Reprint the following information for reference

Restaurant waiter management system

1. Work attitude:

1. Complete all the work accurately and timely according to the hotel operating rules.

2. Employees should obey the arrangement of their superiors and do the work arranged by their superiors seriously and diligently.

3. When employees are not satisfied with the reply from their immediate superiors, they can go above the next level and report to their superiors.

4. Work hard, be enthusiastic, speak kindly, be modest and prudent, and behave steadily.

5. When dealing with customers' complaints and criticisms, you should listen calmly and explain patiently, and try your best to solve the problem satisfactorily by yourself. Under no circumstances should you argue with the guests. If you can't solve the problem, you should report it to your immediate supervisor in time.

6. Employees should arrive at their posts in advance to make preparations on the basis of the prescribed working hours. Do not leave without leave or leave early during working hours. Employees on duty are not allowed to leave their posts before the next employee takes over. Employees should leave the hotel within 31 minutes after work.

7. Employees are not allowed to receive visits from relatives and friends during working hours. Employees are not allowed to use the guest telephone without the consent of the department head.

8. It is forbidden to hang around, chat or eat snacks at work. Smoking is prohibited in restaurants, kitchens, dressing rooms and other public places, and you are not allowed to do anything unrelated to your job.

9. Be hospitable, stand up and serve, and use polite language.

11, without the approval of the department manager, employees are not allowed to be guests in the restaurant, and managers at all levels are not allowed to use their powers to give various special discounts to relatives and friends.

11. During work, employees are not allowed to sit and lie on sofas and chairs without guests.

2. Uniforms and work cards:

1. Staff uniforms are issued by the hotel. Employees are responsible for taking care of their uniforms. Employees should wear work cards during working hours.

2. When employees leave their jobs, they must return their work clothes and work cards to the competent authorities. If they don't return them or their work clothes are damaged, they must pay the clothing cost.

3. Appearance, grooming, manners and personal hygiene:

1. The mental outlook of employees should be natural, smiling and dignified.

2. Employees' work clothes should be kept clean and tidy at all times.

3. Male employees should shave their faces, and their hair should not pass through their ears and collars.

4, female employees should be dished to ensure a good mental outlook.

5. Male employees should wear leather shoes, and slippers or sandals are forbidden. Female employees should wear black high heels and flesh-colored socks.

6. Fingers should be smokeless, and female employees can only use colorless nail polish.

7. Only watches, wedding rings and pendant-free earrings are allowed. Kitchen staff are not allowed to wear rings at work.

8. During working hours, do not cut your nails, pick your nose or pick your teeth, and cover your yawning and sneezing with your hands.

9, keep quiet during working hours, no loud noise. Speak softly, walk lightly and operate lightly.

IV. Hygiene of the company:

1. The cleaning staff shall clean the business area once before opening, and ensure the good hygiene of the business area during the working period, but it shall not affect the work of other employees or interfere with the guests.

V. Pickup:

1. Money or left-behind items found in any place of the hotel should be immediately turned over to the supervisor for detailed records.

2. If the goods are unclaimed after three months, the top management of the hotel will decide the handling method.

3. Failure to report it will be regarded as theft.

VI. Hotel property:

1. Employees should be clear about the placement of the equipment they need when working;

2. Hotel articles (including articles issued to employees for use) are all hotel property. Regardless of negligence or intentional damage, the parties concerned must compensate as appropriate. If an employee commits theft, the hotel will immediately dismiss him and hand him over to the public security department according to the seriousness of the case.

VII. Attendance:

1. Employees must go to work according to the Staff Work Schedule and the shift schedule arranged by the management. If it is necessary to change the shift, they must first obtain the permission of the leader.

2. Employees must sign in before office hours.

3. It is forbidden to sign in for others. In case of violation, the person signing the card and the cardholder will be disciplined.

4. If an employee is in a hurry and can't go to work on time, he/she should call the department manager for approval, and make up the leave formalities after the work, otherwise, he/she will be treated as absenteeism.

5. if the work card is lost, report it to the personnel department immediately, and issue a new card after the approval of the department manager. The expenses required for handling it shall be borne by the employee who lost the work card himself.

6. Employees are not allowed to leave their jobs without approval during working hours.

8. Hotel safety:

1. When employees enter and leave the hotel, the supervisor reserves the right to check the belongings at any time.

2. Employees are not allowed to leave the store with luggage and parcels, and they can only leave the store with the consent of the department head under special circumstances.

