Reception process basic requirements: to do the "three active".

One, the initiative to greet: for the guests just entered the door, to greet first, put down the matter at hand, with a smile, standing service, "Mr. / Miss, good day, may I ask for an appointment?"

Second, take the initiative to arrange: after greeting the guests, lead the guests to the lounge area, ask if you need tea, and tell the guests can feel free to flip through magazines and other related introductions.

Three, take the initiative to provide counseling: 1) for guests with appointments, inquire about the time of the guest's appointment, and take the initiative to tell the state; 2) for guests without appointments, the first preliminary understanding of the guest's intention, such as the need to make an appointment to see whether there is time, if not, to make other arrangements.

Details: politely ask the customer, the customer can not wait, politely apologize and according to the customer needs time appropriate arrangements. Receptionist attitude: smile in the face of each customer, answering questions at the right speed, pitch appropriate.