it was even more impressive, and the injection rate increased all the way, which further enhanced the hotel's business image and established a good business reputation. It also confirmed the necessity, importance and correctness of our development idea of creating a high-quality MN five-star hotel and making xx brand bigger and stronger. The results were inspiring and even more a spur.

(4) The hotel management system has been put into practice, and the revenue-generating performance has been remarkable

In 2119, the operating indicators of the main products were overfulfilled, and the performance was hard-won. In the past six months, due to systematic learning, the management system has been systematized perfectly. At first, employees' thoughts fluctuated greatly, and they didn't understand all kinds of things. Then, the company leaders led the team into the training camp classroom, which made employees have stronger cohesion and strengthened team stability. Finally, employees were willing to pay and contribute to the company, so as to continuously expand their ideas, create selling points, win customers and stabilize benefits in the cultivation of business highlights and the production of refined, personalized and characteristic products. For example, the marketing department bravely shouldered the heavy business burden, and achieved a revenue of xx million yuan in the first half of the year, exceeding the annual plan target of xx%, increasing the income of xx million yuan over the previous year, making a new breakthrough; Housekeeping department overcame the shortage of staff and completed daily tasks with high quality. In the first half of the year, it completed the cleaning of xx rooms, an increase of xx rooms over the previous year. Facing the unfavorable situation of staff turnover, high turnover rate and high check-out rate, the front office department flexibly adjusted its business ideas and methods, and took various measures to retain customers according to the time, and opened up channels to expand the customer market, maintaining the basic occupancy rate of rooms, and developed xx new members throughout the year, an increase of xx compared with last year. Departments, strengthening the sales of membership cards and other means have brought a relatively stable source of customers to the room management, achieving an annual income of 11,111 yuan and fulfilling the annual target tasks, which is a great achievement in a difficult environment! Other departments, such as general manager office, can consciously take responsibility, turn passivity into initiative, unite and cooperate, overcome difficulties, increase revenue, and successfully complete the tasks in the first half of the year and achieve the goals in the first half of the year.

(5) Building a fine service brand and improving the overall service level

Doing fine work and creating fine, humanized and family-friendly services has always been the core content of our service quality construction. In order to cultivate a hotel atmosphere of cordial hospitality and sincere service, and build a harmonious inter-guest relationship, a good service atmosphere has been basically cultivated through extensive organization, launch, publicity, guidance and supervision, and the awareness of friendly service among employees has been enhanced. In order to improve the refined service level, all departments compare the differences through special training and discussion, and find the gaps through self-evaluation and knowledge assessment, so as to urge the managers and employees to actively adapt to the new changes and new requirements of the new operation manual and improve the service and management level of the hotel under the new situation. To build a fine service brand and pay more attention to the quality construction of employees. In the first half of 2119, we organized and carried out induction training for new employees, job orientation training, service case training, situational practical training, etiquette training, outreach training, etc. Through the two-level training system of hotels and departments, employees' professional service knowledge and fine service awareness were enhanced and improved through various training methods and carriers. The second service skills competition was held, which comprehensively reviewed the professional skills of employees and found a number of outstanding service talents. At the same time, through the comments of the judges, the shortcomings and gaps were found, which provided a reference for cultivating learning and competitive talents and further improving the quality of employees in the future. Promote service innovation, refine traditional service brands, and the service quality is increasingly showing the charm of family and human taste, which has been affirmed and praised by guests.

