One-year work plan of General Affairs Department 1 The front desk is the functional department responsible for attracting and receiving guests, selling hotel services such as guest rooms and restaurants, and providing various comprehensive services for guests. It is the business window of the hotel and an important window reflecting the overall service quality of the hotel; It is the place where guests leave their first and last impressions; It has certain economic effect; Have a coordinating role; Building a good customer relationship is an important department. Make the following work plans for all functional departments in the front office:
First, the formation of personnel.
During the hotel preparation, besides hardware preparation, the most important thing is to form a staff team. The setting and staffing of the front office will affect the cost level of the hotel, so we should proceed from reality, streamline the organization and clarify the division of labor. It is necessary to carry out the survival of the fittest, provide excellent hotel employees with job skills knowledge training, take on-site training as the main means, conduct regular evaluation and testing, and give targeted guidance and education to continuously improve the business skills of hotel employees, so that the front desk hotel employees can meet the standards of hotel personnel.
Second, pay attention to training.
The front hall is the facade of the hotel, and every hotel employee has to face the guests directly. The attitude and service quality of hotel staff reflect the service level and management level of the hotel. Therefore, the training of hotel staff is the most important, and a detailed training plan should be made for the front desk. With good service skills and skilled business knowledge, we can provide high-quality, efficient and fast service. Only by training hotel employees can hotel employees have excellent skills and provide quality services to guests.
Third, strengthen the sales awareness and skills of hotel employees.
Front desk hotel employees, especially front desk hotel employees, must master the art and skills of front desk promotion. Grasp the characteristics of the guests, carry out targeted sales according to the different requirements of the guests, and recommend the most suitable products to the guests who need them most, so as to achieve twice the result with half the effort. Strive to improve the occupancy rate and strive for benefits at the same time.
Fourth, open source and reduce expenditure.
In order to protect the environment and take the road of sustainable development, "increasing revenue and reducing expenditure" is the pursuit of every hotel. Front-desk hotel staff should also actively respond to low-carbon operation, control costs and carry out expenditure-saving activities, which can not only meet customers' green needs, but also create economic benefits for the hotel, killing two birds with one stone. You can start from your daily life, turn off the tap, turn off the unnecessary power switch, reuse the back of used A4 paper and so on.
Fifth, attach importance to and adopt the opinions of guests and advocate personalized service.
Always consult guests and pay attention to their complaints. The opinions of guests are an important channel to obtain quality information and also important information to improve management. Listen to and solicit the opinions of guests, reflect and report to superiors in a timely manner, with a positive attitude and proper handling. In order to make our service satisfy our guests. Advocate personalized service, attract customers' attention, improve customer satisfaction and win more repeat customers.
Sixth, pay attention to coordination with various departments.
The hotel is like a big family, and the front hall is the nerve center department of the whole hotel, which has close working contact with catering, sales, guest rooms and other departments. If there is any problem, we should actively coordinate with relevant departments to solve it, so as to avoid the deterioration of the situation, because everyone has the same purpose for the hotel, and if it is not solved well, it will bring certain negative effects to the hotel. Therefore, work contact, information communication and unity and cooperation between departments are particularly important.
The work plan of the General Department for the next year is 20xx. The General Department will truly implement the guiding principle of "sales breakthrough, fixed-point products, accelerated development and orderly management" put forward by the company, and actively promote the rapid development of the company. In the aspect of talent introduction, we should standardize the recruitment procedures, strictly control the entrance of talents and improve the quality of talent introduction. In personnel training, we should pay attention to the improvement of employees' professional skills and comprehensive quality, standardize training procedures, establish and improve training mechanisms, strictly control training quality and improve training effects. In terms of management, comprehensively improve the management level, constantly establish and improve various system documents and promote them, and strive to promote the process of management institutionalization. Cultural propaganda should focus on key points and typical examples, establish a positive image of the company, inspire employees' morale, motivate employees to make progress, strengthen communication and unity between the company and employees, and correctly guide employees to unify their thoughts and goals with the company. In logistics construction, we should strictly control the quality and cost of the project, improve the basic appearance of the company and the working, living and entertainment environment of employees, and enhance the value influence of the company. Logistics services should be warm and thoughtful, ensure water and electricity supply, ensure food quality, do a good job in environmental sanitation, improve service level, do a good job in logistics support, strengthen safety precautions, and create a harmonious park.
