classic communication case article 1

21xx In February, as the deputy general manager in charge of the company's production and operation, I learned that a large engineering project was about to be tendered, but I couldn't get a clear answer because I simply reported to the general manager by telephone, which made me mistakenly think that I was acquiesced, so I organized the business team to invest relevant time and funds to follow up the project in a hurry, and finally it fell through due to inadequate preparation. Afterwards, when I stated the relevant situation at the general manager's office meeting, the general manager thought that I "made an unknown report, made decisions without authorization, and improperly used organizational resources" and severely criticized me in front of the department. I retorted that it was "reported, the leaders paid insufficient attention, and deliberately made things difficult, which was caused by evading responsibility". Due to the differences in information transmission, role positioning, effective communication, teamwork and cognitive angle between the two parties, the interpersonal relationship within the enterprise is tense, the work is passive, and the vicious circle makes it difficult for the company's business to develop steadily.

From the analysis of this case, it is actually a typical case that there is no effective communication between the superior and the subordinate.

Personally, I am an energetic, aggressive person with keen market sensitivity. Because of my previous successful experience, I think I have certain innovation ability and influence. However, due to the change of roles, the new leader in charge lacks certain management experience and communication skills, which eventually leads to the general manager's biased understanding of me. There are three reasons for the analysis:

First, I ignored the principle of information organization. When I learned that the enterprise had a great opportunity, I was too confident and attached importance to my achievements. I made blind decisions and expanded my management scope under the condition of insufficient information from the other party and feedback from the general manager, and did not effectively analyze and give full play to human resources information.

second: I neglected the principle of correct positioning. As the deputy general manager in charge, I didn't try my best to win the full support of the superior general manager. Instead of taking reasonable and effective analysis based on my own subjectivity and experience, I came up with a specific implementation plan and got approval through communication, which made the general manager mistakenly think that he was eager to grab the credit and was suspected of exceeding his authority.

third: I didn't use the communication channel well. Afterwards, the results were not communicated and summarized face to face with the general manager in advance, but expressed their ideas directly at the general manager's meeting, which caused the general manager to misunderstand without knowing it, and slowly led to the tension within the enterprise through the influence of the leader.

fourth: I lack the sense of organizing a team. The company is a team, and the members of my small department are just a working group. When I got an opportunity to create profits for the enterprise, I didn't play the team spirit, use the most effective resources of the company, and didn't let the employees have a clear team goal, so I went to work with enthusiasm. In this way, not only did it not bring good performance to the enterprise, but it also damaged the enthusiasm of subordinates.

On the other side of the incident, the identity of the general manager as a decision-maker also made some serious communication obstacles. As a result, the cohesion of enterprises has declined and their operating performance has been poor. The main manifestations are:

First, the general manager lacks empathy to listen. Communication is two-sided. When I called the general manager to report the work direction information, the general manager did not check the understanding of the information I conveyed, nor did he respond positively, which made me think that I made an incorrect judgment by default. Afterwards, when I presented my thoughts to the general manager, he didn't seriously listen to my work ideas from my point of view, but only subjectively considered my fault. This led to the negative emotions being brought to the whole organization later.

second, the general manager lacks understanding and trust in his subordinates. The effectiveness of communication is once again undermined. If we both communicate in a fair position, the general manager will not criticize me severely to the lower departments, which will dampen my self-esteem and enthusiasm. In this way, we will be honest in the whole communication process, and put ourselves in each other's position by empathy, and adopt tolerance to include each other's mistakes, so as to encourage me to learn lessons and work harder in the future.

thirdly, the general manager lacks the skills to build an effective team. After the dispute in the general manager's office meeting, there was a small wave in the small leadership team of the enterprise, but the general manager did not take appropriate measures in time to build a harmonious team, learn from the whole thing, and make a better effective mechanism for the enterprise to transmit information. Instead, he let it go and did not communicate with his subordinates, making the situation expand step by step. Classic communication case article 2

Xiao Dong, a junior in Northeast Normal University, has not been home for three consecutive holidays. "I don't want to see my parents. Every time I stand on the platform to go home, it seems to be a torment." "They don't understand me at all, and I'm ashamed to see them. I feel that I have accomplished nothing in the past three years, and I want to study, but I have no motivation. Sometimes I really don't know what to do. " Xiao Dong looked sad: "All I can do is talk to my girlfriend. I think only she can understand herself and really communicate with herself."

