One, you have to clearly recognize that you in the hotel's words and deeds, every move on behalf of the hotel, no longer your personal. Because you are a hotel employee, you are wearing a uniform with the hotel logo, wearing a hotel name tag, your quality is the quality of the hotel, your mistake is the hotel's mistakes, guests will only say: how the quality of the hotel staff is so low; the hotel how to treat guests like this; how the hotel's management is so poor and so on. It is like your child made a mistake, the bystanders will only say: this person's child how to do this; this person's tutelage has a problem. So we have to have a whole consciousness, each of us in front of the guests on behalf of our hotel.
Two, the premise of teamwork is to do their part. Each person, each post of the work is very smooth, do not fall off the chain, the whole service chain to smooth, because the work is done is part of the team work. For example: from the security command parking, to the porter to meet, to the front office to check in, to the baggage student to bring into the guest room, to the guest room a variety of services, as well as dining, check out, pick up the car, etc. so many links, everyone as long as they do their respective links of the service work is a perfect service chain. Therefore, the so-called
Division of labor: the division of labor is to find their own position, do their own thing, because it itself is part of the cooperation. Division of labor to do a good job in order to talk about deep cooperation.
Three, from small things to develop their spirit of cooperation. You will say I have done my part, do you want me to help PA repair flowers? Let me ask you, did you notice the cigarette butt at your feet? Did you bend down to pick it up and throw it in the trash or kick it under the corner? Did you do what you could have done with your hands? Let's take another example: when we eat in the cafeteria, many people spit the bones onto the countertop, and when they are done eating, they use chopsticks to sweep them into the lunch box and leave, and some of them don't even sweep, so who is going to wipe the countertop? You think: who sits who wipes, I'm not like that. In fact, our employees have their own lunch boxes, most lunch boxes have lids, why not just spit the bones on the lid? For example, if your room is finished and another person is still rushing the room, will you take the initiative to help? What if it's your turn next time? So by often helping others when you are not doing anything, you are cultivating your spirit of cooperation from small things.
Fourth, value yourself. You will say: I am a small receptionist, not important at all. Wrong, you are the most important. Whether you are a receptionist, porter, security boy or waiter, you are the first to see the guests, you are the most direct contact with the guests, you are the first image on behalf of the hotel. Look at the bank sitting in front of the counter is the salesman, is they help depositors for business, problem solving, rather than sitting in the office of the governor, for depositors they are the most important. So, for the guests you are the most important.
Fifth, keep a positive mindset. The hotel industry is not what high-tech, high-skill industries, and not too much attention to high IQ, high education, is the average person, mediocre people, normal people can do to get the industry. But do not necessarily do well, to do well, the mindset should be set. If you are a mediocre person with a positive mindset, you will also become good; if you are a good person with a negative mindset, you will also become mediocre. Since we are all mediocre people who can't do high-tech work, let us, a group of mediocre people, create excellent performance in this ordinary industry.
In fact, we all know these truths, but we tend to hide it in the heart and did not go to the digging, just like we drink "Fruit Orange":
Drinking before shaking, in order to drink the real fruit grain. Everyone is like a fruity orange, the brain must be more or less precipitated with fruit particles, your deep hidden real material, to let people look at it, just short of a shake. I call it the "Fruit Orange Principle".