In XX years, the work of the General Department was carried out around the idea of "grasping management, giving effect and ensuring safety" to achieve a new breakthrough in work performance!
First, recruit talents and gather talents.
Product development depends on people, sales depends on people, management depends on people, production depends on people, service depends on people, and company development depends on people. Recruiting talents for the company is the focus of the comprehensive department. In view of the company's current situation, in-depth research on the talent demand of various departments, timely release the recruitment demand information, rationally organize talent recruitment, standardize the control procedures of talent recruitment process, strictly control the entrance of talents, and recruit qualified talents for the company. Next year's task is to meet the company's work needs this year and 100% complete the recruitment plan.
Second, actively cultivate and reserve talents.
Society is developing, science and technology are developing, and companies are developing. It is necessary to develop talents to meet the needs of company development. In a technology-based enterprise like ours, employees can't be completely regarded as companies.
Cost should be regarded as the company's resources, and resources should be effectively developed through active training to enhance the competitiveness of enterprises.
By establishing and perfecting the training system, standardizing the control procedures of the training process, improving the training effect, rationally organizing and effectively promoting, we will cultivate talents with both ability and political integrity for the company and make a good talent reserve for the long-term development of the company. For many years, this work has not achieved obvious results. With the development of the company, we should make a breakthrough in this work next year, complete the establishment of the training system, formulate this year's training plan, steadily push forward the implementation of the plan, measure the training effect through training evaluation means, tap the comprehensive potential of employees and create greater value for the company.
Third, strengthen system construction and promote the institutionalization of management.
There are often many people and things in enterprises that are difficult to evaluate, and there are many problems that I don't know how to deal with. The existence of these phenomena gave birth to an independent discipline-management. The larger the enterprise scale, the more obvious the importance of management. In order to improve product quality, there is a quality management system, an administrative management system, and human resource management to improve the quality and working ability of employees.
As a comprehensive department, its work focuses mainly on administrative management and human resource management. Management is based on "laws to follow", so system construction bears the brunt. Next year, we should improve the system construction and application of performance management, implement reasonable job evaluation for employees, make correct performance evaluation for employees' work, and encourage employees to work harder and devote themselves wholeheartedly; It is necessary to establish a monthly report and work record management system to support the application of performance appraisal; It is necessary to improve employee operation control procedures and standardize employees' work behavior; It is necessary to establish a training system, promote the construction of the training system, and achieve the purpose of improving personnel training and development; It is necessary to improve personnel control procedures and standardize talent recruitment, personnel adjustment and salary adjustment; It is necessary to improve the salary control procedure, make the salary distribution of employees more reasonable, retain talents and stabilize the workforce; It is necessary to establish a reward and punishment system, standardize employee management, motivate employees to make progress and enhance their sense of responsibility; It is necessary to improve the evaluation rules to evaluate outstanding employees and teams and set a benchmark for talents in the company; It is necessary to improve the guard management system, staff canteen management system, staff dormitory management system and duty system, standardize logistics work and services, strengthen daily safety prevention and inspection, and ensure the safety and harmony of the park.
Fourth, strengthen cultural propaganda and enhance the humanistic atmosphere.
Corporate culture directly affects the influence of the company and the cohesion of employees, refines the essence of corporate culture and creates a corporate culture atmosphere, and the General Department should bear the main responsibility. To refine the company's core culture in the coming year, we should strengthen the investment in activities and improve the effect of activities; It is necessary to regularly update the company's internal publicity publications, master the typical figures and deeds with positive themes, report and render them in time, improve employees' understanding, guide employees' thoughts to be unified with the company, improve the cohesion of the whole team, improve employees' satisfaction with the company, stabilize the staff and create a good humanistic environment.
