Citizen service center work report

Citizen service center work report, a period of time has come to an end, review the past period of time, the work, the harvest is quite fruitful, it is a good job to write a summary of the work, analyze the past period of time the work. The following is a report on the work of the Citizen Service Center.

The people service center work report 1

In order to comprehensively implement the scientific concept of development, to enhance the community convenience and benefit the people service center service level, strengthen the grass-roots organizations service capacity. My community adheres to the convenience of the people, in order to facilitate the masses for the purpose of doing things, according to local conditions, from the practical point of view, the integration of various types of resources, to promote the grass-roots level of public **** services, social management capacity, give full play to the role of the party organization, to better meet the needs of the masses. To provide quality and convenient services for the masses.

On the one hand, the community set up a convenient service point, the person in charge of the community by the main person in charge, specifically responsible for the daily management of the convenient service point, supervision and evaluation and coordination work.

On the other hand, my community according to the actual situation and the community residents of the will of the masses demand, and actively create the community with the characteristics of the community party building model, to create characteristics of the party building, services to the majority of residents. Party building work as a leader, to serve the masses as the center, to the satisfaction of the masses as the standard, reform the community's various management, improve the community's service function. Grasp cultural construction and sports construction. To create a cultural community as the goal, culture to promote harmony, promote the relationship between the party and the community, with cultural activities as a carrier, through various activities to bring the party members and the masses closer.

At the same time, through the development of volunteerism, service commitment, party members to help each other, party members to maintain stability, resolve conflicts and other activities, to guide the grass-roots party organizations and party members to practice the purpose of selfless dedication, and actively serve the community residents, to promote the development of scientific and harmonious, to achieve the purpose of creating the first to strive for excellence in activities.

For low-income families in the area, on the one hand, our community holiday condolences to low-income families, on the other hand, we set up public welfare positions in the community security patrols, family planning, public service labor and cultural propaganda, selecting low-income people to participate in the community work, so that they can play a positive role in community building. Usually, the community staff will regularly visit the low-income families, to understand their practical difficulties and needs, and keep abreast of the changes in their income, to ensure that the timely increase, decrease, stop the issuance of low-income benefits.

For disability services, my community staff on the one hand actively help eligible persons with disabilities to apply for urban low insurance assistance, to solve the daily basic life of disabled families. On the other hand, the community provides them with free consulting services on the Disability Protection Law and actively publicizes the relevant regulations and preferential policies to them.

With the trend of population aging, the elderly in my jurisdiction is also growing year by year, how to provide quality and convenient services for the elderly is also an important part of our community work. Bright community use of community resources, such as table tennis room, community room, library reading room and other types of activity rooms, to carry out a variety of cultural and sports activities conducive to the health of the elderly. By the majority of elderly residents praise.

For the empty-nested elderly, community workers are responsible for their own package within the scope of the elderly, in the household survey to actively communicate with them, to understand their needs, and take action to truly achieve the old, the old have medical care, the old have taught, the old have learned, the old have done, the old have fun. The community to carry out a series of services for the elderly to improve the quality of life of the elderly within the jurisdiction, and actively help them enjoy their old age.

My community in order to cooperate with the city's health work, the use of health opportunities, to eliminate the impact of small street ads on the city's environment and the destruction of the city's clean and tidy face, we also use the low income families monthly public service labor time to clean up the health of the area.

In short, in the municipal party committee, the municipal government and the district party committee, the district government under the spirit of the instructions, in the Shuangshan street party committee, the Office of the leadership and support, after efforts, the community to create a service-oriented community work has made certain achievements. In the future, we will be in accordance with the requirements of the government at all levels, and strive to meet the needs of residents, active and serious work, our bright community to build a "more economic development, democracy is more sound, science and education is more progressive, cultural prosperity, social harmony, people live more substantial" new harmonious service-oriented community.

