Lobby Manager

Lobby Manager refers to the hotel or catering industry, commissioned by the general manager and instead of the general manager to deal with the guests of the hotel, restaurant all the equipment, facilities, personnel, service and other complaints, and supervise the operation of the departments, coordinate the relationship between the various departments, to ensure that the hotel, restaurant to provide customers with high-quality service in a normal order of the middle management. They are the nerve center of the hotel, restaurant, is the bridge between the hotel, restaurant and guests.

Lobby Manager Job Responsibilities

1, maintain order and guest safety in the lobby, keep the lobby quiet, elegant and civilized;

2, proper arrangement of the day's work, supervision and inspection of the front desk, waiter's work quality;

3, dealing with guest complaints, to assist the hotel leadership and the relevant departments to deal with the ` all sorts of emergencies occurring within the hotel;

4, answering guest inquiries and providing guests with quality service. Answer guest inquiries and provide guests with the necessary assistance and services;

5, do daily rounds, supervise the hotel, restaurant staff grooming, hygiene, equipment operation, and safety;

6, responsible for the establishment and maintenance of customer relations;

7, reception and guidance of customers, answering customer inquiries, understanding of customer needs, and focus on target Customers;

8, for customers to explain the trading system.

Lobby Manager Job Requirements

1, generally require college degree or above, major is not limited, received service management, hotel management training;

2, know public relations etiquette, psychology, management and hotel business knowledge;

3, familiar with the hotel's management workflow and management specifications, with strong organization, management and coordination skills;

4, with considerable training ability, adaptability, fluent spoken English;

5, with considerable knowledge and level of food and beverage management, good overall quality;

6, have a good team spirit, pioneering and innovative spirit, strong communication and coordination skills, and the courage to take responsibility;

7, with a good temperament, amiable, generous, dignified instrument, cheerful character

7, with a good temperament, amiable, generous, dignified appearance, cheerful personality, sociable, with a global perspective, service consciousness and strong sense of responsibility, can bear greater work pressure;

8, master economics, marketing and other related knowledge.

Lobby manager development direction

Lobby manager is usually ranked above the supervisor, assistant general manager or general manager of the Office of the Director of the General Manager, for this reason, the lobby manager can strengthen the accumulation of experience in the management, such as the development of the hotel manager position to the management to move forward.

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