Five, speed up the construction of logistics, improve the company's image, enhance the quality of enterprises.
In XX years, the company developed in an all-round way, and the logistics construction needed to be accelerated. It is necessary to build venues and facilities for employees' entertainment and leisure to enrich employees' lives; It is necessary to complete the greening construction of the company park and the lobby construction of the office building, improve the company's taste and establish a good external image of the company; We should strictly control costs and avoid waste.
Sixth, improve the quality of logistics services and create a safe and harmonious park.
Strengthen the ideological education, work guidance and work supervision of logistics service personnel, strengthen the sense of responsibility and service according to the company's relevant systems and strict requirements, and continuously improve the service level. Strengthen logistics management, implement specific matters in time, be vigilant, do a good job in safety education and prevention, and organize a fire-fighting knowledge study and fire-fighting drill for employees of the company to ensure no accidents and personal and property safety of the company.
The company's tomorrow is also our tomorrow. All staff of the General Department should unite, cooperate closely, work diligently, have a high sense of responsibility and enterprising spirit, be able to face difficulties correctly, dare to meet challenges, set an example and create new breakthroughs in their work.
In XX years, the work schedule of the General Department is as follows:
Time main work items
In the first quarter, ① complete the basketball court construction project of the company. (2) Repair the company gate and leaking toilet. ③ Complete the trade union activities left over by XX (billiards and table tennis competitions). ④ Improve the company's performance appraisal system, and apply, establish and improve the company's monthly report and work record system. . ⑤ Make arrangements for Women's Day holidays and activities. ⑥ Formulate the company's training system and reward and punishment system. ⑦ Arrange the Spring Festival holiday and holiday duty. (8) Investigate the talent demand of each department and conduct recruitment. Pet-name ruby production company's first publicity publication. Attending training research, make this year's employee training plan.
Section 2 ① Do a good job in the performance appraisal of employees in the first quarter. ② Standardize recruitment procedures and implement recruitment. ③ Plan and organize a meaningful employee activity. (4) Do a good job in Tomb-Sweeping Day, Labor Day holiday arrangements and holiday duty arrangements. ⑤ Implement training according to the training plan to improve the comprehensive quality of talents ⑤ Strengthen cultural propaganda, update publicity publications and update the company website. ⑦ Summarize the work of the General Department in the first half of the year. ⑧ Improve personnel management system, reward and punishment system, salary control procedure and training system. Pet-name ruby set out to build the company's internal staff activity room to enrich employees' spare time life. Attending to be responsible for the company's greening maintenance and fertilization, and organize employees to carry out tree planting activities in the company park.
The third section ① Do a good job in the performance appraisal of employees in the second section. ② Arrange duty on National Day, Mid-Autumn Festival and holidays. ③ Continue to implement the talent recruitment and staff training plan. (4) Conduct a thorough safety investigation of the park, strengthen safety prevention publicity, and organize a fire knowledge study and fire drill. ⑤ Formulate and implement the green leisure belt construction scheme in front of the office building. ⑥ Hold an internal work experience exchange meeting ⑥ Plan and organize a meaningful employee activity. ⑧ Improve the evaluation rules, staff dormitory management system, staff canteen management system, guard management system and staff operation control procedures. Pet-name ruby to strengthen cultural propaganda, update publicity publications. Attending to strengthen trade union management and standardize trade union work.
The fourth quarter ① Do a good job in the performance appraisal of employees in the third quarter. ② Implement employee training plan and investigate the training effect this year. (3) to formulate and implement the improvement plan of office building lobby. (4) Do a good job in the preliminary work of annual assessment and evaluation. ⑤ Prepare the company's office management system, and improve the meeting system and competition system. ⑥ Summarize the work of the General Department this year and make the work plan of the General Department next year. ⑦ Investigate the talent demand of each department in the coming year, and plan and organize a meaningful employee activity. Pet-name ruby to strengthen cultural propaganda, update publicity publications. Attending employee satisfaction survey, organize and implement reasonable personnel deployment.
