On the cashier's work summary of five

Time always inadvertently slipped away in a hurry, our work has come to an end, review this period of time, there must be a lot of hardship, for this to do a good job summarizing the work. Then know how to write a good job summary? Here is my cashier for you to organize the work summary, I hope to be able to help you!

Cashier work summary 1

Unconsciously in the company's work for nearly a year's time, in an instant has come to the end of the year. Maybe for everyone, do a cashier is a very simple thing, cashier is only responsible for collecting money, other employees do their jobs, there will be nothing difficult. I used to think so, but now, when I become a cashier, I realize that it is not as simple as I thought. In fact, no matter what kind of work, no job is simple and easy to do, only hard work can do well! Now in this year's work is summarized as follows:

First, always abide by the discipline of the mall

As a cashier dealing directly with cash, you must comply with the mall's operational discipline. Cashier in the business body can not have cash, so as not to cause unnecessary misunderstanding and may produce the phenomenon of public money private. Cashier in the collection of money, not to leave the cash register, so as not to cause loss of money, or cause waiting for the settlement of customer dissatisfaction and complaints.

Second, leave the post in an orderly manner and do the work conscientiously

When the cashier leaves the post temporarily, he/she should put the "Suspend Payment" sign on the cashier's desk. If another cashier takes over, he/she should count out the spare change for the person who takes over and lock the rest of the cash separately. When you return to work, check whether the cash received by the receiver and the amount of the small ticket are consistent.

Third, according to the company's regulations

Strictly in accordance with the provisions of the company's collection procedures for the collection of money, must be done: before the collection of money, the amount of each small ticket on the calculator to verify once again, accounting for error and then entered into the computer. The counter number and price entered on the computer should be consistent with the counter to open a small ticket. In the collection process, insist on doing: singing receipts, singing payment, singing to find, so as not to lead to unnecessary trouble. In the collection process to do: not missed, not less, not more. After the collection, check the counter of the printed tickets, the amount of counters and counters issued by the counter of the counter, whether the amount is consistent.

Fourth, courteous treatment of customers, enthusiasm and patience

Treat customers with polite language, speak in a respectful and cordial tone, do not speak loudly to customers. As a member of the service industry, we can do is to serve the customer, so that customer satisfaction and return. This requires us to have good personal qualities, to be enthusiastic and patient reception of each customer, do not bring their own little emotions in the work, which will make you in the work of many unnecessary trouble, in order to prevent conflicts between themselves and the customer, we must maintain a good state of mind.

The above is my personal experience and summary at work, I will keep this positive and positive state, and strive to be even better in 20__!

Cashier Job Summary 2

Every time I go to work, I pay attention to my appearance and demeanor. Because being a cashier is also a window to show the management and image of the hotel. I keep a smile, take it seriously, answer questions patiently, and provide the most satisfactory service for the guests.

First, there are problems. First, their own learning is not tight.

In our daily life, we can not take the time to strengthen the cultural knowledge of learning to enrich themselves. Most of the books we read are entertainment magazines.

Second, the work initiative, the sense of solidarity and collaboration needs to be strengthened.

At work, he can try his best to do what his superiors arranged or within their own scope, but not enough initiative to assist others to complete the work, to participate in some of the unit's training.

Third, the next step is to strengthen the study, and constantly improve their own cultural literacy.

It is necessary to strengthen cultural knowledge, especially foreign languages. Try to read a good book every month, write a short essay every week and read a newspaper every day.

Fourth, try to learn their business and improve their work skills.

Can not reach the current level of business, but also to be modest to the business superb old comrades to learn, and constantly improve the quality of service, improve the efficiency of work, to achieve zero error.

Fifth, practical efforts to continue to contribute to the development of unit construction.

I work in the company this year, is my learning knowledge, improve the ability of the year, but also my growth, progress, happy year. I will continue to maintain my strengths and overcome my weaknesses to contribute to the construction and development of the company.

The front desk is the window of the hotel service. My position is the front desk cashier, mainly responsible for the settlement of the accounts of the hotel room, catering and other accounts, plays an important role in the hotel operation. Here, I would like to talk about my experience in the cashier's work in these years.

First, greet customers with a smile.

Guests enter the hotel, see our warm smile, will feel very friendly, very home feeling. Even if we encountered some unpleasant things in the checkout service, if we still greet with a smile, I believe that no matter how unreasonable the guests, there is no reason to lose their temper. The so-called "meet a smile, everything will be eliminated"!

Secondly, "be anxious for the guests, think about how the guests think."

