2. Front office: reception of reserved guests and individuals, reception team, handling inquiries, luggage storage, handling reservations and handling complaints. Some hotels also list cashier at the front desk as normal management.
3. Housekeeping Department: cleaning rooms, routine maintenance, booking meeting rooms, arranging venue layout, handling check-in and check-out procedures, booking flowers, cleaning linen, etc.
4. The catering part is a special restaurant such as Chinese food, western food and Japanese food, which is integrated into one department. Usually independent management, independent accounting, ordering banquets, conference room reservation, venue layout, take-away group order arrangement.
5. Entertainment Department: Book birthday \ wedding \ festive karaoke box, arrange individual performance seats \ wine service, order songs and flower baskets, etc.
Extended data
Basic requirements of lobby
1. The reception hall is spacious, luxuriously decorated and well lit.
2. There is a general service desk suitable for the hotel scale and five-star. The main service desk is marked in Chinese and English, and the reception, inquiry and checkout are set up in different sections, and the staff is on duty 24 hours a day.
3./kloc-provide message service, one-time ordinary bill settlement service, credit card service and foreign currency exchange service for 0/8 hours.
4. The front desk provides hotel service publicity materials, hotel price lists, Chinese and English traffic maps of the city, national tourist traffic maps, introductions of tourist attractions in the city and the whole country, timetables of various means of transportation, newspapers and magazines, etc.
5. It can directly accept domestic and international 8-hour room reservation, and is equipped with a safe that the hotel and guests can open at the same time, a doorman, a full-time bellboy, a duty manager and a lobby manager.