The one-year work plan of the General Department is 3 XX years. The General Office of the Eighth Project Department takes "three innovations, two changes and one promotion" as the breakthrough point, and continues to strengthen the 5s management of the project department, closely focusing on the company's "main line of promoting management upgrade" to strengthen the management of the project department. In order to ensure the smooth completion of all work throughout the year, the comprehensive office work plan is formulated as follows:
I. Party building work
1, actively do a good job in training activists to join the party and cultivate reserve forces for party organizations.
2. Do a good job in the recommendation, evaluation, training and political examination of party member development targets, and complete the annual development plan of party member.
3. Further improve the assessment standards and methods of grass-roots party branches to ensure that the party building work will reach a new level.
4. Make plans and carry out key work of the project department, such as "labor competition", "efficiency monitoring", "management improvement" and "personnel training".
Second, the propaganda work
Straighten out the company's publicity and reporting tasks, decompose the tasks into various departments of the project department, complete the company's publicity and reporting tasks, ensure the preparation of the newspaper of the project department, and provide a platform for completing the company's tasks.
Third, the file management work plan
1. Improve the file management level of the project department, improve the file management system, and make the file management better serve the production, operation and management.
2. Actively participate in the office business knowledge training organized by the company, and constantly improve the business ability of part-time clerks.
Four. Environmental sanitation management
1. Plan the greening area of the company and organize its implementation. Do a good job in the management of green belts, grasslands, shrubs and trees in the company, and water, fertilize, spray and prune them regularly.
2. Divide the sanitary areas in the office building, and formulate standards and reward and punishment measures. Ensure that the company's public places are clean and sanitary, and keep the ground clean and free of water, sundries and deposits.
Verb (abbreviation of verb) logistics management
1, improve the project department's fixed assets ledger and trade union assets ledger, and assign special personnel to manage them.
2. Manage and maintain public facilities to ensure that public facilities are not damaged.
3. Complete logistics procurement to ensure the normal operation of the project department.
Six, vehicle management work
1, further strengthen the standardized management of vehicles, establish a complete account, make reasonable dispatch, formulate detailed vehicle consumption quota and carry out strict management.
2. Do a good job in the daily management and education of drivers to ensure safe and civilized driving.
VII. Personnel Training
Train middle-level cadres in the project department within 20xx years, and then do a good job in the comprehensive office.
The one-year work plan of the General Affairs Department is about to pass, and the new year is coming. In the new year, we will continue to work around the company center, overcome shortcomings and improve methods; In-depth study, grasp the truth; Strengthen management and improve service; Boldly explore new ideas and methods for the work of the administrative department, push the work of the administrative department to a new level and make greater contributions to the healthy and rapid development of the company!
20×× Year Company Work Plan (Assistant to Administration Department) Under the leadership of the Director, I basically completed the relevant tasks in 20×× Year. Next year, I will, as always, follow the director's work arrangement, and on the basis of last year's work, carry forward Huikang people's work style of "sincere unity, seeking truth and being pragmatic" in line with the guiding ideology of "multi-communication, multi-coordination, proactive and creative work" and carry out work in an all-round way for 20 ×××× years.
The work plan is formulated as follows:
The first is to establish a working mechanism of human resource planning.
1. Assist the director to investigate and analyze the current human resource allocation of the company, and provide a basis for management's recruitment, overtime, rational allocation, staffing and posts, and personnel decision-making.
2, according to the company's development plan, put forward the corresponding human resources planning. (This is a working assumption, depending on the actual situation of the company)
Second, the recruitment and configuration:
1. Assist the director to establish a reserve mechanism and long-term recruitment channels for special talents (such as after-sales engineers, R&D personnel, overseas sales personnel, etc.).
2. Plan to establish a long-term supply relationship with key universities in China.
3. Collect and pay attention to the talent information of well-known domestic recruitment websites (such as Shenzhen Talent Network and job88).
4. In practical application, improve the established operating procedures, processes and related forms of employee recruitment.
5. Assist all departments to implement recruitment.
6. Establish recruitment files.
The Ministry of Education has established a target management responsibility system with economic benefits as the center according to the one-year work plan 5 (1).