Awareness raising, the establishment of the work of the leading group . The town party committee, the government held a special meeting to study the work of the people's service. Through the General Assembly, all the authorities realize that the establishment of the people's service center is to implement the "18" spirit, to protect and safeguard the legitimate interests of the people, improve people's livelihood, safeguard people's rights, protect the people and promote the people's rich; accelerate the transformation of government functions, the establishment of a fair and convenient, clean and efficient open service system is an important initiative. Town leaders attach great importance to the establishment of the town mayor Zhu Hongfei as director, Comrade Li Yan for the executive deputy director of the people's service leading group, the overall guidance of the work of the people's service center.

Second, the establishment of service centers, additional office facilities. with the Long Town, the people's service center was formally established, the service center, including civil affairs, agriculture, family planning, labor security, land, village construction, finance, and other 7 work windows, and will continue to expand the closely related to the masses of the window. In order to facilitate the masses to do business, the town government specially arranged in the government gate outside the 120 square meters of office for the service center office, each window are their own work duties, service content, the workflow on the wall, and placed in a prominent position. The government also for the convenience of the people service center additional computers, tables and chairs and other office equipment, so as to ensure that the service center for the masses to do better.

Third, the center of the enthusiastic service, the masses reflect good. After the establishment of the people's service center, the window staff work seriously and enthusiastically for the people's service. Civil affairs window to receive public consultation and carry out more than 120 pieces of difficult assistance; labor security window for employment cards, employment registration cards, re-employment preferential card more than 20, regulating labor disputes 3, for rural pension insurance more than 5900; family planning window of the town inflow and outflow of women of childbearing age for more than 200 times of the gynecological examination, the issuance of more than 120 copies of the service notification of the child, more than 30 copies of the nutrients during pregnancy, free checking, checking the ring, checking the number of women of reproductive age. Free medical checkups, ring checkups, pregnancy checkups, mapping of rural one-child disability and death families, applying for one-child parent honor certificates for more than 30 times, and accepting public consultation for more than 70 times. The town set up a people's service center, the work of the masses closely related to the work of the window concentration, greatly facilitating the people, the masses only need to go to the people's service center a place, you can handle the original to run several places, the people are very satisfied, reflecting the good.

Since the establishment of the town's Citizen Service Center. All window units can play their due role, convenient for the masses, as soon as possible, better solve the actual problems of the masses. Pure in the problem: the main township staff is small, to deal with things more, miscellaneous, resulting in it is difficult to do 24 hours a day in the center of the office.

Citizen Service Center work report 3

Since a year, the township citizen service center in the county party committee, under the correct leadership of the county government, in the township party committee, under the specific guidance of the government, the center of all the staff of the *** with the efforts of the work in earnest in accordance with the work requirements put forward by the party committee and government meetings, closely around the county party committee put forward four major goals as a starting point to promote the building of new rural areas as the focus, and strive to put the "Center" to build a "law-based administration, standardized services, clean and efficient, convenient to the people and convenience" of the people's service window. As of the end of November, the center accepted 1203 cases, 1203 cases closed, closed rate of 100%; that is, 1203 cases, that is, 100%; acceptance of 3760 consultations; stamped with the administrative seal 1203 cases.

First, strengthen the leadership, focus

(a) seriously study the regulation service documents. In accordance with the relevant requirements of the spirit of the higher documents, the township party committee attaches great importance to this work to the party government's ` agenda, in the members of the division of labor, the convenience center by the mayor of the township is responsible for the overall responsibility, constituting a government marshal, in charge of the leadership specifically grasp, the office of the implementation of the duties of the division of labor, a clear pattern of work. As of November, the center organizes relevant personnel to study the relevant documents, organ management and administrative efficiency of the relevant provisions of the business training sessions 2 times. And in-depth understanding of the village, supervise the village convenience service agency station status and the staff's work attitude, work responsibility, the public's awareness, etc., for the 20 × × standardized service-oriented government construction work has laid a good foundation.