IX. Circuit failure:

When the circuit fails, the following measures should be taken:

1. Notify the maintenance personnel, take emergency measures immediately, and do not handle it without authorization.

2. Talk to the guests who are having dinner and apologize.

X. Fire safety:

1. The hotel is equipped with standard fire fighting equipment. Every employee must be familiar with and understand the correct use of fire extinguishers and fire fighting equipment, and memorize the hotel fire stairs and evacuation routes.

2. When a fire is found, if the circumstances are minor, use a fire extinguisher as soon as possible. If the circumstances are serious, call 119.

XI. Fire prevention:

1. Observe the regulations on "No Smoking" in relevant places.

2. It is forbidden to leave cigarette butts or other burning materials in stairs, boxes, aisles or wastebaskets.

3. Waste paper, dirty blankets, dirty cotton fabrics or other flammable items shall not be piled up anywhere in the hotel to prevent flammable sources.

4, are not allowed to be placed near the stove or high wattage lights.

5. containers containing inflammable and explosive substances shall not be stored in buildings.

6. Any employee who finds a cigarette butt still smoking should put it out immediately.

7. If wires are found to be loose, worn or broken, and power sockets and electrical appliances are damaged, it should be reported to the maintenance department immediately for timely repair.

8. The chef must check the safety status of fuel pipes, burners, switches and other facilities before going to work. If leakage is found, the valve should be closed and reported to the maintenance department.

9. The chef must check all kitchen equipment and turn off all valves before leaving work.

XII. Reward and Punishment Regulations

In order to achieve a high degree of unity between personal interests and the interests of the company, all employees should abide by the Code of Daily Conduct for Employees, and the following provisions are hereby formulated:

(1) Excellent employees:

The hotel will draw a certain amount of funds as bonuses for employees every month, and conduct assessment according to the post responsibilities of each employee at the end of the month, at the end of the season and at the end of the year.

(2) Award and promotion:

The hotel has made outstanding contributions to improving management, improving service quality and economic benefits, or those who create outstanding achievements in the daily work of the hotel will be awarded or promoted.

(3) Types of dereliction of duty and disciplinary actions:

1. Disciplinary actions include verbal warning, corrected interview, written warning, dismissal warning, salary deduction, salary suspension, dismissal, termination of contract or dismissal. Disciplinary action shall be issued by the department manager with a dereliction of duty form, which shall be handed over to the dereliction of duty employee for signature, and a copy shall be sent to the competent department for filing.

2. 51 yuan will be given financial punishment for the third class A dereliction of duty. If 51 yuan is deducted for one class A dereliction of duty in the future, outstanding employees will not be evaluated for more than five times, and the company can dismiss the employee for six times;

3. The financial penalty of 111-511 yuan will be imposed for the first time of class B dereliction of duty, and the penalty of 511-1111 yuan will be deducted for the second time of class B dereliction of duty, and the relevant personnel shall be responsible for the economic losses caused by the company as appropriate, and those with particularly serious circumstances may be dismissed.

4. When there are no guests at work, employees have to sit and lie on sofas and chairs. Violation of a fine 31 yuan.

5. Once the employee is dismissed by the company, the monthly salary will be deducted by 41%.

Attachment: Types of dereliction of duty

Class A dereliction of duty:

1. Being late for work, leaving early, not signing in at work or instigating others to sign in for themselves and others;

2. The appearance is untidy: A men have long hair, while women don't have curly hair; B dirty hands; C standing posture is not correct;

D put your hand in your pocket; E sleeves and trouser legs are rolled up; F does not meet the requirements of appearance;

3. Make a loud noise in public places or do indecent habits in places where other hotel guests can see and hear, and gather people to discuss personal matters;

4. Leave your job without permission or loiter in other departments, do private things during work hours, read newspapers and magazines, listen to the radio, tape recorder or watch TV (except for rest or work); Failing to comply with the regulations on making phone calls;

5. Damaging work clothes and using hotel stationery for personal affairs; I didn't put my work supplies back when I got off work, and I didn't turn off the power of computers, stereos, printers, lighting, air conditioners, water dispensers and other electrical appliances.

6. Skip classes in training class and do not participate in group activities held by the unit.

7. bring your wife, husband, boyfriend and girlfriend into the hotel without permission.

8. Failing to do things according to regulations and causing certain losses to the company.

9. Violation of the provisions of the Code of Conduct for Employees and the Code of Conduct for Office Personnel is relatively minor.

Class B dereliction of duty:

1. Absence from work.

2. The hygiene of the business area, waiters and tableware is unqualified, which affects the mood of the guests.

3. doze off at work; Gambling or watching gambling in the hotel;

4. Be impolite to guests and colleagues, say abusive words and.