Like Xiao Dong, the reporter found in the interview that many college students said that "it is difficult to communicate with their parents". It is reported that in March last year, Shanghai Psychological Counseling Center conducted a survey among college students in major universities in the city. The results showed that about 69% of college students felt unable to communicate with their parents, and 27% of them said they never communicated with their parents.

Coincidentally, it was also reported at the second Shanghai Key (Demonstration) Middle School Students' President Forum recently that "there are obvious communication barriers between contemporary teenagers and their parents", and 63% of high school students think that they can only talk to their classmates, while only 21.9% talk to their parents. It seems that it is difficult for college students to communicate with their parents because they "laid the foundation" in high school.

Some people think that high school students who are in a rebellious period are prone to communication obstacles in the face of the pressure of the national college entrance examination (Q bar) and the strict requirements of their parents for their academic performance, while college students are approaching or reaching maturity physically and psychologically, so communication with their parents should be smoother than that of high school students. However, the reality is obviously not the case. During the interview, the reporter found that many college students still have a feeling of resistance or awe to their parents. Most of them oppose their parents' education methods and can't stand the "parents' incomprehension".

Sun students of Northeast Normal University, whose parents are both laid off, have to worry about their livelihood every day. Every time they call, they just ask if their studies are good and if their tuition is enough. "I also know that they have no time to care about the feelings in my heart. What can I say? Talking too much will not add psychological burden to them? Gradually, I feel that my heart is separated from my parents. "

With the accelerating pace of work and increasing competitive pressure, many parents have to devote more time and energy to their work. Ms. Li, who lives in Changchun, told reporters that because of her busy work, her child hired a nanny when she was very young. She has always felt that she has given her children a lot more than children of the same age, but she found that the gap between her and her children was escalating slowly. She felt very puzzled and wanted to change, but she was unable to do so.

College students are reluctant to communicate with their parents for their own reasons. Liu Tongxue, a sophomore at Changchun University, told reporters: "There are many things in college, but I can't find a goal in life. I am very depressed and I am not in the mood to talk to my parents." Xiao Zhang, who studied law, also frowned: "When I went to college, I started to join many clubs, and then I gradually gave up. Later, I was busy with all kinds of grades and exams, and I rarely had heart-to-heart talks with my family. First, I have few words, and I can only hum and haw at most. Moreover, there is no need to let them know about my situation, which will make them worry. " "It should be said that in the adolescence from 15 to 22 years old, I have a distance from my parents and show indifference to them. This is the normal performance of adolescent growth. College students in adolescence also need a period of time to think independently, to find and find themselves. " Teacher Yang Shuqin from the Institute of Higher Education of Jilin University believes that for college students, to cultivate a good personality and establish a good family relationship, they should also take the initiative to find time to chat with their parents and experience the joy of communication. Classic communication case article 3

Yesterday, my daughter started to keep a diary, and she was usually asked to keep a diary. She always said that there was nothing to write. It suddenly occurred to me that I found a note written by my daughter to a boy in her trouser pocket, saying that she liked him.

So, I couldn't help looking through my daughter's diary, which surprised me. My daughter said in her diary that she likes a boy in her class, because the boy is very handsome, and the boy chose my daughter when she chose the little red flag of discipline in her class. My daughter wrote several letters to the boy, but the boy didn't seem to accept them, saying that he had read too many love letters. The daughter also sent the boy a copybook, and the boy accepted it, but he didn't say anything. The boy sits two rows behind his daughter. When a classmate answers a question behind him, her daughter always looks back at the boy, and their eyes always meet. My daughter feels inferior to other girls and says that she really likes this girl.

after reading my diary, I couldn't get over it for a long time. My daughter is only nine and a half years old! Is it normal to be so precocious? I want to talk to my daughter after her exam, but how can I talk to her without hurting her? Classic communication case article 4

Wu Jifu transferred to our class on the first day of school. As a transfer student, because he didn't take part in two military trainings in the summer vacation, he was less familiar with the whole class for two days. Therefore, at the beginning of school, he was rather shy and didn't communicate with his classmates, and he was not very stable in his studies. When he was in class, he was often in his personal thoughts and activities, and all aspects were passive.

But after a few weeks, I found that Wu Jifu was gradually cheerful, active in his studies, and more motivated, and his class situation had made great progress than before. I have carefully observed that the transformation of all this is inseparable from his communication with his parents. The original reason is that he often communicates with his parents in the memo book.

