First, let's see what kind of robots these are.
It is understood that local time is 65438+February 2 1, and two humanoid robots named Dasha and Alex are on duty at the Moscow Public Service Center in Russia. They are going to provide consulting services for tourists.
2. What are the advantages of robot service over manual service?
In fact, robot services have been implemented in many places. For example, the three major communication operators have begun to launch intelligent voice services. People can ask questions to this system by voice. If they are not satisfied with the answer of this intelligent voice service, they can also directly connect with the human service. The biggest advantage of robot service is that it can provide 24-hour uninterrupted service, and robot service can quickly query something. Robots also have a greater advantage, that is, they are not affected by emotions.
3. What are the disadvantages of robot service compared with human beings?
Sometimes robot service always gives people a cold feeling. Robot service needs people to express things clearly, but for some elderly people, this service may not be suitable. Therefore, the manual service is more humanized and can understand the inquirer's thoughts better. Therefore, it is often when robots can't meet people's needs and finally need human services. From this point of view, although robots can replace some service personnel or reduce the work intensity of service personnel, there is still a long way to go before intelligent robots can completely replace manual services.
If you have any opinions on whether the service personnel will be replaced by technology, please leave a message in the comment area.