(2) The center adhere to the "administration according to law, efficient and convenient to the people, the public satisfaction, the pursuit of excellence" as the focus. First, the implementation of prior service. Strengthen the publicity efforts, so that the general public on the center of the matters and procedures to understand, know. Second, the public. Where into the center of the approval matters, for the department, for the window and for the staff to the public, the declaration of information, the approval of information and approval procedures to the public, the approval of time limits, matters, and the processing time limit to the public, to enhance the openness and transparency of the administrative examination and approval. Third, after the fact supervision. Into the center of the administrative licensing matters, non-permitted approval matters and administrative services, in strict accordance with the "Administrative Licensing Law" and the relevant provisions to be unified and strengthen supervision and management.

(C) the township, village administrative services network construction of two solid progress. This year, the center has made every effort to promote the downward extension of civilian services and the establishment of village civilian service room pace. First, the configuration of information entry personnel, in-depth village to bring technical support, business guidance. The second is to carry out business training. The center attaches great importance to the knowledge updating and business potential of the team of citizen service personnel and agents, and has organized business training once. Third, the development of the center and village network construction. So far, the realization of online information collection, receiving volume entry, information, notification and other network interoperability. Fourth, strengthening the construction of standardized convenience stations. So far, the village of the village standardized convenience station construction is basically completed and in October through the municipal discipline inspection and acceptance.

Two, improve the means of service, improve the taste of service

(a) strengthen the coordination function. Using the advantages of the department centralized office, play the "center" of the coordinating role, and effectively solve the practical problems reflected by the masses.

(2) improve the system, improve monitoring, standardize internal management. Continue to adhere to the system to manage and guide people. The center of the "daily management system", "polite service language", "daily code of conduct", "work assessment methods" and other systems for a comprehensive revision and improvement, from the attendance, duty, work attitude, quality of service and other aspects of refinement, quantification, put forward more clear and strict requirements.

(C) continue to strengthen the village convenient station business guidance, focusing on the rate of public awareness and satisfaction rate work. For the masses of hot spots, difficult problems, not only to do a good job of publicity and explanation, but also to do a good job of answering questions and solving, as far as possible to do the masses know, the masses are satisfied.

Three, strengthen the service function, improve the rural service system

(a) The center will further promote the deepening of the administrative approval system reform and administrative service innovation. With the heart to sort out, standardize the administrative approval matters, optimize the approval process, improve efficiency, improve the township, the village two linked administrative service system, enhance the effectiveness of administrative services.

(2) optimize the approval process, expand and deepen the parallel approval, improve efficiency. Further strengthen the monitoring of the workflow, play the role of e-government system, strengthen the implementation of the system, give full play to the subjective initiative of the people's services, and quickly promote the approval process. Improve the existing administrative service mechanism, through the joint office to simplify the examination and approval process, through the form of informing, to shorten the examination and approval time, through the examination and approval of service efficiency breakthroughs to drive the overall efficiency of the people's services.

(c) Strengthen the center of the integrated service platform functions, improve the township, village-level civilian service system. In accordance with the principle of "classified establishment, clear responsibilities, effective functions, up and down the connection", and constantly strengthen the village convenience station work guidance and coordination, develop and improve the center of the staff and the village convenience station staff business training, day-to-day management, supervision and evaluation system, to further optimize the township, the village convenience service work at the two levels The network, and strengthen the business guidance of the personnel of the convenience station.

Overall, the work of the year is to lay the foundation for the new year, adjusting ideas, planning, and laying a good foundation for the completion of the annual work goals and tasks.

Four, 20 × × work measures

(a) to strengthen the standardization of the center window construction, set up a good image of the window quality service.

(b) Comprehensively promote open government, understanding the whole society supervision.

(C) standardize the system of government services, standardized management.

(d) Strengthening system construction, strict work assessment and accountability.

(e) Strengthen the parallel approval management, and further standardize the administrative approval procedures and links.

(F) continue to strengthen the village convenience station standardization. Further standardize and improve the standardization of the villages in the township.