Every day in his notebook, he will write down his feelings and study at school, including happy things and unhappy things, as well as the difficulties and contradictions he encountered at school. However, every day in his notebook, his parents will analyze and communicate his feelings for one minute, sometimes with few figures, but sometimes with hit the floor, but most of them are positive and encouraging. In any way, children are encouraged to study more and participate in classes and school activities. It is with the help and encouragement of parents that Wu Jifu gradually becomes cheerful, enthusiastic and positive, and more willing to participate in this class and integrate into the group. Classic communication case article 5

The vice president of a British beer company was on a business trip to South America when he received a fax from the headquarters, asking him to stop by Jamaica on his way home to discuss business with the manager of a local liqueur export company. But the problem is that he doesn't have a visa to travel to Jamaica on business, and he wants to apply for one temporarily, and time is too late. So, he had to come to Norman Ray Airport in Kingston as a tourist. At the passport checkpoint, the immigration officer judged from the work log and correspondence of his purse that he was traveling on business, so he was not allowed to enter the country. He repeatedly stated to the immigration officer that he was only here for a short rest before returning to London. This was barely allowed to enter the country. As soon as he settled in the hotel, he telephoned the liqueur exporter.

Just after the phone call, an immigration official came and said that he came here for business purposes and didn't get the proper visa. He was told that he would be closely monitored by relevant parties, and once he was found to be engaged in business activities, he would be deported immediately and fined heavily. For two days, there was always a policeman beside him, like a shadow. He had to pass the time like a tourist. It seems that this trip can only waste time and money. But before he left, he negotiated business with the export under the nose of the police. The hotel has a swimming pool, and there is a bar beside the pool for guests to have a drink and take a break. The watching police saw him sitting in front of the bar drinking with a young girl in a bikini, and chatting with the bartender one by one. Who knows that the waiter was dressed as an exporter, while the young girl was his secretary. Classic communication case article 6

Xiao Jia is an employee of the company's sales department. He is easy-going, does not like to argue, and gets along well with his colleagues. However, some time ago, I don't know why Xiao Li in the same department always had a hard time with him everywhere, and sometimes he deliberately criticized others. He also deliberately let Xiao Jia do more work tasks with him, and even robbed several old customers of Xiao Jia.

At first, Xiao Jia felt that they were all colleagues, so it was no big deal. Just put up with it. However, seeing that Xiao Li was so arrogant, Xiao Jia got angry and sued the manager. The manager criticized Xiao Li, and since then, Xiao Jia and Xiao Li have become absolute enemies.

Case comment:

What Xiao Jia encountered is a common problem at work. During a period of time, colleague Xiao Li's attitude towards him has changed a lot, which should alert Xiao Jia and pay attention to whether there is something wrong. However, Xiao Jia is just blindly forbearing. This forbearance is not a good way. What is more important is to communicate more.

Xiao Jia should consider whether Xiao Li has some ideas and misunderstandings, which makes his attitude towards himself so bad. He should take the initiative to have a sincere communication with Xiao Li in time, such as asking Xiao Li if he did something wrong and embarrassed him. No one likes to make enemies with others. Maybe the misunderstandings and contradictions between them will disappear through timely communication when they are relatively shallow.

But as a result, when Xiao Jia couldn't stand it anymore, he chose to complain. In fact, looking for a supervisor to explain something can't be said to be wrong. The key is how to deal with it. However, Xiao Jia, the department head and Xiao Li made the same mistake here, that is, they didn't insist on "focusing on things, not people", and the director was too hasty in doing things, which didn't play a proper regulatory role. His criticism aggravated the contradiction between them. The correct way is to untie the misunderstanding and contradiction between the two sides and strengthen the communication between employees to deal with this matter. I think the result will definitely be much better.

each of us should learn to communicate actively, sincerely and strategically, so that we can resolve many misunderstandings and contradictions that can be avoided in our work and life. Classic communication case article 7

On a business trip the other day, a customer had a pet shop in front of his company and saw a puppy in the pet shop. After some bargaining, he bought the puppy and took it home.

I called my second sister in the evening and told her that I bought a Bomei. She was very happy and immediately asked what color the dog was, how old it was, and was it cute? In the evening, my elder sister called to ask me about my recent situation. The dog barked when I answered the phone. As soon as she heard a dog barking on the phone, she asked if it was dirty and bitten. Have you been vaccinated or not ... < P > It's the same understanding of a dog, but it's different.