Legal analysis: The hotel is really responsible for the fall and fracture of customers in its store. If a natural person, legal person or other organization engaged in business activities such as accommodation, catering, entertainment or other social activities fails to fulfill its security obligations within a reasonable range, causing personal injury to others, and the obligee for compensation requests it to bear the corresponding liability for compensation, the people's court shall support it.

legal basis: article 1198 of the civil code of the people's Republic of China, if the operators, managers or organizers of mass activities in hotels, shopping malls, banks, railway stations, airports, stadiums, entertainment places and other business places fail to fulfill their security obligations and cause damage to others, they shall bear tort liability.

if the behavior of a third party causes damage to others, the third party shall bear the tort liability; Operators, managers or organizers who fail to fulfill their security obligations shall bear corresponding supplementary responsibilities. Operators, managers or organizers may claim compensation from a third party after assuming supplementary responsibilities.