Lobby managers usually refer to hotel lobby managers and bank lobby managers. The main responsibility is to provide services for guests and maintain order in the lobby.

As a profession, "lobby manager" plays a very important role in modern hotels and catering enterprises.

The lobby manager is the middle-level manager of the hotel or restaurant industry. Entrusted by the general manager, he handles the complaints of the guests about all the equipment, facilities, personnel and services of the hotel and restaurant instead of the general manager, supervises the operation of various departments, coordinates the relationship between various departments, and ensures that the hotel and restaurant provide quality services to customers in a normal order. They are the nerve center of hotels and restaurants and the bridge between hotels, restaurants and guests.