Front desk staff will come into contact with different types of guests every day. We should provide different services for different types of guests, the service purpose is "to treat the guest as our God". The service guideline is "Make it convenient for the guest is the highest rule of service, the guest's demand is the highest order of service, never say 'no'". We provide courteous and considerate service to the regular guests of the hotel. The first step is to understand the habits of the guests. For example, when guests usually check out, we can organize the accounts in advance, and guests come to check out directly. In this way, we can save time for our guests and make them feel that they are highly valued in our hotel. I believe that the next time guests come to Jinan, or will choose us famous.

Third, do not make uncertain promises to guests.

When a guest's needs need to be accomplished with the assistance of other departments or individuals, they should inquire before making a decision because guests want an accurate answer. However, that doesn't mean you don't have to do everything possible to solve the problem for the guest. The key is to let the guest know that his problem isn't something he can solve right away on his own, and that you're really trying to help him.

Many guests asked for more invoices from the front desk, we rejected, suggesting that guests can spend in other business points, counted in the item of room charges, which can benefit the hotel, but also to meet the needs of the guests, but for the accompaniment of the guests never violate the principle.

Fourth, consider how to make up for the mistakes of colleagues and departments to ensure that guests check out in a timely manner, so that guests are satisfied.

The front cashier is the last department to be contacted before the guests leave the store, so they usually complain to us about the various services of the hotel when they check out, but these problems are not caused by the staff of the cashier's office. At this time, the most prohibited to shirk or blame the department or person who caused the difficulty, the most undesirable is to "hang up", because it can not make up for the mistake, but rather make the guests have doubts about the whole hotel management, thus deepening their mistrust. So to calmly play the role of intermediary, the cashier to other individuals or departments to explain the situation and seek help. Once the problem is resolved, ask the guest for their opinion. At this point, the guests will often be affected by your enthusiasm, thus changing the initial bad impression, and even between the guests and I established a close relationship of mutual trust.

Fifth, continuous learning, constantly improve their moral cultivation, and constantly improve their service skills.

"Although the sword is profitable, it can not be constantly sharpened", "study hard, do not know enough." Only by learning can we sharpen our character, improve our moral cultivation, and enhance our service skills. Let us keep moving forward with a vigorous pace, and let us walk on a sky where we can fly high! Honorable brothers and sisters, work hard for our tomorrow!

Cashier's work summary3

__ years, under the accurate leadership of the section chief, in the active support of colleagues and help, I can strictly require themselves to better fulfill the duties of a foreman to successfully complete the work task, get the leadership of the certain and the praise of colleagues. Summarize the harvest a lot

. First, in the work of learning, and constantly improve their business level. As a cashier foreman, first of all a cashier, only their own business level is high, in order to win the support of colleagues, but also to be able to bring good, good management of the following staff. Certainly I engaged in cashier work has been three years, and made a certain achievement, but these achievements are still not enough, followed by the development of supermarkets, our cashier's work puts forward new requirements, through the study, I can always be the first to grasp the computer manipulation technology, always be able to do for the following colleagues to guide.

Second, the good governance of the staff, guidance, foreman is certainly not a leader of the night, but also managed a bunch of people, it is the trust of the leadership to allow me to take on this important task, therefore, in the work, I am always on their strict requirements, no matter who, there is a violation of discipline, and never tolerate will be, precisely because I can be strict in discipline, bold and courageous governance, and in the life of a caring following the staff, so they are very respectful of me!

Third, fair arrangement of cashier duty, shift work, cashier's work is not tired, but have to be careful, so the cashier must at all times to maintain a good state of mind and high energy. Therefore, in the work of a few staff scheduling, I always dug in, not only to let the cashier rest, but also can not affect their own work, but also to take care of their special circumstances.

Grasp the first level of work, to the leadership of the worry, as a foreman, can be solved at the cashier level title problem, I will never go to the trouble of the leadership of the mall, the big things, but also from the opportunity to report to the leadership of the instructions.

Through the year-end summary, I have a few feelings of its first is to carry forward the team spirit. As the company's business is not a personal behavior, a person's ability is limited, if we screwed together, we can do twice as much with half the effort. But this must be built on the basis of each member of something to prepare for a higher quality of business, the sense of responsibility for the work, good moral character, otherwise the team spirit has become a nonsense. Then how to take the initiative to carry forward the team spirit it, detailed to each part, if you work hard, performance is recognized by the leadership, will inevitably affect your nearby colleagues, we take you as an example, your progress invariably led to everyone **** with the improvement. On the other hand, the achievements of others will also become the motivation for you to continue to make progress, such as the chain reaction of the virtuous cycle.

The second is to learn to communicate with the part, between the leadership. The distribution of the company's institutions is like a net, each part seems to be independent, in fact, there is a certain connection between them. Take the Ministry of Finance, the daily business and each part to deal with. Keep in touch with the part, listen to their views and suggestions, found the title of the problem in a timely manner to correct. Doing so in one way to effectively carry out the function of monitoring, the second can be timely information feedback to the leadership, the work from passive to active. The third is to have a heart to climb the peak of enterprise. This puts forward higher requirements for our financial staff against the current, not to advance is to retreat. If you want to develop your career, you must arm your mind to adapt to the competitive environment of the market.

