I. Functions and Services of Shangqiu 12345
Shangqiu 12345 Citizen Service Hotline is a multi-functional government service platform. It provides a variety of services, including government consultation, complaints and reports, suggestions and feedback, etc., aiming to meet the various needs encountered by citizens in their daily lives and work. Citizens can reflect their problems and give their opinions to government departments anytime, anywhere, and receive timely and accurate replies and solutions through telephone and internet channels.
Two, how to use Shangqiu 12345
Using the Shangqiu 12345 Citizen Service Hotline is very simple. Citizens simply dial the hotline, follow the voice prompts to select the appropriate service category, and then describe the problem or demand to the operator. The operator will contact the relevant government departments in a timely manner to coordinate and deal with the situation as reflected by the citizen, and will feedback the results to the citizen. At the same time, citizens can also make online inquiries and complaints through the official website or mobile APP to enjoy a more convenient service experience.
Three, the significance and value of 12345 in Shangqiu City
The establishment of 12345 Citizen Service Hotline in Shangqiu City is of great significance in enhancing the level of government services, and strengthening the communication and interaction between the government and citizens. It can not only solve the problems encountered by the citizens in a timely manner and improve their quality of life and sense of well-being, but also promote the improvement and optimization of government departments and the modernization and intelligence of government services.
In summary:
Shangqiu 12345 Citizen Service Hotline is a platform that provides citizens with convenient and efficient government services. Citizens can call the hotline or use the online channel to reflect problems and give opinions to government departments and get timely and accurate answers and solutions. The establishment of 12345 in Shangqiu City not only helps to improve the level of government services, but also promotes communication and interaction between the government and citizens, and promotes the modernization and intelligence of government services.
Legal basis:
"Regulations of the People's Republic of China on the Disclosure of Government Information"
Article 9 stipulates:
Administrative organs shall take the initiative to disclose government information that involves adjustments in the interests of the public, needs to be widely known by the public, or needs to be involved in decision-making by the public.
Article 10:
People's governments and their departments at and above the county level shall, in accordance with the provisions of Article 9 of these Regulations, determine the specific content of government information to be made public on their own initiative within their respective areas of responsibility, and focus on the disclosure of the following government information:
(1) administrative laws and regulations, rules and normative documents;
(2) national economic and social development plans
(iii) Statistical information on national economic and social development;
(iv) Financial budgets and final accounts reports;
(v) Administrative fees and charges, as well as their bases and standards;
(vi) Catalogs, standards, and implementation of centralized government procurement projects;
(vii) Matters, bases, conditions, quantities, procedures, deadlines for administrative licenses, as well as the catalog of all materials required to be submitted to apply for administrative licenses and their implementation;
(viii) Approval and implementation of major construction projects;
(ix) Policies and measures for poverty alleviation, education, medical care, social security, and promotion of employment, and their implementation;
(x) Emergency response plans for sudden public * **Event contingency plans, early warning information and response;
(xi) supervision and inspection of environmental protection, public ***health, production safety, food and drug, product quality;
(xii) major matters of urban and rural construction and management;
(xiii) construction of public welfare undertakings;
(xiv) expropriation or requisition of land (xiv) expropriation or expropriation of land, housing demolition and relocation, and its compensation, subsidies and the issuance and use of fees;
(xv) rescue and relief, preferential treatment, relief, social donations and other funds management, use and distribution.
The Constitution of the People's Republic of China
Article 41 stipulates:
Citizens of the People's Republic of China shall have the right to criticize and make suggestions to any state organ or functionary; and they shall have the right to lodge a complaint, indictment, or denunciation with the state organ concerned in respect of the violation of law or dereliction of duty on the part of any state organ or functionary; provided that shall not fabricate or distort the facts to make false accusations.