Restaurants, hotel restaurants and even luxury hotel restaurants will have customer complaints. First of all, don't panic and don't be afraid of customer complaints. First, what is the reason for the guest's complaint?

second, if it is a food quality problem, there is deterioration, pollution or foreign matter, this kind of customer complaints should pay attention to the demands of the guests and give and meet the most basic requirements of the guests in time (except unreasonable requirements! ）。 Replacement, compensation, discount, etc.

Third, pay attention to the demands of the guests, and don't rush to apologize and ignore the anger and words of the guests.

Fourth, solve the loss or injury of the guests in time. In case of serious food hygiene incidents that cause physical injury to the guests, the guests must be sent to the hospital in time, and the food that caused the injuries should be sealed for samples. After the appraisal results of the health department come out, the necessary compensation should be made according to the degree of the losses suffered by the guests. (Pay attention to keep all the evidence)

Fifth, if the business is good, the price is low and the guests are highly mobile, it is necessary to strengthen the hygiene management of some popular foods, replace them in time, add them in time, and have warning signs to remind the guests of some basic eating methods and precautions, because if there are too many varieties, together with other kinds of foods and drinks, it will easily lead to food poisoning or guests. For example, eating seafood and drinking beer can easily lead to general diarrhea. State-level western food technicians will answer your questions.