In the face of fierce market competition, we should accurately locate, determine the target consumer groups, change our concepts and increase marketing efforts. Make marketing plans according to different seasons, pay attention to stabilizing old customers, develop new customers, re-integrate marketing teams, and establish a large-scale marketing network with professional marketers as the mainstay and mobilizing all hotel employees for marketing. Everyone is a waiter and a marketer. There is service in marketing and marketing in service. It is necessary to establish a corresponding reward mechanism to mobilize everyone's enthusiasm for work, tap internal potential and expand external customers.
In the new year, we will continue to pay attention to economic benefits and strengthen management. The hotel will sign a target responsibility letter with all departments to closely link the interests of the hotel with yours. The greater the contribution, the more benefits. On the contrary, wages will be deducted according to the performance target gap of the department, and more pay for more work will be distributed according to work.
(2) Strengthen the construction of spiritual civilization and improve the welfare of hotel employees.
The focus of next year's work is to actively strengthen the construction of spiritual civilization, improve the comprehensive quality of hotel employees, and meet the challenges of 20xx with a new look. In this regard, the hotel decided to start from the following aspects:
1. In order to improve the welfare treatment of hotel employees, it is decided through research that all hotel employees who have worked continuously for more than 2 years will sign a 3-year contract, and the hotel will pay the old-age insurance for them to solve the worries of hotel employees;
2. Every year during the Golden Week, the hotel will organize hotel employees who have worked in our store for more than 6 months to travel. I was in Qian Shan, Phoenix Mountain and Yalu River in Dandong the year before last, and I climbed Badaling in Beijing last year. Next year, we may go to Dalian.
In order to enrich the amateur cultural life of hotel employees, we will organize various competitions for everyone to participate in next year, and each competition will win the third prize, giving material rewards while enjoying the body and mind. Tug of war, chess, checkers, poker, etc. Welcome everyone to sign up enthusiastically and win glory for the department.
4. At the end of the year, in order to make the hotel staff who have worked hard for a year and created good benefits have a good Spring Festival, we organized a dinner for everyone to celebrate the New Year.
5. For outstanding hotel employees who have made outstanding contributions to the hotel, we will commend them at the year-end summary meeting of the hotel and award honorary certificates and bonuses.
6. In order to standardize the management, with the assistance and cooperation of the managers of all departments, I will try to present the Du Fu Hotel Management Manual on September 28th, 20xx, the fifth anniversary of the opening of Du Fu Hotel.
Here, I hope Qixin Qi Xin will work together to put forward reasonable opinions and suggestions to solve the problems existing in management. I also hope that everyone can establish a sense of ownership and truly regard the store as their home.
(3) Strengthen training, evaluation and quality inspection to improve service quality.
All departments should formulate feasible training plans, strengthen the study of rules and regulations, conduct regular training evaluation, follow the quality inspection system, ensure quality service, and set an example for posts through competition activities. The training adopts the way of going out and inviting in to further provide on-the-job training for hotel employees. At the same time, all departments should carry out on-the-job training and monthly and quarterly assessment to consolidate business skills and improve service quality. Strengthen management in an all-round way, continue to improve various rules and regulations and work processes according to hotel standards, and gradually establish a reward and punishment incentive management mechanism with system management and salary promotion as the main contents.
(4) Strengthen security and logistical support.
Do a good job in fire prevention, theft prevention, food poisoning prevention and emergency work, and formulate emergency plans; Food hygiene has always been adhered to, emphasizing the importance of food hygiene; Pay attention to strengthening the repair and maintenance of facilities and equipment; Each department must have a clear division of labor and responsibilities, give full play to the enthusiasm and initiative of hotel employees, and do a good job in safety inspection and preventive measures.
Spring breeze and warm spring, fresh air and new year's atmosphere. At the beginning of the new year, faced with new opportunities and challenges, we must unite as one, ride the wind and waves, forge ahead, strengthen management, save expenses and improve efficiency. We must meet the challenge with full spirit and enthusiasm, and strive for greater glory in 20xx!