Life can be a few times Bo, in the days ahead, we have to turn thoughts into steps, with their own hard work and wisdom to depict the blueprint for the future.

Cashier Job Summary 4

I am ____, into the supermarket work has been three years, between these three years, I have been working hard and learning. It is really happy to enter the supermarket and work with so many interesting friends. This year we faced a great difficulty together, but we still persevered, which proved our unity and determination. So for this year, I think we have made a lot of progress, and I hope that the leadership can also see the progress of our group, but also see my personal progress.

In the cashier's job, we must first maintain a careful and cautious. This is a direct relationship with the money work, any little loss is not responsible for the work, as well as the supermarket to give us the trust of the betrayal. So no matter what, I always remind myself, must not make some such mistakes, let the supermarket suffered losses, but also let myself suffer losses. This year, I always inspire myself, spur myself on, so that I can keep a clear head to work, to deal with any one thing. Under my continuous efforts, I also succeeded in accomplishing what I had hoped for, and the good results of zero errors naturally made me proud.

Cashier is a very cautious work, remember the beginning of this year, I almost caused a small problem, there were too many people, in the checkout time a security bolt almost forgot to take down, well in the customer is about to go when I found out, quickly take down, or in the New Year's Eve, let be embarrassed, but also caused trouble for themselves. So things still need to be careful, especially for us this front desk work, but also to maintain a good state, or they may be prone to encounter some unnecessary troubles.

This year's year really flies by, through some difficulties, the whole day has become fast up. Previously, the control of time is not very good, but in this year, the speed and manner of my work has improved, all customers for my work, are given a recognition. I still remember that I used to be blamed by many customers for being too slow, and even sometimes I was complained, but not anymore, I keep a very precise speed in my work, which will not make the customers who are waiting at the back feel anxious, and also will not be negligent in my own work. This is my personal growth in this period of time.

Although this year has come to an end, but for the next year, I think I will be better to realize their more value, show their more energy to let me continue to harvest belong to this time in the light and hope. I will double my efforts and move forward!

Cashier Work Summary 5

Time is really fleeting, unknowingly I have been employed ___ hotel nearly half a month, in the first half of the year, I have encountered frustration, enjoyment of happiness, but also I got the friendship, but ultimately all of these things are still letting me harvest a lot. Although the time is very short, but I experienced every day of every thing, for me is a kind of training, invariably I got a lot of valuable wealth. Here I would like to thank my leadership to my careful cultivation and guidance, but also to thank colleagues for their warm help. Here I will summarize my work in the first half of the year:

First, the work

At the beginning of the hotel, I first of all to the hotel's overall overview of the understanding of the hotel's responsibilities and the hotel departments with the overview of the heart to do a number of in order to work with the work of all departments to coordinate the work. My position in the hotel is the front office foreman, as a foreman I have to no matter in the work with the idea of colleagues to play a leading role, because I just arrived in a new environment, all the workflow is very strange, so I first from the interaction between coworkers, and colleagues to establish a good relationship, we help each other to help each other, and learning from colleagues with an open mind and the knowledge of the business, regardless of whether it is the reception or the front desk cash registers have to be skilled, so that we can better assist in the work of the hotel, I have to learn from colleagues to learn from colleagues. To do skilled, so that we can better assist the work of all, but also in the work of finding problems and timely solutions. In this period I mainly contacted a large-scale conference "fishing mountain", and got a complete success. I hope that in the second half of the year, I can receive more and more big activities, and I hope I can lead my colleagues to complete better.

Second, the idea

In the service industry, especially our front office every day to face the rows and colors of guests, in the mind we have to have a very high degree of correctly look at the guests of the unreasonable requests and some rude language. We have to learn to respect ourselves and respect for others, as long as the guests we have to serve with a smile, try to meet the requirements of the guests, so that guests are satisfied, to solve the problem as a kind of happiness to enjoy. For our own colleagues to help each other, learn to understand more, more people to let, more tolerance, we *** with to create a harmonious working environment.

Third, the following are some of my plans for the second half of the work:

(a) Combined with the actual problem of doing some training, first of all, in terms of grooming, every day, we must check their own instrumentation in the duty, to be appropriate to make up light, to maintain a vigorous and upward mental outlook. Secondly, in the cultural language will also be strong training, the face of the guests to use polite language, can not be arbitrary, so that guests have a guest as home feeling.

(b) Strengthen the management of discipline, under the leadership of the department manager, we strictly require themselves to comply with the rules and regulations of the hotel. In the work can not be sloppy and careless, should not do not do.

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