(6) Caring for the cultural life of employees, and enhancing the cohesion of employees

Employees are the precious wealth of enterprises and the source power to promote the development of enterprises. In the past year, we paid more attention to the core role of employees in enterprises, created various conditions to improve employees' lives, enrich employees' culture, enhance employees' sense of belonging to hotels, and create harmonious labor relations. Holding employee birthday parties every time enriches employees' multiple needs for cultural life and is widely welcomed by employees; Participated in the symposium of employee representatives for many times, sincerely listened to the opinions and demands of employees on business management, corporate culture and logistics life and tried their best to solve them. Attach importance to the construction of spiritual civilization, organize the spring fun sports meeting, organize the activities of "respecting the elderly and offering filial piety" in nursing homes, and organize colorful recreational activities such as makeup training, which enriched employees' spare time; Caring for employees, making employees relax by carrying out autumn tours and other tourism methods; Care for employees and pay attention to creating a corporate atmosphere of mutual help. At the beginning of the year, the former hotel took the initiative, and all the staff responded positively and donated money enthusiastically. In just one day, more than 1,111 yuan of Crystal Fund was raised, which enabled our company's Crystal Fund to be successfully established, and the hotel was devoted to love, which reflected the cohesion and warmth of the Hangwan family.

(VII) Deeply tap the business potential, and improve the quality and efficiency

In the first half of 2119, the total business volume of the hotel industry was obviously reduced, and our business task was heavy. However, in the face of difficulties and challenges, all departments thoroughly implemented the annual work spirit of the hotel, focused on "tapping the potential and increasing income", used their brains to expand the tourist market, made a fuss about improving the competitiveness of products, spent their thoughts on reducing costs and increasing efficiency, and made innovations. Constantly tap the business potential and expand the growth space, such as: the public relations marketing department deeply explores the tourist market, through continuous visits to the local market, the foreign individual market and the travel agencies in surrounding cities, as well as regular visits to customers, to capture market business opportunities and strive for the team to receive tourists. Received more than xx meetings of the conference team throughout the year, achieving income of more than xx yuan; The housekeeping department strives to control operating costs and strive for quality and efficiency, and realizes income of more than xx million yuan in the aspects of comb recycling, commodity combing and adding bottled water and washing suits. Procurement and supply seize the ups and downs of market prices, and purchase materials in large quantities at the trough, and compare the prices in many ways, reducing the procurement cost by 11,111 yuan, which is the icing on the cake for the annual main income.

(VIII) Tightening the strings of safety production and making solid progress in safety management

In 2119, we will continue to grasp the work of safety production, with the aim of ensuring safe operation, focusing on preventing and eliminating hidden dangers, focusing on implementing the responsibility system and safety supervision, and taking the investigation and management of hidden dangers as a breakthrough, and thoroughly implementing various measures for safety production: we will continue to implement the responsibility system of safety management departments, and consolidate the principle of "unified leadership of hotels, focus on functional departments and active participation of employees" Strengthen the safety inspection of fire control facilities and equipment, safe evacuation routes, key areas and key parts, implement the investigation and management of hidden dangers, and realize the institutionalization, standardization and regularization of investigation and management of hidden dangers; According to the new standard of star rating, emergency response plans such as fire fighting, fire emergency evacuation, food hygiene poisoning and sudden public security cases were formulated and improved, which improved the safety management and response level; Strengthen the pre-holiday safety inspection of major holidays such as the Spring Festival and May Day, implement the duty system for production safety, and strictly prevent and control the occurrence of accidents; Organize new and old employees to hold special training and lectures on fire prevention for 1 times, continuously improve employees' safety awareness and prevention skills, cooperate with higher health departments to carry out special inspections on food additives, strengthen food safety management measures, and strictly prevent food poisoning accidents; We strengthened the construction of standardization of production safety, basically established a standardized management system of production safety, and passed the examination of the Joint Inspection Team of Standardization of Production Safety, which was affirmed and praised by the experts of the inspection team. Increase investment in safety and improve the scientific and technological level of safety equipment. In the first half of 2119, there were no major safety accidents and personal injuries, and the work tasks of the superior management departments were well completed, and the smooth and orderly operation of safety production in the first half of 2119 was realized.

the above are the achievements and main lines of work in the first half of 2119, which are the fruits of the unity, hard work, forge ahead and hard work of all employees. Summing up success