1. Charge unreasonable fees

When you eat in a hot pot restaurant, you will be charged a place fee when you check out. Mr. Ye introduced that on the evening of August 2, he made an appointment with several friends to eat at a hot pot restaurant in Zhongbai Square, Wenhua Avenue. When I entered the restaurant, I chose a table for six, but a friend had something to do temporarily and only five people ate. After the meal, he saw from the bill that the store charged six people for their meals, 31 yuan.

according to Chinese laws and regulations, catering enterprises are not allowed to add unreasonable charging items, and they are not allowed to charge items such as table space, bottle opening, tea space, tableware and disinfection.

2. The membership card can't be abnormal

Some netizens reported that they had applied for a membership card in one of the stores of a certain brand, but they wanted to use it in another store and were told that they couldn't use it.

under normal circumstances, to apply for a membership card, consumers need to be informed of the specific store to use, and consumers can consider whether to apply for a membership card according to their own circumstances.

3. The real thing doesn't match the price

"It suddenly occurred to me that I met the hot pot assassin one day in 2121. There are clams on the white soup at the bottom of Yuanyang pot, and everything is very fishy. The bottom of this broken pot costs 78 yuan. They didn't order a few dishes. After eating and checking out, they actually spent 311 yuan. "

4. Dining within a limited time

Mr. Hao from Shanghai held a birthday dinner for his daughter in Diandude, and six dishes were told by the waiter that they were "dining overtime" before serving, which made him angry and surprised netizens. But the lawyer's explanation is more professional: restaurants have the right to formulate dining rules according to actual business needs, including limiting dining time, without violating the mandatory provisions of laws and administrative regulations. Consumers still choose to eat here after knowing the situation, which is equivalent to agreeing with the regulations of the merchants. Then at this time, the two sides reached an agreement and should abide by it. The merchant's move does not belong to the act of setting the "overlord clause".

"hot pot assassin". In the premise of store/brand development, it is necessary not only to meet the basic taste needs, but also to link the direct feelings of consumers and brands from the emotional point of view, so as to enhance the pleasure brought by brand added value to consumers.